Great hotel, OKAY service.
Posted Sep 8, 2016 on Expedia
My experience at Aria was simply put just "OK". For the price and the hype that comes with staying at the Aria it wasn't at all what I expected. The hotel in general is very nice, clean, close to all the hot spots and the restaurants are great. However, that is what is expected of most of the hotels in Las Vegas so I had the expectation of Aria offering superior service (considering I also am a "M Life" member). The service lacked completely, not sure if it was because it was Labour Day Long Weekend, but the service received from the front desk was awful and inconsistent. When booking my room at Aria I asked for a high floor and strip view, I received neither and actually got an "accessible room". Further upon inspection we found dried up vomit on the edge/bottom of the bed frame which was very visible during the day. When I called to kindly request for a new room the individual at the front desk said they only had 9th floor available, after getting a little more assertive and upset magically a room on the 51st floor was available within a few minutes and a few clicks. Once they switched me to the new room there was no offer of assistance with our bags or an apology, just a simple pass of the new room key. However, at this time I wasn't too upset as the manager (or so they said) would waive the resort fee for our stay... Upon check out on Monday afternoon, no such thing occurred and they only waived our resort fee for the one day that we stayed in the vomit room. "OK"