- Liked: Cleanliness, property conditions & facilities
Perfectly functional, but missed the Hilton touch.
Those small amenities like a fully stocked breakfast bar and complementary newspapers were missing.
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Homewood Suites by Hilton Kalamazoo-Portage is located in Portage. Air Zoo and Kalamazoo Institute of Arts are cultural highlights, and travelers looking to shop may want to visit Crossroads Park Shopping Center and Gull Meadow Farms. Kalamazoo Nature Center and Formula K Family Fun Park are also worth visiting.
Hotel was experiencing problems with the room type that we reserved for a family of 5 and paid in full for prior to arriving. Instead of calling prior to our check in or notifying us at the time of check in, the hotel checked us in and let us get all of our family and belongs up to the room to find out that we got a room with only 1 king bed. Very disappointed in the whole experience. Called as soon as we saw and the hotel was not helpful in resolving. Told me they could give me an additional room that would not be adjoining however I cannot leave my children unattended in another room (all are 3 and under). Was told that the general manager would be in and able to help me in the morning, the general manager was not scheduled to be in the next morning as I found out when I went to check out. Was then told I would be contacted that day by the general manager who was given not only my email but primary phone, still have not been contacted and we checked out 2 days ago.