Nice property, noisy wild packs of children
Posted Jul 21, 2017 on Hotels
Stayed at this property for two nights - location is outside the city in a quiet business area. Hotel placed me in a room near the elevator (I'm sure because I didn't book with them), which resulted in a ridiculous amount of hallway and elevator noise, as there was a wedding with hundreds of children running wild throughout the hallways. Condition of room was good, and there's a nice walking/running path around a pond outside, but the noise - wow. To add salt to the wound, when I checked out, they informed me that I was charged $9.90 for internet, in 2017. Will not stay here again, regardless of the brand and property.
Comment from Hotel Management
Aug 11, 2017 by Westin General Manager, Hotel Management
Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.