Do Not Bother unless you like aggravation
Posted Aug 17, 2016
took over 2 1/2 hours to check in. First the lines then after walking about a mile (not kidding) to room, door won't open. Then a mile back. Was told battery must be dead in lock.Desk calle maintence, was told theres no way when they would get to it. Asked for supervisor twice, never did show. Got a new room. Walked another mile. Room was in disarray, not clean. walked back another mile. Asked for manager, no manager. After awhile got keys for another, nicer, upgrade nice view. After 5 minutes someone was trying to get in room. Another guest! with keys for that room.
Coffee maker, but coffee for $15.00. No microwave. Bar frig that my grandson took everything out to put some of our things in. MISTAKE!
Next day person came into room to scan frig and other products to charge us. I told her we never used any of it. She told me that I should of gotten housekeeping to bring me my own frig, this one was not mine to use.
When it came time to check out I tried online and saw they were charging me for all items $180.00 so I had to go stand in line for a half hour to dispute the charge. The items were taken off but I was being charged a restocking fee because items were not in the correct order in frig.
Food in the hotel is extremely expensive. Five dollars for water, 29 for a omelet.
Went to their Starbucks, will standing in line there got hit in the back by an employee with a cart , restocking shelves. She never even said excuse me. Was not allowed to reload my Starbucks card there.