Old outdated hotel with no customer service skills
Posted Feb 3, 2017
This hotel has not been updated like every other hotel on the strip!!!! I was severely disappointed with the outdated decor, the poor level of cleanliness in the hotel lobby/casino and the room. The rooms have been somewhat updated to some weird bathroom configuration that does not include a bathtub, is all frosted glass, and they obviously spent a great deal of money putting in a tv in the mirror in the bathroom for some reason. The bathroom has zero privacy!!!!!!!!!!! The beds are horrible and extremely uncomfortable. Housekeeping was slow, not very clean, and not very helpful with any needs. Also, the room service wait during our 5 day stay which did not include a weekend day was over 90 minutes for breakfast at 1000 am, which would have made you late for your 1100 am checkout time that is strictly enforced!!!!!!