Watch out for the bait and switch!
Posted Oct 21, 2016
After the death of two family matriarchs in less than 6 months of one another my sister and I decided to take a break from reality and head to Las Vegas for a long weekend. Warm weather, pool time, cocktails and Cirque du Soleil and dinner at Oscars Steak House were on the itinerary. When checking into Bally's Las Vegas the very nice woman behind the front desk offered to upgrade our room to a newly renovated suite for an additional fee per night and directed us to the screen behind her showing a luxurious large room with a deep soaking tub. A suite? Yes, please! When we arrived at our room we were confused that there was no suite, no newly renovated room (peeling wallpaper etc...) no luxurious soaking tub. I immediately called the front desk "Sorry for the misunderstanding, there were no rooms available and I do not see any additional charges on your reservation." is what the gentleman assured me. After returning home and reviewing my online banking I again called the hotel to inquire what the extra fees were for when the woman then explained that they were in fact for the upgrade to my room! Even after explaining every detail to her she was unwilling to remove the additional fees. I am a general manager of a boutique property in the middle of wine country and I am shocked and disappointed in these unethical tactics.