Skip to main content
Beginning of main content
4.4 out of 5

"My only criticism is that housekeeping entered my room before checkout while I was sleeping. Other than that, I thought it was a very nice property. " More

By a verified traveler on Thu 22 Feb 2024

Enter dates to see availability

Hotel Description

Family-friendly stay near Franklin & Marshall College

In suburbs

At this Lancaster hotel, you'll be within 3 miles (5 km) of Franklin & Marshall College and 6 miles (10 km) of Tanger Outlets Lancaster. Dutch Wonderland is within 6 miles (10 km) and American Music Theatre Lancaster is within 9 miles (15 km).

Renovated in 2019

This traditional hotel includes 2 restaurants, an indoor pool, and a 24-hour gym. Bring the family and enjoy the children's pool, playground, and arcade/game room. Enjoy the seasonal outdoor pool and perks like free self parking and a free airport shuttle.

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$130* Per night/room Apr 7 - Apr 8

Standard Villa, 2 Bedrooms, Non Smoking, Kitchen (with Sofabed)

Bed Count 2 Twin Beds Maximum Occupancy 8 Max

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator (Oversized Room)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Villa, Multiple Beds, Accessible, Non Smoking (with Sofabed)

Bed Count 1 Twin Bed Maximum Occupancy 4 Max

Standard Room, 2 Queen Beds, Refrigerator, Poolside (Oversized Room)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Suite, 1 King Bed, Accessible, Non Smoking (Walk-in Shower;with Sofabed)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Eden Resort and Suites, BW Premier Collection ratings based on 17 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Eden Resort and Suites, BW Premier Collection

Everyone (6) Couples (4) Family (8)
5 out of 5
My only criticism is that housekeeping entered my room before checkout while I was sleeping. Other than that, I thought it was a very nice property.

Posted by , from Baltimore on Feb 22, 2024

Was this review helpful to you?
Comment from Hotel Management

Mar 25, 2024 by Eden Resort Team

Michael, thank you for your 5 rating. We apologize for your check-out experience; your feedback is appreciated and has already been addressed by our Housekeeping team. We hope to be able to welcome you here again soon. -Eden Resort Team

5 out of 5

Posted by on May 8, 2023

Was this review helpful to you?
Comment from Hotel Management

May 16, 2023 by Eden Resort Team

Thank you for your 5 rating, Isadore. We hope that you can return soon. - Eden Resort Team

2 out of 5
Had to wait 20 minutes to check in. Wedding at property and looks like they did not plan for a lot of check ins. Manager should have come out of office to help. Only came out when the 2 guys had problem.

Posted by on Mar 25, 2023

Was this review helpful to you?
Comment from Hotel Management

Apr 9, 2023 by Eden Resort Team

William, thank you for your review. We apologize for the check-in delay; we strive to get guests checked in as quickly as possible. We hope to have an opportunity to provide a 5-star experience for you. -Matthew Rutigliano, General Manager

5 out of 5
Excellent pool and lodging Did not have a good experience at the Arthur’s restaurant

Posted by on Dec 27, 2022

Was this review helpful to you?
Comment from Hotel Management

Mar 25, 2023 by Eden Resort Team

Lynn, thank you for your 5 rating. We're glad that you had an excellent stay here. We hope that you will come back soon. -Eden Resort Team

5 out of 5
The staff were extremely helpful and amazing. The room was clean and so are the faculties. The breakfast buffet could have been better. Plenty of selections but the food wasn’t hot and no sugar free options. The pool was nice and the hot tub was even better. Would gladly stay here again.

Posted by on Apr 17, 2022

Was this review helpful to you?
Comment from Hotel Management

May 1, 2022 by Eden Resort Team

Natalie, thank you for the 5 rating. We're glad to hear that you would gladly stay here again. We appreciate your comments about all that you enjoyed during your stay and your feedback on how we can improve. We hope that you will visit us again soon. -Eden Resort Team

5 out of 5

Posted by on Sep 28, 2021

Was this review helpful to you?
5 out of 5

Posted by on Mar 12, 2020

Was this review helpful to you?
Comment from Hotel Management

Mar 12, 2020 by Maria-José Tennison, General Manager

Thank you for the 5 rating. We hope that you can return for another visit soon. - Maria-José Tennison, General Manager

5 out of 5
Awesome customer service. Went above & beyond to make our stay extra-special.

Posted by on Jan 24, 2020

Was this review helpful to you?
Comment from Hotel Management

Jan 24, 2020 by Maria-José Tennison, General Manager

Thank you for the 5 rating. We always strive to provide our guests with a superior experience, so it's great to hear that you experienced an extra-special stay. Thank you for recognizing our customer service. We hope that you can return soon.

5 out of 5
Beautiful hotel! Clean, friendly and the restaurants had good food. Will definitely stay here again when I am in the area.

Posted by on Jan 6, 2020

Was this review helpful to you?
Comment from Hotel Management

Jan 6, 2020 by Maria-José Tennison, General Manager

Thank you for your comments and the 5 rating. We are glad that you enjoyed the hotel, our staff, and our restaurants/food. We look forward to your next stay here when you are in the area.

5 out of 5

Posted by on Dec 23, 2019

Was this review helpful to you?
Comment from Hotel Management

Dec 23, 2019 by Maria-José Tennison, General Manager

Thank you for the 5 rating. We hope that you can visit us again soon.

About the Eden Resort and Suites, BW Premier Collection

Location 222 Eden Road, Lancaster, PA 17601

Property Features

Eden Resort and Suites, BW Premier Collection offers its guests a seasonal outdoor pool, a children's pool, an indoor pool, and a sauna. There are 2 restaurants on site, as well as a snack bar/deli and a grocery/convenience store. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces. Business amenities include a 24-hour business center, 12 meeting rooms, and limo/town car service. Event space at this hotel measures 28000 square feet (2601 square meters) and includes conference space. A 24-hour fitness center, tour/ticket assistance, and barbecue grills are also featured at the family-friendly Eden Resort and Suites, BW Premier Collection. An area shuttle within 10 mi and a roundtrip airport shuttle (available 24 hours) are free. Self parking is free. A complete renovation of Eden Resort and Suites, BW Premier Collection was completed in March 2019. This Lancaster hotel is smoke free.

  • 300 guestrooms or units
  • 3 levels
  • 2 dining venues
  • 28000 sq ft of conference space
  • 2601 sq m of conference space
  • Built in 1971
  • Deli
  • Poolside lounge chairs
  • Charging station for electric cars
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Convenience store
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Gift shop
  • Fireplace in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge

Family Friendly Amenities

  • Number of indoor pools - 1
  • Children's pool
  • Free WiFi
  • Free area shuttle
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities
  • Arcade/game room
  • Playground on site
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Free wired internet , Internet access in public areas - high speed

Parking

Free self parking , RV, bus, truck parking

Transport

  • Train station: Lancaster Station (2.5 km / 1.6 mi)
  • Property shuttles: Free airport shuttle, area shuttle within 10 mi, and train station pick-up
  • Parking: Free self parking

Room Amenities

Eden Resort and Suites, BW Premier Collection offers 300 air-conditioned accommodations with safes and coffee/tea makers. A pillow menu is available. 42-inch flat-screen televisions come with satellite channels and pay movies. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include complimentary toiletries and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Housekeeping is provided daily.

  • In-room dining (limited hours)
  • Flat-screen television
  • Satellite channels
  • Movies for purchase
  • Refrigerator
  • Microwave
  • Coffee maker
  • Pillow options
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Toothbrush and toothpaste available

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 7 AM to 11 AM.

Eden Resort and Suites, BW Premier Collection has 2 restaurants on site.

Room service (during limited hours) is available.

Nearby Activities

An indoor pool, a children's pool, and a seasonal outdoor pool are on site. Other recreational amenities include a sauna and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Playground on site
  • Health or beauty spa nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Handrails in stairways
  • Wheelchairs available on site
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Pool hoist on site
  • Wheelchair accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at 3 AM
  • Minimum check-in age is: 21

Special check-in instructions:

This property offers transfers from the airport and train station. To arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.

Eden Resort and Suites, BW Premier Collection offers transfers from the airport and train station. Please contact the property at the number on the booking confirmation 48 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, and Diners Club. Cash is not accepted. Guests can access their rooms with a mobile device. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Masks are compulsory at the property
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Debit cards not accepted
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Children stay free - maximum age 17
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines We Care Clean (Best Western)
  • Property confirms they are implementing enhanced cleaning measures
  • Children stay free
  • Individually-wrapped food options are available for breakfast
  • Number of children who can stay free - 3

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 250 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 15.00–20.00 for adults, and USD 7.00–15.00 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Eden Resort Lancaster
  • Eden Resort
  • Eden Lancaster
  • Best Western Lancaster
  • Best Western Eden Hotel
  • Lancaster Best Western
  • Best Western Premier Eden Hotel Lancaster
  • Best Western Premier Eden Resort And Suites
  • Eden Resort BW Premier Collection Lancaster
  • Eden BW Premier Collection Lancaster
  • Eden BW Premier Collection
  • Eden Resort BW Premier Collection
  • Best Western Premier Eden Resort Suites
  • Eden Resort Suites
  • Eden Resort Suites BW Premier Collection
  • Eden Resort and Suites, BW Premier Collection Hotel
  • Eden Resort and Suites, BW Premier Collection Lancaster
  • Eden Resort and Suites, BW Premier Collection Hotel Lancaster

You should know

  • The seasonal pool will open in May and close in September.
  • Pool access available from 9 AM to 10 PM.
  • Up to 3 children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
url importing http://www.travelocity.com/Lancaster-Hotels-Eden-Resort-and-Suites,-BW-Premier-Collection.h27257-p2.Hotel-Reviews?rm1=a2&
There was an error importing /Lancaster-Hotels-Eden-Resort-and-Suites,-BW-Premier-Collection.h27257-p2.Hotel-Reviews?rm1=a2&, error: javax.servlet.jsp.JspTagException: 301 http://www.travelocity.com/Lancaster-Hotels-Eden-Resort-and-Suites,-BW-Premier-Collection.h27257-p2.Hotel-Reviews?rm1=a2&

Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.