Did not know this was a time share!! If I did I would NOT have booked here. We had to waste 90 minutes of beautiful sunshine to go through the so called welcome meeting. The Nice lady Kim we had was wonderful but if we didn't go we would have been charged to use the facilities such as the fitness center. After we got through everything the place is not bad. They did offer free shuttle buses to where we needed to go. I think the building we stayed in was an older building. It was very dated. They could use new bed mattresses. It was like sleeping on concrete. Pools were very clean and the grounds were well kept. Everyone was very friendly and they had great sandwiches at the deli. It was a great vacation just wish I would have been told it was a time share!
Comment from Hotel Management
Feb 28, 2017 by westgate customer care, Hotel Management
Thank you for your feedback. We are saddened to hear that you were less than pleased with your recent stay at our resort. We have a firm commitment to all of our valued guests to make your vacation as wonderful as possible. It is only through feedback such as yours that we are able to maintain and indeed, where necessary, improve upon the service that we provide to our valued guests. We hope when you visit the area again you will give us another opportunity to exceed your expectations.