Ratings based on 11,231 Guest Reviews

Hear it directly from our travelers
3.9 out of 5
72% of guests recommend
4.1 Room cleanliness
3.9 Service & staff
4.2 Room comfort
4.0 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travelers
3 out of 5
by A traveler from Bedford, TX

Overall a nice place

Posted Dec 5, 2016
Cons: The resort fee that most hotels in Vegas charge is an additional fee which doesn't really add any value other than just being an extra fee.
I was in Vegas for work and this hotel was closest to where I needed to go. The hotel has multiple restaurants of which I made it to 4 of them and they were all good. The casino was good as well. My room was very nice and I was able to relax with a nice view to boot.
5 out of 5
by A traveler

Nice hotel VERY close to the strip!

Posted Nov 26, 2016
Pros: friendliness of the staff
Cons: THE ALARM DRILLS!!! Inform your guest please!
Location: Many food joints near by to dine... nothing fancy, just regular fast food near by. Perfect for if you want to stay in some sort of a budget.
We had a positive experience at the Hard Rock overall. The one thing I will have to complain about is them testing the alarms one of the days we were there at 8:30 in the morning!!! Of course we understand that safety is important and the drills must go on, BUT would it hurt for them to inform us? We literally ran out of our room scared to death at 8:30am after a night out on the strip before.... That is my only complaint for the hotel. Otherwise everything else was fine.
Comment from Hotel Management
Nov 29, 2016 by Josh J, Hotel Management
Dear valued guest, Thank you for the excellent review for the Hard Rock Hotel and Casino Las Vegas. We are delighted to hear that you enjoyed your stay at our resort. Thank you for the positive comments about our team members. We strive to create great one of a kind experiences and provide our guests with a high level of service. We apologize for the inconvenience you experienced with the alarms during your stay. Your patronage is greatly appreciated and we hope to have you as our guest again soon. Thank you, Josh
1 out of 5
by A traveler from CA

Don't stay here

Posted Nov 16, 2016
Location: The strip is 1.5 miles away
As soon as I got to our 1st room, I was disappointed. It had 2 beds instead of the king I had requested, and no coffee pot, mini fridge or other little amenities you find in rooms now a days. I called the desk and the clerk said, " since I booked thru a 3rd party that it is the hotels prerogative as to what room I get" she also informed me they did not have a king rm till the next day. At this point it was just an inconvenience I could deal with. While in this rm I found someone's worn false eyelash stuck to my husbands sock, dead bugs, dog food on the floor and the pictures has dried stuff running down them. The next morning we left our bags with the bellhop and the front desk said they would call when the new room was ready. I got the call around 2 in the afternoon and got back to the hotel around 4.I had to stand in a really long line just to find they screwed up again and that I wouldn't have another room for about another hour. It took 2. Next morning woke to flooded bathroom. Main sewer line broke.(8th floor)from construction above. the bellhop who came to get our bags notice the previous sticker and asked about it he called and had a manager mee us downstairs. She comped us our resort fee, $50 in food, and room upgrade to an executive suite (not much of a upgrade) and day passes to the spa (also not much of a perk) this day was a major inconvenience for me because I had somewhere to be and had to vacate my room right out of bed. There is more but out of space
Comment from Hotel Management
Nov 21, 2016 by Josh J, Hotel Management
Conny, Thank you for taking the time to provide feedback. We are truly sorry to hear that your stay did not go as expected. Our front desk team works diligently to fulfill every guests request, we apologize we were unable to provide a king bed upon your arrival. As a full service hotel, we do not provide coffee makers in our rooms, but we do offer a variety of coffee options such as Fuel Café, in-room dining, and our Juice Bar. Upon request, we do offer mini fridges for a standard fee. We apologize for the cleanliness issues you experienced with the room, your feedback has been shared with our housekeeping managers to address with their team. Thank you again for your review and we hope that you will consider staying with us again in the future so we may provide a better experience. Thank you, Josh
2 out of 5
by A traveler

Not worth it

Posted Nov 16, 2016
Found hair in sink, tub and toilet. Mattress was shot. One side of the bed dipped 6 inches lower than the other.
Comment from Hotel Management
Nov 22, 2016 by Josh J, Hotel Management
Dear valued guest, Thank you for taking the time to provide your feedback. We are truly sorry to hear that your stay did not go as expected. We apologize for the cleanliness issues you experienced with the room, our housekeeping team works very hard to provide a clean and comfortable environment for our guests. We have shared your feedback with our housekeeping managers to address with their team. Thank you for being our guest, and we hope this experience does not deter you from visiting us again in the future. Thank you, Josh
2 out of 5
by A traveler

Posted Nov 15, 2016
Disappointed in the hotel room. Have never stayed where there was no coffee or water available in the room.
Comment from Hotel Management
Nov 21, 2016 by Josh J, Hotel Management
Dear valued guest, Thank you for taking the time to provide feedback. We truly apologize that your say did not go as expected. As a full service hotel, we do not provide coffee makers in our rooms, but we do offer a variety of coffee options such as Fuel Café, in-room dining, and our Juice Bar. Thank you for being our guest and we hope that you will consider staying with us again in the future. Thank you, Josh
2 out of 5
by A traveler from Saint Joseph, Mo

Hardrock blues

Posted Nov 13, 2016
Pros: Not much. A few guitars of musicians but most of them are just fake displays. It has changed alot in the last 20 years. It used to be cool but not now
Cons: Pretty much everything. Very sad place to stay. Front desk staff (night shift) and management rude, no clue, and lost when it comes 2 customer service
Location: Off the strip and there is nothing close by so make sure you have a rental car or drive your own. No comparison to the big hotels on the strip.
The maid service and room cleanliness was on par. Polite and took care of all requests.
Comment from Hotel Management
Nov 22, 2016 by Josh J, Hotel Management
Curt, Thank you for taking the time to provide your feedback. We are truly sorry to hear that your stay did not go as expected. We apologize for the shortfall in service you experienced, we have shared your feedback with our front desk managers to address with their team. We strive to provide a high level of service for our guests. Thank you for staying with us and we hope this experience does not deter you from visiting us again in the future. Thank you, Josh
4 out of 5
by A traveler

Very nice hotel.

Posted Oct 18, 2016
The only complaint is that they hit you with a huge amount of fees after your stay.
Comment from Hotel Management
Oct 18, 2016 by Josh J, Hotel Management
Dear valued guest, Thank you for the very good review for the Hard Rock Hotel and Casino Las Vegas. We are pleased to hear that you enjoyed your stay at our resort. We strive to create great one of a kind experiences for our guests. Your patronage is very much appreciated and we hope to have you as our guest again soon. Thank you, Josh
4 out of 5
by A traveler from kansas

Loved the pool

Posted Oct 7, 2016
The pool is the bomb at the Hard Rock. It is a little bit of a walk to the strip but really cool memorabilia throughout the resort.
Comment from Hotel Management
Oct 10, 2016 by Josh J, Hotel Management
Kelly, Thank you for the very good review for the Hard Rock Hotel and Casino Las Vegas. We are delighted to hear that you enjoyed your stay at our resort. Thank you for the positive comments about our legendary music memorabilia and world famous pools. We strive to create a fun and entertaining experience throughout our property. Your patronage is greatly appreciated and we hope to have you as our guest again soon. Thank you, Josh
1 out of 5
by A traveler

Hard rock is a money grab

Posted Sep 10, 2016 on Expedia
Horrible room no hot water sink didn't work--a motel 6 would be better
Comment from Hotel Management
Sep 12, 2016 by Josh J, Hotel Management
Dear valued guest, Thank you for taking the time to provide feedback on Expedia. We are truly sorry to hear that your stay did not go as expected. We apologize for the issues you experienced with the room, our engineering team works very hard to maintain our room product. We have shared your feedback with our engineering managers to address with their team. Thank you for being our guest and we hope that you will consider staying with us again in the future so we may provide a better experience. Thank you, Josh
5 out of 5
by A traveler

HRH Suites are the ticket

Posted Sep 9, 2016 on Hotels
loved it
Comment from Hotel Management
Sep 12, 2016 by General Manager, Hotel Management
Dear valued guest, Thank you for the excellent review on Hotels.com for the Hard Rock Hotel and Casino Las Vegas. We are delighted to hear that you loved your stay at our resort. Thank you for the positive comments about our rooms in the HRH All Suites Tower. Your patronage is greatly appreciated and we hope to have you as our guest again soon. Thank you, Josh