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Lake Buena Vista, Orlando Hotel Rooms at the IHG

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Holiday Inn Orlando - Disney Springs™ Area - Lake Buena Vista Hotels
Rating: 3.5 Stars

Holiday Inn Orlando - Disney Springs™ Area

1805 Hotel Plaza Blvd, Lake Buena Vista - Map
"Simply wow! Best customer service EVER!"
Where do I even begin? Just prior to arriving at this Holiday Inn my 18 year old daughter had fallen ill. I won't do into detail but she had a stomach flu that was of biblical proportions. Having just arrived in Orlando for a weeks stay to see Disney we were off to a rough start. As I checked in my daughter actually had to lay down on one of the lobby's benches. The staff showed so much concern and compassion I can't even describe the outpouring of compassion and care they showed her. The gave her bottles of cold bottled water and upgraded our room AT NO COST to a room they felt would be more quiet and comfortable for her. Who does that anymore?! They didn't need to do that. I didn't even ask for this level of service. This is a level of service that you can't's simply by hiring people who care. My daughter remained sick the rest of the week but she did progressively get better day by day and did manage to spend a couple of hours a day at Epcot, Magic Kingdom, etc. Every single time we returned to the hotel the valet staff would smile and welcome us back to the hotel. They even offered us complimentary water at the entrance upon our return. The ONLY "complaint" I have is that the beds could be replaced. They showed a lot of wear. So I would have the hotel inspect their beds and replace those that need replaced. I once heard a very wise person say, "People will never care how much you know if they know how much you care." They live by this moto.
Traveller from Appleton, WI
Situated in the entertainment district, this hotel is within 1 mi (2 km) of DisneyQuest® and Downtown Disney® area. La Nouba …More

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