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 La Cruz de Huanacaxtle •1 Room
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Grand Matlali Hills Resort & Spa Natural Experiences - All Inclusive

4.5-star property
Carretera Punta Mita km 0.2, La Cruz de Huanacaxtle, NAY 1-855-201-7819
2.3 out of 5
See all 4 travelocity Reviews

"Nice and quiet tucked away from the city over the hills. " More

By a verified traveler on Wed 26 Aug 2020

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Hotel Description

3.5-star beach property near Playa Bucerias

Steps from the beach

You'll be within 2 miles (3 km) of Playa Bucerias and 9 miles (15 km) of Nuevo Vallarta Beach with a stay here. Punta de Mita Beach and Nayar Vidanta Golf are within 12 miles (20 km).

All-inclusive

A full-service spa, 4 restaurants, and 3 outdoor pools are all featured at this traditional property. Enjoy beachfront dining and relax with sun loungers and beach umbrellas. Enjoy the 4 spa tubs and perks like free self parking and a free beach shuttle.

Junior Suite Double

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$181* Per night/room May 1 - May 2

Villa, 2 Bedrooms Pool Terrace - All Inclusive

Bed Count 1 King Bed Maximum Occupancy 6 Max

Master Suite Private Pool & Terrace Adults Only

Bed Count 1 King Bed Maximum Occupancy 3 Max

Family Suite

Bed Count 1 King Bed Maximum Occupancy 6 Max

Junior Suite Deluxe Adults Only

Bed Count 1 King Bed Maximum Occupancy 3 Max

Suite, 1 King Bed - All Inclusive

Bed Count 1 King Bed Maximum Occupancy 2 Max

Grand Matlali Riviera Nayarit All Inclusive ratings based on 4 Verified Reviews

Review Summary
2.2 out of 5 2.5 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 1.5 out of 5.0
Hotel condition 2.5 out of 5.0

Guest reviews for Grand Matlali Riviera Nayarit All Inclusive

Everyone (3) Family (1)
1 out of 5

Posted by on Jan 5, 2021

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Comment from Hotel Management

Jan 5, 2021 by Servicio al Cliente

Muchas gracias por su calificación. Esperamos verlo de regreso muy pronto. Saludos cordiales.

3 out of 5
Nice and quiet tucked away from the city over the hills.

Posted by , from California on Aug 26, 2020

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Comment from Hotel Management

Aug 27, 2020 by Servicio al Cliente

It was a great pleasure having you with us. Thank you very much for your excellent comment. We hope to see you soon. Best regards

2 out of 5

Not too good

Pros: Staff
Cons: More shuttle's
Location: Not too much nearby...
All staff is welcoming and extremely friendly, the grounds are extremely huge and everything is so far away you need to relay on vans to transport you throughout the grounds. Waited 30 minutes for the hotel shuttle to take us to dinner. Window panes at the restaurant are dirty and filled with dead flies and insects. Rooms are clean, mattresses are hard and not comfortable. Shortage or bathroom towels, and the towels that you get are rough

Posted by , from Los Angeles, CA on Jul 24, 2017

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Comment from Hotel Management

Jul 27, 2017 by Grand Sirenis Matlali Hills Resort and Spa

Thank you Mrs Eva for taking the time to write this note. I am going to forward this information in order to improve our services. We look forward to have another chance to welcome you.

3 out of 5

Beautiful hotel but needs help with food

Cons: Mattress was horrible, it is super stiff. I had to sleep on pillows to make it comfortable.
Location: You must travel out to the city or beach, for this you will need a car or taxi (which gets expensive quickly).
The hotel is roughly 30 minutes away form city center so it was nice to come back to a quite room. The hotel is modern/contemporary, I was pleased with it's aesthetics. Staff was very friendly and accommodating. This being said, I give it a 4.5 (I don't give it 5 stars because there was nothing to do unless you spend all day at the pool). Food - not good at all. I actually lost my appetite while we where there. It's such a beautiful hotel but the quality in taste of the food fails miserably.

Posted by , from Los Angeles, CA on May 3, 2017

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Comment from Hotel Management

May 13, 2017 by Grand Sirenis Matlali Hills Resort and Spa

Thank you for your feedback. We are going to do our best to improve our services based on your comments. We look forward to welcome you again and pamper you as you deserve.

About the Grand Matlali Hills Resort & Spa Natural Experiences - All Inclusive

Location Carretera Punta Mita km 0.2, La Cruz de Huanacaxtle, NAY 63734

All-inclusive Details

All-inclusive room rates at Grand Matlali Riviera Nayarit All Inclusive are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

  • All buffet meals and snacks included

  • Buffet-style meals included
  • Gratuities included
  • Additional gratuities accepted
  • All onsite activities, and facilities and equipment included
  • All meals included

Property Features

Some rates at Grand Matlali Riviera Nayarit All Inclusive are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. You'll be playing in the surf in no time with a free ride on the property's complimentary beach shuttle. Sit back and relax on the beach with umbrellas, sun loungers, and free beach club nearby. At Grand Matlali Riviera Nayarit All Inclusive you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 4 restaurants on site, along with a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 4 bars/lounges. WiFi is free in public spaces. This beach property also offers a children's pool, a fitness center, and a rooftop terrace. Limited free parking is available on a first-come, first-served basis. A complete renovation of Grand Matlali Riviera Nayarit All Inclusive was completed in March 2022. Smoking is allowed in designated areas at this 3.5-star La Cruz de Huanacaxtle property.

  • 154 guestrooms or units
  • 3 levels
  • 2 buildings
  • 4 dining venues
  • 2 bars by the pool
  • 4 bars or lounges
  • Built in 2012
  • Deli
  • Terrace on the roof
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Onsite shopping
  • Elevator
  • Smoking in designated areas
  • Bar on the beach

Family Friendly Amenities

  • Number of outdoor pools - 3
  • Children's pool
  • Free WiFi
  • Snack bar/deli
  • In-room childcare (surcharge)

Internet

Available in all rooms: Free WiFi , Wireless internet access

Available in some public areas: Free WiFi

Parking

Free self parking , Parking (limited spaces)

Transport

  • Property shuttles: Free beach shuttle
  • Parking: Free self parking

Room Amenities

Grand Matlali Riviera Nayarit All Inclusive offers 154 air-conditioned accommodations with free minibar items and safes. Beds feature down comforters. 32-inch flat-screen televisions come with cable channels. Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily. Renovation of all guestrooms was completed in March 2022.

  • Stocked minibar (free)
  • Flat-screen television
  • Cable channels
  • Kitchenware
  • Down blanket
  • Shower
  • Rainfall showerhead
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Air conditioning
  • Wardrobe or closet

Food & Drink

Restaurant Rodizzio - This diner overlooks the ocean. Reservations are required.

Huanacaxtle - Overlooking the pool, this buffet restaurant specializes in international cuisine and serves breakfast, lunch, dinner, and light fare. Open daily.

Restaurant Raixes - Overlooking the ocean, this theme restaurant serves breakfast, lunch, dinner, and light fare. Reservations are required. Open select days.

Beach Club Eva Mandarina - This beachfront family restaurant serves lunch only. Open daily.

Nearby Activities

3 outdoor swimming pools and 4 spa tubs are on site. In addition to a children's pool, other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Water skiing nearby
  • Golfing nearby
  • Rock climbing nearby
  • Motor boating nearby
  • Beach volleyball on site
  • Fishing nearby
  • Skydiving nearby
  • Windsurfing nearby
  • Ziplining nearby
  • Boat tours nearby
  • Golf lessons available nearby
  • Swimming nearby
  • Sailing nearby
  • Scuba diving nearby

Spa Services

Guests can indulge in a pampering treatment at the property's full-service spa, Spa de Grand Matlali. The spa is open daily.

  • Massages on beach

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair accessible parking
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.

Pet Policy

  • Pets and service animals are not allowed at Grand Matlali Riviera Nayarit All Inclusive

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Onsite parties or group events are strictly prohibited

Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, debit cards, and cash. Onsite parties or group events are strictly prohibited. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. Contactless check-out is available.

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is available to guests
  • Masks are available to guests
  • Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Events/parties not allowed
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are available
  • Service animals not allowed
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Debit cards
  • Gap period enforced between guest stays - 72 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You should know

  • Pool access available from 9:00 AM to 9:00 PM.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
  • Free in-room WiFi has a 1-device limit. WiFi in public areas is also free and has a 1-device limit.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.