Posted Apr 24, 2016 on Hotels
My daughter and I checked in around midnight. The front desk attendant was very helpful and pleasant. Unfortunately, that was the only positive experience we had. To begin with, the bed took up the majority of the room so there was no space to move around. We were there 4 nights and not once did we receive maid service. When we requested clean towels, we were told it would be about 30 minutes? Okay, fine. 10 mins later, there is a knock on the door. Imagine our surprise when it was security coming to tell us we were not supposed to be in the room!! After realizing their major mistake, they apologized "for the inconvenience". I booked this as a surprise for my daughter to celebrate her graduation from college next month. What a letdown it was to find out that what I thought was going to be a 4 star hotel turned out to be a timeshare property with little to offer other than treating us like criminals!! Never again.