2/10 Terrible
Kiley
Traveled with family
Feb 3, 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Summary Version:
Take pictures of the room when you arrive, I was charged $50 for damage that I did not cause and no notification of charge/information has been provided to me
Room was dated and not maintained
Room was not very clean - stained bedsheets
No maid service for 7 night stay due to not enough staff - had to go to lobby to replenish supplies
Shuttle bus to/from Jackson Hole Report extremely crowded, college kids discussing inappropriate subject matter in front of children, did not run very frequently
Low end breakfast
Buildings aren't connected - cold getting to room from pool
Unenthusiastic staff
Friendly shuttle bus driver
The 49er Inn & Suites claims "A fresh and modern hotel experience" and "Completely remodeled" on the website. This far from what I experienced/observed.
The room we stayed in was dated and not maintained. For instance, the shower control handle kept falling off, the shower head sprayed in all different directions, and the door security lock was broken, to name a few. The extra sheet set left for the pullout couch had staining on it that looked like vomit, which was well visible without even unfolding the sheets. There was hair in the bathroom that clearly wasn't ours, and the sheets didn't smell very fresh. The room did not appear to have been thoroughly cleaned/turned over (I'm trying not to think about a scenario where the bedding was not cleaned, I hope that is not the case). The rugs were in rough shape.