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Hyatt Place Louisville East

3-star property
701 S Hurstbourne Pkwy, Louisville, KY 1-855-201-7819
4.3 out of 5
Excellent!
See all 23 travelocity Reviews

"The room quality is average but the staff makes the difference. They were friendly and always willing to help. The location was convenient for my purp ... " More

By a verified traveler on Mon 20 Nov 2023

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Hotel Description

Louisville hotel in Jeffersontown area

Jeffersontown stay

Your stay at this Jeffersontown hotel places you within 2 miles (3 km) of Hurstborne Shopping Center and Hurstbourne Corners Shopping Center. Hunnington Place Shopping Center and Oxmoor Center are also within 3 miles (5 km).

Free breakfast

This hotel features a restaurant, a 24-hour gym, and a bar/lounge. Traveling on business? Take advantage of the business center and free WiFi in public areas. Enjoy the seasonal outdoor pool and free buffet breakfast each morning.

Room, 1 King Bed, Accessible, Bathtub

Bed Count 1 King Bed Maximum Occupancy 4 Max
$103* Per night/room Apr 28 - Apr 29

Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 6 Max

Room, Multiple Beds (2 Double Beds & 1 Sofa Bed,Specialty)

Bed Count 2 Full Beds Maximum Occupancy 6 Max

Standard Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 1 King Bed with Sofa bed (Specialty)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Hyatt Place Louisville East ratings based on 23 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Hyatt Place Louisville East

Everyone (12) Couples (1) Family (10)
5 out of 5

Posted by on Mar 22, 2024

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Comment from Hotel Management

Mar 24, 2024 by Customer Service

Thanks for the amazing rating, Melissa!We care deeply about the happiness and satisfaction of our guests. We can't wait to see you again soon for another outstanding experience at Hyatt Place Louisville East!

4 out of 5

Posted by on Nov 20, 2023

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Comment from Hotel Management

Dec 11, 2023 by Customer Service

Thank you for sharing your thoughts with us, Eduardo!It's great to see we provided you with such great hospitality. We're hoping we'll be seeing you again during your next visit to Hyatt Place Louisville East. Thank you and have a lovely day!

4 out of 5

Posted by on Nov 20, 2023

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Comment from Hotel Management

Nov 22, 2023 by Customer Service

Eduardo, it's great to see that your experience at Hyatt Place Louisville East was favorable. As we continually strive for excellence, we appreciate your high rating and support. We hope to welcome you back soon for an even better experience.

4 out of 5
The room quality is average but the staff makes the difference. They were friendly and always willing to help. The location was convenient for my purposes (I was moving in nearby), with good options for breakfast, luch, dinner; etc. Easy, safe parking. Overall good value at a fair price.

Posted by on Nov 20, 2023

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Comment from Hotel Management

Nov 21, 2023 by Customer Service

Eduardo, thank you for your positive comments about Hyatt Place Louisville East. It delights us to hear that our team members truly made an impact during your stay. We're also pleased that the strategic location and the easy, secure parking aspect added value to your experience. As we continually strive to exceed our guest's expectations, your feedback about our room quality will be taken into account. Thank you once more and we look forward to your return.

3 out of 5

Posted by on Aug 10, 2023

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Comment from Hotel Management

Aug 12, 2023 by Customer Service

Thank you for taking the time to submit this feedback, Tamra.We are very pleased to hear that you found your stay to be agreeable. We regret to hear your time was less than perfect. We will share your feedback with our team moving forward. We look forward to hosting you again so that we can share a better stay with you.

4 out of 5

Posted by on Aug 9, 2023

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Comment from Hotel Management

Aug 30, 2023 by Customer Service

We appreciate you sharing this positive rating, Tamra!The comfort of our guests is important to us so we can't wait to see you back again at Hyatt Place Louisville East. We want to share an even more enjoyable experience with you next time.

5 out of 5
Did have some loud patrons in the hall after 1 a.m. but that's something that can happen anywhere. Breakfast was slightly disappointing. Would stay there again though.

Posted by on Mar 27, 2023

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Comment from Hotel Management

Mar 28, 2023 by Customer Service

Thank you for taking the time to share this lovely review, Jesse!We're so glad to hear your time with us was so enjoyable! We care deeply about the comfort and satisfaction of our guests so we'll address your concerns regarding our breakfast options and soundproofing with the appropriate members of our team so that we may improve moving forward. We strive for excellence so we look forward to sharing an even more positive experience with you soon!

2 out of 5
I had booked a double bed room. When I checked in all they had were King rooms. They said since I booked through you that my room type was not guaranteed. I wish I had known that because I would of booked direct with the hotel. The fold out couch is just box springs with ZERO padding. So I did not sleep last night.

Posted by on Mar 18, 2023

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Comment from Hotel Management

Mar 19, 2023 by Customer Service

We appreciate the feedback, Wendy.We're disheartened your time with us was less than ideal. We're disappointed to hear that our bedding wasn't up to par. We strive to provide our guests with comfortable and relaxing rooms, so it is upsetting to hear that we missed that mark. We also deeply regret the confusion with your booking and that your stay didn't exceed your expectations. We hold ourselves to a higher standard so we'll address your concerns with our team moving forward.We do hope to share a more positive experience with you soon.

5 out of 5
Casey was very friendly and helpful.

Posted by on Feb 26, 2023

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Comment from Hotel Management

Feb 27, 2023 by Customer Service

Thank you for the excellent review, Lashawn!We're thrilled your time at Hyatt Place Louisville East was so amazing! We endeavor to go above and beyond to ensure our guests have a memorable experience. It's not surprising that Casey took such wonderful care of you and made you feel so valued.We look forward to hosting you again soon for another fantastic experience!

4 out of 5

Posted by on Jul 15, 2022

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About the Hyatt Place Louisville East

Location 701 S Hurstbourne Pkwy, Louisville, KY 40222

Renovations + Closures

The following facilities are closed seasonally each year. They will be closed from October 9 to May 29:

  • Swimming pool

Property Features

Hyatt Place Louisville East offers its guests a 24-hour fitness center and a seasonal outdoor pool. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. Public spaces have free WiFi. A business center and a meeting room are available. Event space at this hotel measures 1170 square feet (109 square meters) and includes conference space. The business-friendly Hyatt Place Louisville East also features concierge services, laundry facilities, and a convenience store. Parking is available for a fee. This Louisville hotel is smoke free.

  • 121 guestrooms or units
  • 1170 sq ft of conference space
  • 109 sq m of conference space
  • Buffet breakfast (free)
  • Deli
  • Business facilities
  • Conference space
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Front-desk safe
  • Concierge
  • Convenience store
  • Television in lobby
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Sofa bed
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Internet access - wireless , Internet access in public areas - high speed

Parking

Free self parking

Transport

  • Parking: Self parking available for a surcharge

Room Amenities

Hyatt Place Louisville East offers 121 accommodations with coffee/tea makers and designer toiletries. Accommodations have separate sitting areas and are furnished with double sofa beds. Beds feature premium bedding. 43-inch flat-screen televisions come with premium cable channels and Netflix. Bathrooms include complimentary toiletries and hair dryers. This Louisville hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Sitting area
  • Pull-out sofa bed
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Netflix
  • Coffee maker
  • Luxury bedding
  • Cribs (free)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Desk chair

Food & Drink

Guests are served free buffet breakfast on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM.

Hyatt Place Louisville East has a restaurant on site.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center and a seasonal outdoor pool.

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 11:30 PM
  • Minimum check-in age is: 18

Special check-in instructions:

It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival. It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 4 children 17 years old and younger stay free, per registered adult, when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 75 per accommodation, per stay (maximum USD 175 per stay), plus a one-time cleaning fee of USD 100
  • Only dogs are allowed
  • Maximum 2 pets
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards; cash is not accepted

Cashless transactions are available

Safety features at this property include a fire extinguisher and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted.

For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Cashless transactions are available
  • Car not required
  • Debit cards not accepted
  • Staffed front desk
  • Children stay free - maximum age 17
  • No rollaway/extra beds available
  • Smoke detector
  • Children stay free
  • Number of children who can stay free - 4

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: USD 10 per day
  • Pet fee: USD 75 per accommodation, per stay (maximum USD 175 per stay) plus USD 100 one-time cleaning fee
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hyatt Place Hotel Louisville East
  • Hyatt Place Louisville East
  • Hyatt Louisville
  • Hyatt Place Louisville-East Hotel Louisville
  • Louisville Hyatt
  • Hyatt Place Louisville East Hotel
  • Hyatt Louisville Louisville
  • Hyatt Place Louisville East Hotel
  • Hyatt Place Louisville East Louisville
  • Hyatt Place Louisville East Hotel Louisville

You should know

  • The seasonal pool will open May 26 and close October 10.
  • Pool access available from 10:00 AM to 10:00 PM.
  • Up to 4 children 17 years old and younger stay free, per registered adult, in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Photos appearing in the property description reflect the brand standard and are for illustrative purposes only.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.