Posted Aug 21, 2017 on Expedia
I'd like to start by saying my wife and I stayed on Kauai during our last visit to the Islands, so we already had a certain expectation in mind, which is why we were a little disappointed. For the price, it was cheaper than most hotels on Kaanapali Beach but I'm sure it's like anything; you get what you pay for. It wasn't a horrible hotel, but little things started to add up and eventually led me to this somewhat negative review. Examples: Room was in need of renovation (peeling wallpaper in numerous locations, outdated), small cockroaches in bathroom area, bathroom layout was frustrating to say the least (shower and toilet in same extremely cramped little room about 6'x3' with only a pocket door that didn't lock and had a 1" opening to see through), view from patio was of a cyclone fence. Do not let the "No Resort" fee fool you... You will pay for everything! Parking- $12/day, make a local phone call- $.75, your wife and son just open the safe to look at it on two separate occasions- $3.00, want a chair for the beach- $30/day. Like I said, I guess we were spoiled at our last resort, as all of these were included. On a positive note, the beach was excellent. There are multiple restaurants within walking distance. Whaler's village is close. Staff was friendly and grounds were well maintained. Pool was a little small, but the ocean is right there.
Comment from Hotel Management
Aug 24, 2017 by Manager at KBH, Hotel Management
Thank you for taking the time to share your comments. Guest feedback is vitally important to us. Our goal is to meet and exceed our guest’s expectations, and it seems we did not accomplish this goal. We will share your feedback with the management staff. We believe our commitment to continuously invest in improvements to our property will enhance our guest's experience. We do appreciate your comments regarding the Aloha of our staff and the beautiful location of our hotel. We hope that you will give us another opportunity to serve you in the future.