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"My wife and I enjoyed our stay. " More

By a verified traveler on Sun 01 Aug 2021

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Hotel Description

Enjoy the indoor pool at this Mattoon hotel

In suburbs

Within 3 miles (5 km) of this Mattoon hotel, you'll find Mattoon Peterson Park and Mattoon City Hall. Kinzel Field and Sarah Bush Lincoln Hospital are also within 6 miles (10 km).

Free perks

This hotel features an indoor pool and a gym. Business travelers can take advantage of the free WiFi in public areas. Guests will appreciate freebies like full breakfast and free self parking.

Standard Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$84* Per night/room Apr 28 - Apr 29

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 Queen Bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 Queen Bed, Accessible, Non Smoking (Walk-in Shower)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed, Accessible, Non Smoking (Walk-in Shower)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Best Western Heartland Inn ratings based on 7 Verified Reviews

Review Summary
3.3 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Best Western Heartland Inn

Everyone (2) Couples (2) Family (1)
5 out of 5
it was fine

Posted by , from sullivan on Nov 22, 2021

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5 out of 5
My wife and I enjoyed our stay.

Posted by on Aug 1, 2021

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1 out of 5

Posted by on Jun 20, 2021

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1 out of 5
It was clean. But, our first interaction with a girl named Alex was such a put off I wanted to call the manager on the spot. We walked in and she was complaining about something to another co-worker. She never acknowledged us for about 8 minutes. Then we asked if we could get out rooms. She immediately replied they won't be ready until 3. We said we had a graduation to be at at 3. She went on about how she knows how we feel she missed walking through her graduation too. I said can you check to see, she said they won't be ready till 3. So we changed our clothes in the hotel bathroom. We came back out and I was going to ask if we could just place our luggage in the room and there was a sign on the counter saying they went to help a customer they'd be back shortly. I sat at the counter 15 min. Finally another woman in jeans came out from a back office she said can I help you. I said we just want to know if we can put our luggage in the room. She said oh please give me a minute and let me see if your rooms are ready. In the mean time Alex finally came back and asked what we needed and I said we wanted to put our luggage in the room. Then the other woman appeared again and said your rooms have been ready for about 30 min now. I said thank you so much for at least checking. Alex looked at us and said that's what I just went to do. I said you may have but you didn't come back and tell us they were ready you let us sit here. RIDICULOUS

Posted by on May 9, 2021

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3 out of 5

its small town hotel

Pros: internet was fast
Cons: clean the pool put mini fridge in room
Location: EIU college.15 minutes away hotel is right off major highway walmart is across the street..good location
check in was a breeze.didnt use a wake up call service .bed and pillow were superior as expected. no fridge in room, microwave in lobby pool was dirty no Jacuzzi. restaurants walking distance.highway 5 minutes away.in room TV was small.overall just OK

Posted by , from chicago.IL on Nov 16, 2015

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5 out of 5

A very clean, comfortable stay.

Pros: Free breakfast, Close restaurants, Free Internet, Quiet, very clean
I didn't realize I had booked a room without a fridge, and the staff promptly put one in my room before I even brought in my luggage. The room was very modern, clean, and comfortable. Breakfast was terrific, and we would definitely stay there again. I would recommend this hotel.

Posted by , from IL on Apr 26, 2012

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3 out of 5

Hotel staff very friendly

Overall the stay was fine, hotel staff very friendly, bed comfortable, breakfast good. But overall room was drab sort of old looking but since we were just staying one night not a bid deal. Would not want to stay several night.

Posted by on Feb 25, 2011

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Property Features

Best Western Heartland Inn offers its guests an indoor pool and a fitness center. A computer station is on site and WiFi is free in public spaces. Free breakfast is available daily. The business-friendly Best Western Heartland Inn also features a vending machine, coffee/tea in a common area, and complimentary newspapers in the lobby. Self parking is free. Smoking is allowed in designated areas at this Mattoon hotel.

  • 1 building
  • 61 guestrooms or units
  • 3 levels
  • Built in 1996
  • Full breakfast (free)
  • Poolside lounge chairs
  • Charging station for electric cars
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Computer for guest use
  • Newspapers in lobby (free)
  • Television in lobby
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Playground on site
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: WiFi (surcharge)

Parking

Free self parking

Transport

  • Train station: Mattoon Station (4.6 km / 2.8 mi)
  • Parking: Free self parking

Room Amenities

Best Western Heartland Inn offers 61 accommodations with safes and complimentary newspapers. Pillowtop beds feature premium bedding. Flat-screen televisions come with premium digital channels. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Mattoon hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include desks and desk chairs; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and change of towels can be requested.

  • Pillowtop beds
  • Flat-screen television
  • Digital channels
  • Premium channels
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Change of towels (on request)
  • Desk chair

Food & Drink

Guests are served free full breakfast daily from 6:00 AM to 9:00 AM.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Playground on site
  • Rafting nearby
  • Water skiing nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Golf lessons available nearby
  • Kayaking nearby
  • Sailing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair accessible path of travel
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 1 AM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 50 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 pets
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Cashless transactions are available

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, Carte Blanche, debit cards, and cash. Cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Guest accommodation is sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is not available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Children stay free
  • Individually-wrapped food options are available for breakfast
  • Cash deposit required
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hampton Inn Hotel Mattoon
  • Hampton Inn Mattoon
  • Mattoon Hampton Inn
  • Hampton Inn Mattoon Hotel Mattoon
  • Hampton Inn Mattoon Hotel
  • Hampton Inn Mattoon
  • Best Western Heartland Mattoon
  • Best Western Heartland Inn Hotel
  • Best Western Heartland Inn Mattoon
  • Best Western Heartland Inn Hotel Mattoon

You should know

  • Pool access available from 7:00 AM to 10:00 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.