Stunning outdoor areas, but outdated rooms.
Posted Aug 24, 2017 on Expedia
We've stayed at Hyatt hotels all around the world and like what they offer. This hotel is in a prime location and our first impression at check in were that we could expect the same quality as usual.
We were then disappointed when we saw our room, as although large and clean the decor was very old fashioned and the bathroom was very small and dated.
However the next morning when exploring the pool area and gardens all was forgotten, as they are stunningly kept and the scenery is beautiful. The service was given with a smile every day.
My only other criticism was that we could not arrange a late check out, even though we were willing to pay for it. Their only suggestion was to pay for spa passes so that we could shower there before heading to the airport. Be pregnant meant this was wasted on me, and seemed a ridiculously expensive way of having a shower!
Comment from Hotel Management
Aug 24, 2017 by Hotel Manager, Hotel Management
Aloha and thank you for your review. We're thrilled you had a great stay with us and that you found our grounds and the views beautiful. We've shared your comment regarding the late check-out with our management team. Thank you for bringing it to our attention. We hope you'll come back and visit us again. Mahalo.