Dusty, dated and poor customer service!
Posted May 14, 2017
This was my first time staying at the stratosphere, we booked it because it was cheap and the parking and wifi was free. YOU GET WHAT YOU PAY FOR! We booked for 3 nights and the first night, my mother in law, my baby and my self were all sneezing all through the night and in the morning. There was no do not disturb sign and info about room service etc in the room, I had to ask for it which took a long time to come. Their housekeeping/room service call takes forever to be picked up and for the request to be done. First it was dusty, you could literally see all the dust on the phone, clock and side table, I believe our sheets and bed were dusty too! I don't know if it was not occupied for a while or the housekeeping just did an awful job in cleaning the room. I called before we left that morning to have our rooms cleaned and told them it was dusty and our sheets needs to be changed as well. This was at 9 am, we came back to the hotel at 3 pm and our room was still dirty like we left it! I was so upset, and called again and took forever for somebody to come and clean but my son was already tired and ready for his nap, I had to go down to the front desk to complain and they did change our rooms, but no upgrade or offered anything else to accommodate our inconvenience. Never again will I stay at this hotel, pay a little bit more and go to a newer hotel, the hotel was dated and looks like most of the employees are unhappy too.