Room smelled like smoke, little blankets
Posted Jul 8, 2016
Our stay was decent, mostly it was convenient for the conference we were attending. Check in and check out took at least an hour on a tuesday afternoon and thursday morning.The room itself was very modern, looked much different from the rest of the hotel decor. Room smelled like smoke ALL THE TIME despite it being a non smoking room. We called to ask about it (mostly to let the staff know so WE wouldn't be charged) and they said we could change floors, but with all our luggage we didn't have the energy and they offered no other type of accommodation or cleaning etc. We had a lot of bags trophies etc coming and going from our hotel room on the 13th floor and couldn't find a baggage cart inside anywhere no any staff offer one to us. Didn't see any until we had already lugged hundreds of pounds of luggage etc to the pick up station and then saw carts not even in use with bell hops hanging out with them. Would have been convenient of the hotel staff to let us know about this service when they saw our luggage being drug around like that. Very cold in the room at night with no blankets, just a sheet and a thin fleece throw. Otherwise, pretty enjoyable, pool was nice but slides closed at 6 and the staff didn't let us know it was just for the slide pool, not the whole pool, so we left early. Didn't make our stay very relaxing or easy, but we were there for business, so i suppose it wouldn't have been either way, and it is a big busy hotel after all.