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Hotel Description

3-star beach aparthotel near Playa Mismaloya

In Puerto Vallarta

Within 2 miles (3 km) of this Puerto Vallarta aparthotel, you'll find Boca de Tomatlan Trailhead and Boca. Colomitos Beach and Playa Emma are also within 3 miles (5 km).

Outdoor pool, terrace

An area shuttle and free self parking are featured at this aparthotel, along with an outdoor pool. A terrace, limo/town car service, and a garden are also on offer.

Kitchenettes, balconies

The 30 apartments feature kitchenettes with microwaves, as well as balconies and TVs. Other amenities include rainfall showerheads, coffee/tea makers, and ceiling fans.

Junior Suite, 1 King Bed with Sofa bed

Bed Count room.options.bedSize. Maximum Occupancy 4 Max

Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Mar Sereno Hotel & Suites ratings based on 2 Verified Reviews

Review Summary
1.5 out of 5 1.5 out of 5.0
Room cleanliness 2.0 out of 5.0
Service & staff 1.5 out of 5.0
Room comfort 1.5 out of 5.0
Hotel condition 1.0 out of 5.0

Guest reviews for Mar Sereno Hotel & Suites

Everyone (2)
2 out of 5
Nice sea views. Hotel furniture poorly maintained. Some doors show damage. Pool had poolside umbrella inside of it for days and wasn’t removed. Didn’t have a working restaurant as they said they would by the time I arrived. Hotel manager was very unprofessional. Never asked me to sign any paperwork. Upon arrival, was told by him that my room was given away since I didn’t arrive by 3 PM. My flight hadn’t even landed by 3 PM. Offered me another room that previous renter had left with the key. I am a woman traveling solo so I didn’t feel comfortable staying in a room that someone else had the key to. Upon returning, the hotel mgr offered me a room with 2 bdrms. When 2 other female guests arrived, he asked me if I mind having them share one of the bedrooms in my suite. Told him absolutely not. Would not put strangers in my suite. This hotel isn’t what they advertise to be. It’s out of the way from Puerto Vallarta. Taxis charge a lot to take you back and forth. Ended not staying there. Hotel felt very unsafe especially with this manager offering me to room with other guests when I fully paid my stay before arriving. Would not recommend them to anyone. You should visit them before including them on the Travelocity site to see that the are not what they advertise themselves to be.

Posted by on Jan 3, 2019

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Comment from Hotel Management

Jan 11, 2019 by Tania Galicia

Dear Guest An apology for the inconveniences during your stay, your opinion is very important for us because it allows us to improve our property day by day. We’ll work hard to fix the issue you experienced. Thanks for letting us know. Kind Regards,

1 out of 5

Look elsewhere!!!

The hotel listing, which, by the way, had an inaccurate map link, showed a 3-star property on the ocean with a pool, hot tub, and restaurant, when in fact, the pool, hot tub and restaurant were closed. There was not a soul on the property who spoke English, and when the desk clerk called his manager who did speak English, the manager was surprised that I was there. He asked if I had a reservation through a travel company, and when I told him that I did, he seemed very surprised--he asked if I had a confirmation on my phone, or if I had a printed voucher. When I told him I had a printed copy, he asked to speak to the desk clerk again. The clerk took me to a very run-down elevator, showed me a room, and when the room did not have an ocean view, I asked to see another. He then showed me a room with a seal attached to the door and frame placed by the Mexican government to prevent entry that read "Clausurado". The location was the only thing the property had going for it. In all honesty, I ended up staying at a downtown Puerto Vallarta hotel that did not have an ocean view, pool, hot tub, or restaurant, and I was much happier!

Posted by , from Show-Me State on Mar 4, 2017

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Property Features

Mar Sereno Hotel & Suites offers its guests an outdoor pool and a children's pool. A terrace, tour/ticket assistance, and multilingual staff are also featured at Mar Sereno Hotel & Suites. The aparthotel can provide concierge services, limo/town car service, and wedding services. Self parking is free. This 3-star Puerto Vallarta aparthotel is smoke free.

  • 1 building
  • 30 guestrooms or units
  • 11 levels
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Staff is multilingual
  • Storage area for luggage
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Children's pool
  • Kitchenette
  • Laundry facilities
  • In-room childcare (surcharge)
  • Microwave

Internet

Available in some public areas: Internet access - wireless , Internet access in public areas - high speed

Parking

Free self parking

Transport

  • Property shuttles: Area shuttle
  • Parking: Free self parking

Room Amenities

Mar Sereno Hotel & Suites offers 30 air-conditioned accommodations with ceiling fans. Rooms open to balconies. Accommodations at this 3-star aparthotel have kitchenettes with microwaves and coffee/tea makers. Bathrooms include showers with rainfall showerheads. Housekeeping is provided daily.

  • In-room kitchenette
  • Private balcony
  • Television
  • Microwave
  • Coffee maker
  • Shower
  • Rainfall showerhead
  • Housekeeping (daily)
  • Childcare in room (surcharge)
  • Telephone
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom

Nearby Activities

An outdoor pool and a children's pool are on site.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Well-lit path to entrance

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at Mar Sereno Hotel & Suites

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa and Mastercard. Cash is not accepted.

  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are not available
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is not available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation is not required for facilities onsite
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wears personal protective equipment
  • Mobile key entry is not available
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Food service not has not been amended for enhanced safety
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property does not follow regional sanitization guidelines
  • Property confirms they are implementing enhanced cleaning measures
  • Service animals not allowed
  • Individually-wrapped food options are not available
  • No gap period between guest stays

Hotel Names

  • Mar Sereno
  • Mar Sereno Hotel
  • Mar Sereno Hotel Puerto Vallarta
  • Mar Sereno Puerto Vallarta
  • Mar Sereno Hotel Suites
  • Mar Sereno & Suites Aparthotel
  • Mar Sereno Hotel & Suites Aparthotel
  • Mar Sereno Hotel & Suites Puerto Vallarta
  • Mar Sereno Hotel & Suites Aparthotel Puerto Vallarta

You should know

  • Pets and service animals are not allowed on site.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.