- Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bait and switch !!!!
Venus flytrap is the first thing that came to my mind. After driving a hour to get our to this very remote location. I made the reservations 30 minutes before arriving without looking very closely at the reviews. First time to Koh Chang. 5000 plus hotels in my life and I have never seen a bait and switch like this place. They are desperate and lack honesty. Their photos and reality and two different things. Poor staff, the location is 1 hour from ANYTHING . You are held captive here. I like quiet I like peace, but this joint is creepy far from anything except millions of mosquitoes. Hotel is old, not well taken care of. No security, poor wifi, bad food. Whatever the staff tells you is the exact opposite of truth. Bad hard bed, paper thin walls, dark cave rooms. Musty smelly, bad water pressure, budget soap amd shampoo, no phones in the rooms, you have to use your cell phone to call the front desk. Hot with poor A/C and ventilation. Crappy tv with no English channels. Staff hammers to sell you tours constantly. Dirty rooms and poorly maintained grounds. We left the first second we had a chance. They said they would give us a refund, all the had to go is call Hotels.com. We did and then they fought hotels.com and kept our money. These people are desperate and pathetic. Don't ruin your vacation at this hotel. You have been warned!!