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4.0 out of 5

"We stayed here the night before our departure home after 2 weeks in Europe. It was an excellent, conveniently located hotel with a beautiful room and ... " More

By a verified traveler on Wed 19 Jul 2017

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Hotel Description

4.5-star luxury hotel near Frankfurt Trade Fair

Heart of Frankfurt

Within a 15-minute walk of this Bahnhofsviertel hotel, you'll find Main Tower and Frankfurt Christmas Market. Kaiserstrasse and Financial District are also within half a mile (1 km).

Renovated in 2018

This hotel features a gym and a bar/lounge. Traveling on business? Take advantage of the business center and free WiFi in public areas. Self parking, a snack bar/deli, and express check-in are also offered.

Standard Room, 2 Twin Beds

Bed Count 2 Twin Beds Maximum Occupancy 2 Max
$74* Per night/room Apr 14 - Apr 15

Privilege, Suite, 1 Double Bed

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Superior Double Room, 1 Double Bed

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Superior Room, 2 Twin Beds

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Privilege, Twin Room, Multiple Beds

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Standard Double Room, 1 Double Bed

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Mercure Hotel Kaiserhof Frankfurt City Center ratings based on 2 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Mercure Hotel Kaiserhof Frankfurt City Center

Everyone (2)
4 out of 5

Great hotel near train station

Pros: The staff was very helpful and the room was wonderfully comfortable and spacious.
Cons: Other than the out of service elevator, nothing needs to be improved.
Location: Very close to the train station (2 blocks) in a mixed urban neighborhood
We stayed here the night before our departure home after 2 weeks in Europe. It was an excellent, conveniently located hotel with a beautiful room and wonderful staff. In addition to construction on the neighboring property/lot, the elevator was not working. These were the only inconveniences we experienced.

Posted by , from Pittsburgh, PA on Jul 19, 2017

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4 out of 5

Great location!

Great location. Close to train station and lots of miscellaneous shops. Bad neighborhood at night, but still save. Allana (spelling!) was great, excellent customers service skills. My flight landed early and she was very helpful to accommodate an early check-in to my room. Will definitely stay again when in Frankfurt.

Posted by , from Wichita on Jul 18, 2016

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About the Mercure Hotel Kaiserhof Frankfurt City Center

Location Kaiserstr. 62, Frankfurt, HE 60329

Property Features

There's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A business center and 8 meeting rooms are available. A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 3229 square feet (300 square meters) and includes conference space. A fitness center, tour/ticket assistance, and a vending machine are also featured at the luxury Mercure Hotel Kaiserhof Frankfurt City Center. Limited parking is available for a fee and is offered on a first-come, first-served basis. A complete renovation of Mercure Hotel Kaiserhof Frankfurt City Center was completed in April 2018. Smoking is allowed in designated areas at this 4.5-star Frankfurt hotel.

  • 1 building
  • 106 guestrooms or units
  • 7 levels
  • 3229 sq ft of conference space
  • 300 sq m of conference space
  • Built in 1980
  • Deli
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • Onsite shopping
  • Smoking in designated areas
  • Water dispenser
  • Bar or lounge

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli
  • Laundry facilities
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Parking (limited spaces)

Transport

  • Train station: Frankfurt Central Station (tief) (0.4 km / 0.2 mi)
  • Metro station: Central Station Tram Stop (0.2 km / 0.1 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Mercure Hotel Kaiserhof Frankfurt City Center offers 106 accommodations with tablet computers and minibars. Beds feature down comforters and premium bedding. A pillow menu is available. 42-inch flat-screen televisions come with satellite channels. Bathrooms include bathtubs or showers with rainfall showerheads, designer toiletries, toilets with an electronic bidet, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers, as well as phones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include safes and complimentary bottled water. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

  • Minibar
  • Tablet
  • In-room dining (limited hours)
  • Flat-screen television
  • Satellite channels
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Down blanket
  • Pillow options
  • Bathtub or shower
  • Rainfall showerhead
  • Cribs (free)
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Long distance calls (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Designer toiletries
  • Toilet with electronic bidet
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Toothbrush and toothpaste available
  • Change of towels (on request)
  • Change of bedsheets (on request)

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10:30 AM.

Executive Lounge - Onsite bar. Happy hour is offered.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Bicycle rentals on site
  • Bicycle rentals nearby
  • Golfing nearby

Hotel Policies

Check-in

  • Check-in time ends at 3:00 AM
  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards, debit cards, and cash

Cashless transactions are available

Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Diners Club, Eurocard, debit cards, and cash.

For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

  • One child stays free
  • Humane animal treatment
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Staff temperature checks are not conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Security system
  • Staffed front desk
  • Smoke detector
  • Guest accommodation is sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is available
  • Reservation might be required for some facilities onsite
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SGS (3rd party expert - Global)
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Gloves are available to guests
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Children stay free - maximum age 12
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines ALLSAFE (Accor Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Children stay free
  • Individually-wrapped food options are available for breakfast
  • Parking height restrictions apply
  • Individually-wrapped food options are available through room service
  • Debit cards
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 2.00 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 23 per person
  • Self parking fee: EUR 22 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Kaiserhof Frankfurt City Center
  • Mercure Hotel Frankfurt City Center
  • Mercure Hotel Kaiserhof
  • Mercure Hotel Kaiserhof Frankfurt City Center
  • Mercure Kaiserhof
  • Mercure Kaiserhof Frankfurt City Center
  • Mercure Hotel Kaiserhof Frankfurt City Frankfurt
  • Mercure Hotel Kaiserhof Frankfurt City Center Hotel
  • Mercure Hotel Kaiserhof Frankfurt City Center Frankfurt
  • Mercure Hotel Kaiserhof Frankfurt City Center Hotel Frankfurt

You should know

  • One child 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

National Rating

Hotelstars Union assigns an official star rating for properties in Germany. This property is rated 4 star Superior and is displayed on this page as 4.5 stars.

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.