Skip to main content
Beginning of main content
4.6 out of 5

"Vents were full of mold. There was no happy medium with the temperature in the room....either freezing or very hot. Room was very dusty. Strings on ... " More

By a verified traveler on Sat 30 Dec 2023

Enter dates to see availability

Hotel Description

Hotel near La Crosse Center in La Crosse

Historic Downtown La Crosse stay

Within a 10-minute walk of this Historic Downtown La Crosse hotel, you'll find Mississippi River and La Crosse Center. Riverside Park and La Crosse Queen Cruise Dock are also within half a mile (1 km).

Free perks

This hotel features an indoor pool and a spa tub. There's no skimping on freebies - guests receive free continental breakfast, free WiFi, and free self parking. A 24-hour business center, a lobby fireplace, and dry cleaning are also on offer.

Standard Suite, 1 Bedroom

Bed Count 1 Queen Bed Maximum Occupancy 4 Max
$104* Per night/room Mar 31 - Apr 1

Studio Suite, 2 Queen Beds, Accessible

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Deluxe Studio Suite, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Suite, 2 Bedrooms, Accessible

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Studio Suite, 1 Queen Bed, Accessible

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Studio Suite, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

GrandStay Hotel & Suites ratings based on 25 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for GrandStay Hotel & Suites

Everyone (14) Couples (6) Family (5)
4 out of 5
Vents were full of mold. There was no happy medium with the temperature in the room....either freezing or very hot. Room was very dusty. Strings on floor so it appears it wasn't vacuumed. We set out laudry to be exchanged and it was never picked up, so we didn’t get fresh towels. Internet was extremely slow. Overall experience is a 2 out 5.

Posted by , from Lancaster on Dec 30, 2023

Was this review helpful to you?
Comment from Hotel Management

Jan 8, 2024 by Monica, FDS

Thank you for your feedback, Kelly! We appreciate your comments. I am terribly sorry you were disappointed with your stay. We strive to provide a clean, comfortable stay for all of our valued guests, and it seems we missed the mark here. I have passed along these issues to the appropriate departments so we can rectify these things, in hopes of improving our guest satisfaction across the board. We appreciate you staying with us.

5 out of 5
Able to accommodate early check in. Greatly appreciated.

Posted by , from Prairie du Sac on Nov 26, 2023

Was this review helpful to you?
Comment from Hotel Management

Dec 4, 2023 by Monica, FDS

Thank you so much for your lovely review, Eileen! We are delighted you enjoyed your stay. Please come visit again soon!

5 out of 5

Posted by on Oct 15, 2023

Was this review helpful to you?
Comment from Hotel Management

Oct 19, 2023 by Monica, FDS

Thank you for your great review, Susan! We are so appreciative of your feedback. We are delighted you enjoyed your stay with us, and we look forward to your next visit!Best regards,

4 out of 5
The stay and staff were nice but the rooms do need some maintenance or upgrades such as painting, removal of old furniture and new carpeting. It would have been nice if housekeeping put the dishes in the cupboards after washing. The extra step would have been appreciated. As an aside, the complimentary breakfast was less than desirable. At least the waffle was tasty.

Posted by , from Green Bay on Aug 7, 2023

Was this review helpful to you?
Comment from Hotel Management

Aug 17, 2023 by Monica, FDS

Thank you for your comments, Jacqueline! We are terribly sorry you did not find your accommodations suitable. We aim to provide our valued guests an enjoyable, comfortable stay, and it seems we did not achieve that here.It is our brand policy to sanitize all dishes and utensils between guests; this is why dish and tableware can be found in the dishwasher upon arrival. We aim to provide a hot breakfast that has something for everyone- we apologize that you were disappointed. We will definitely take your comments into consideration. Best regards,

5 out of 5

Posted by on Jul 31, 2023

Was this review helpful to you?
Comment from Hotel Management

Aug 31, 2023 by Monica, FDS

Hello, Kevin!Thank you so much for your feedback! We appreciate your wonderful review. Please come join us at the GrandStay again soon!Best regards,

5 out of 5
Spacious suite

Posted by on Apr 5, 2023

Was this review helpful to you?
Comment from Hotel Management

Apr 6, 2023 by Monica, FDS

Thank you for the wonderful review, Sylvia! We are so glad you enjoyed your stay with us. Please come enjoy the comfort and amenities of the GrandStay again soon!

5 out of 5

Posted by , from Madison on Mar 5, 2023

Was this review helpful to you?
Comment from Hotel Management

Mar 30, 2023 by Monica, FDS

Thank you for the great review, Sean! We appreciate your feedback, and we are so glad you enjoyed your stay with us. Please come visit again soon!

5 out of 5
The tv in the living room is way too low. It looks like it is covering up something. You have to look down at the tv when seated on the couch.

Posted by on Jan 29, 2023

Was this review helpful to you?
Comment from Hotel Management

Feb 2, 2023 by Monica, FDS

Thank you for your comments, Laura! We are so glad you could stay with us. We do have some renovations planned, which include new TVs! We can't wait for you to check it out!

5 out of 5

Posted by , from Pittsburgh on Dec 27, 2022

Was this review helpful to you?
5 out of 5
Cleanliness was tops.

Posted by on Dec 14, 2022

Was this review helpful to you?
Comment from Hotel Management

Dec 15, 2022 by Monica, FDS

Thank you for the great review, Rebecca! We're so glad you enjoyed your visit here at the GrandStay. Please come see us again soon!

Property Features

GrandStay Hotel & Suites offers its guests an indoor pool and a spa tub. A computer station is on site and WiFi is free in public spaces. Business amenities include a 24-hour business center and a meeting room. Free breakfast is available daily. Barbecue grills, a vending machine, and coffee/tea in a common area are also featured at GrandStay Hotel & Suites. Self parking is free. This La Crosse hotel is smoke free.

  • 1 building
  • 55 guestrooms or units
  • 4 levels
  • Continental breakfast (free)
  • Business center (24 hours)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Front-desk safe
  • BBQ grill(s)
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • Elevator
  • No smoking on site
  • 1 conference room

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Kitchen
  • Laundry facilities
  • Full-sized refrigerator/freezer
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Train station: La Crosse Station (2.8 km / 1.7 mi)
  • Parking: Free self parking

Room Amenities

GrandStay Hotel & Suites offers 55 accommodations with coffee/tea makers and hair dryers. Kitchens offer full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Guests can surf the web using the complimentary wireless Internet access. 37-inch flat-screen televisions come with premium digital channels. Additionally, rooms include irons/ironing boards and complimentary toiletries. Housekeeping is provided daily.

  • In-room kitchen
  • Flat-screen television
  • Digital channels
  • Premium channels
  • Refrigerator (full size)
  • Microwave
  • Stove
  • Dishwasher
  • Coffee maker
  • Kitchenware
  • Cribs (free)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Iron and ironing board
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

Guests are served free continental breakfast daily from 6:00 AM to 10:00 AM.

Nearby Activities

An indoor pool and a spa tub are on site.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snowboarding nearby
  • Ice skating nearby
  • Downhill skiing nearby

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 25 per pet, per night, plus a deposit of USD 200 per stay
  • Maximum 2 (weight limit: 50 lbs per pet)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards; cash is not accepted

Safety features at this property include a smoke detector

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, and Diners Club. Cash is not accepted.

For guests' safety, the property includes a smoke detector in each accommodation. Contactless check-out is available.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Debit cards not accepted
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are not available
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet deposit: USD 200 per stay
  • Pet fee: USD 25 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • GrandStay Residential Suites Hotel La Crosse
  • GrandStay Residential Suites La Crosse
  • Grandstay Hotel La Crosse
  • Grandstay Residential Hotel La Crosse
  • GrandStay Residential Suites Hotel Crosse
  • GrandStay Residential Suites Crosse
  • GrandStay Hotel
  • GrandStay La Crosse
  • GrandStay Hotel & Suites Hotel
  • GrandStay Hotel & Suites La Crosse
  • GrandStay Hotel & Suites Hotel La Crosse

You should know

  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
url importing http://www.travelocity.com/La-Crosse-Hotels-GrandStay-Hotel-&-Suites.h985928-p2.Hotel-Reviews?rm1=a2&
There was an error importing /La-Crosse-Hotels-GrandStay-Hotel-&-Suites.h985928-p2.Hotel-Reviews?rm1=a2&, error: javax.servlet.jsp.JspTagException: 301 http://www.travelocity.com/La-Crosse-Hotels-GrandStay-Hotel-&-Suites.h985928-p2.Hotel-Reviews?rm1=a2&

Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.