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5.0 out of 5

"The thermostat in the room was difficult to adjust, and there were no instructions. " More

By a verified traveler on Fri 14 Jun 2019

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Hotel Description

Spa hotel near Frankfurt Zoo

Ostend stay

With a stay at this Ostend hotel, you'll be within half a mile (1 km) of Frankfurt Zoo and 2 miles (3 km) of Museumsufer. Römerberg and Alte Oper are also within 2 miles (3 km).

Renovated in 2021

A full-service spa, self parking, and concierge services are featured at this hotel. WiFi in public areas is free. Traveling for business? Take advantage of the express check-in, laundry service, and conference space.

Classic Double Room, Accessible

Bed Count 1 King Bed Maximum Occupancy 2 Max
$83* Per night/room Apr 28 - Apr 29

Classic Twin Room

Bed Count room.options.bedSize.TwinXLBed Maximum Occupancy 3 Max

Classic Double Room (with connecting door)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Classic Double Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Alexandersuite

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Classic Single Room

Bed Count 1 Queen Bed Maximum Occupancy 1 Max

Hotel Alexander am Zoo ratings based on 1 Verified Reviews

Review Summary
5.0 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Hotel Alexander am Zoo

Family (1)
5 out of 5
The thermostat in the room was difficult to adjust, and there were no instructions.

Posted by , from Huntsville, Alabama on Jun 14, 2019

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Property Features

Hotel Alexander am Zoo offers its guests a full-service spa. A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 1076 square feet (100 square meters) and includes conference space. Tour/ticket assistance, multilingual staff, and concierge services are also featured at the business-friendly Hotel Alexander am Zoo. Limited parking is available for a fee and is offered on a first-come, first-served basis. A complete renovation of Hotel Alexander am Zoo was completed in November 2021. This Frankfurt hotel is smoke free.

  • 1 building
  • 66 guestrooms or units
  • 6 levels
  • 1076 sq ft of conference space
  • 100 sq m of conference space
  • Built in 1993
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Computer for guest use
  • Onsite shopping
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Soundproofed rooms
  • In-room childcare (surcharge)

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Parking (limited spaces)

Transport

  • Train station: Frankfurt (Main) Ost Station (1.2 km / 0.7 mi)
  • Metro station: Waldschmidtstraße Tram Stop (0.2 km / 0.1 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Hotel Alexander am Zoo offers 66 air-conditioned accommodations with minibars and laptop-compatible safes. Beds feature premium bedding. 45-inch flat-screen televisions come with premium satellite channels. Bathrooms include bathtubs or showers and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested. Renovation of all guestrooms was completed in November 2021.

  • Minibar
  • In-room dining (limited hours)
  • Flat-screen television
  • Satellite channels
  • Premium channels
  • Electric kettle
  • Luxury bedding
  • Hypo-allergenic bedding
  • Bathtub or shower
  • Housekeeping (daily)
  • Childcare in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Free tea bags/instant coffee
  • Wardrobe or closet
  • Toothbrush and toothpaste available
  • Desk chair

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10:30 AM.

Room service (during limited hours) is available.

Spa Services

Guests can indulge in a pampering treatment at the hotel's full-service spa. The spa is equipped with a sauna and a steam room. The spa is open daily.

  • Steam room in spa
  • Sauna in spa

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible path to elevator
  • Well-lit path to entrance
  • Wheelchair accessible path of travel
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 50.0 per night.
  • Cribs (infant beds) are available for EUR 10.0 per night.

Pet Policy

  • Pets: EUR 10 per pet, per night
  • Only dogs are allowed
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and cash

Cashless transactions are available

Safety features at this property include a fire extinguisher, a security system, and a first aid kit

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Property does not offer onsite COVID-19 testing
  • Property does not require health documentation at check-in
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Staff temperature checks are not conducted regularly
  • Masks are not compulsory at the property
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Debit cards not accepted
  • Food service has been amended for enhanced safety
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Parking height restrictions apply
  • Individually-wrapped food options are not available
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 2.00 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 16 per person
  • Covered self parking fee: EUR 20 per day (in/out privileges)
  • Pet fee: EUR 10 per pet, per night
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: EUR 10.0 per night
  • Rollaway bed fee: EUR 50.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Alexander am
  • Alexander am Zoo
  • Alexander am Zoo Frankfurt
  • Alexander am Zoo Hotel
  • Hotel Alexander am Zoo
  • Hotel Alexander am Zoo Frankfurt
  • Alexander Am Zoo Hotel Frankfurt
  • Alexander Am Zoo Hotel Frankfurt
  • Hotel Alexander am Zoo Hotel
  • Hotel Alexander am Zoo Frankfurt
  • Hotel Alexander am Zoo Hotel Frankfurt

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.