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"The property is old and in need of refurbishment/upgrade. The property doesn't offer any services beyond a room and the room wasn't very clean. For e ... " More

By a verified traveler on Mon 21 Jun 2021

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Hotel Description

Hotel near US Space and Rocket Center in Huntsville

In shopping district

Within 2 miles (3 km) of this Huntsville hotel, you'll find US Space and Rocket Center and Huntsville Botanical Garden. University of Alabama-Huntsville and Yellowhammer Brewing are also within 3 miles (5 km).

Free perks

This hotel features free WiFi in public areas, laundry facilities, and free self parking. Enjoy the free on-the-go breakfast each morning. A safe deposit box is provided and the front desk is staffed around-the-clock.

Studio, 1 Queen Bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$74* Per night/room Mar 24 - Mar 25

Studio, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Studio, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Extended Stay America Suites Huntsville US Space & Rocket Ctr ratings based on 16 Verified Reviews

Review Summary
2.8 out of 5 3.0 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.0 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Extended Stay America Suites Huntsville US Space & Rocket Ctr

Everyone (6) Family (2)
5 out of 5

Posted by , from Modesto on Jul 13, 2023

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1 out of 5

Posted by on Feb 9, 2023

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1 out of 5
I was greeted in my room by 2 roaches on the first night. Pots and pans had to be requested at the front desk and the guy said they didn’t have any. He found some and handed them to me in a laundry basket. Thanks. Room smelled like smoke.

Posted by on Aug 13, 2021

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Comment from Hotel Management

Aug 14, 2021 by Hotel Management

We want to thank you for your recent stay with us and for taking the time to post your review. We sincerely apologize for the service and housekeeping issues you experienced. We have procedures in place so these types of situations do not occur. Regrettably we failed during this process and for that we are sorry. We can absolutely do better and we hope you will give us the opportunity in the future to prove that to you.  Sincerely, Hotel Management

4 out of 5
The property is old and in need of refurbishment/upgrade. The property doesn't offer any services beyond a room and the room wasn't very clean. For example, there was a hole in the wall in the bathroom and the shower rod is falling off the wall. There are numerous newer hotels in the region which offer additional services or are in better condition at a competitive price.

Posted by on Jun 21, 2021

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Comment from Hotel Management

Jun 23, 2021 by Hotel Management

Thank you for choosing us and for taking the time to post a review. We regret not meeting your expectations and apologize for the cleanliness issues you encountered as well as for the concerns you had with your room. We will share your comments with our housekeeping as well as our maintenance teams and take steps to ensure we prevent such reoccurrences. We also appreciate your comments regarding the overall condition of our hotel and will use them as we plan for future upgrades. We hope you will reconsider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management

5 out of 5
Nice and clean will stay there again in the near future

Posted by on Sep 7, 2020

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Comment from Hotel Management

Sep 8, 2020 by Hotel Management

Thank you for being our guest at Extended Stay America. We are glad to know that you had a good time with us and that you were impressed with our well-kept property. We appreciate your business and hope to see you again in the future for a perfect experience. Sincerely, Hotel Management

1 out of 5
As my check in was late. I got my key went to the room but the key did not work. Went back to where you check in only to fine the door locked and no one around. At the time I did not see any way to contact anyone. I called the number on my itinerary. This was a Absolute joke! The person on the phone had no idea what to do and could barely speak English. I went back to the front to see if I could fine some way to contact anyone.I found a phone out side around the corner down a breezeway by the elevators that said if you need assistance after hours dial 0. I dial 0 only to hear another phone ring more than 20 times. This was a dead end. To shorten this Extremely bad experience I sleep in the rental van in the parking lot. That morning I spoke to the manger a Ms.Angela Ray who could only check the phone to see if I had called only to here her say I did not call and then she tag team another lady to say the same thing. So they just where calling me a liar! They did not check to see if the room had been slept in or if the key I had even worked. This Ms.Ray has NO business being a manger. They need to refund my money. I will be contacting Headquarters.

Posted by on Jan 8, 2020

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Comment from Hotel Management

Jan 8, 2020 by Hotel Management

We regret learning that our front desk staff member was not available to provide assistance during the time mentioned. Please accept our sincere apologies for any inconvenience or frustration this may have caused you. We will look into what transpired, so this lapse in service is not repeated. Thank you for sharing your feedback. We are grateful for your patience and hope you will revisit us on your next visit to the area. Sincerely, Hotel Management

1 out of 5
Room smelled of cigarette smoke. Sheets itchy pillows flat. Vending machine empty. Breakfast is a joke

Posted by on Nov 14, 2019

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Comment from Hotel Management

Nov 15, 2019 by Hotel Management

Thank you for choosing our hotel. We are sorry for the smoke odor you encountered in your room and regret the discomfort you had with the bedding. We wish we had known about this problem as we would have done our best to ensure you were comfortable. Also, your comments about the breakfast offerings will be shared with our Brand Leaders to assist them when determining new breakfast choices. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management

2 out of 5
Check in took forever, room was musty, nothing near the description provided. Only stay if you must

Posted by on Oct 21, 2019

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Comment from Hotel Management

Oct 22, 2019 by Hotel Management

Thank you for the feedback. We are sorry for the service issue you experienced at the time of check-in and regret the inconvenience it caused. We will investigate what went wrong in your instance and will remind our staff to be more diligent. We also apologize for not meeting your expectations with the cleanliness issue you encountered. Your concerns will be shared with the housekeeping team to ensure a better experience going forward. We value your feedback and hope to have the chance to make it up to you on a future visit. Sincerely, Hotel Management

2 out of 5
Had to change rooms immediately. There was a puddle in the kitchen area and it it smelled horrific. The walkways were stained and sticky and needed a good sweeping. The new room's kitchen drawers were just dirty and sticky and desperately needed cleaning. I would stay here again only out of desperation.

Posted by on Aug 23, 2019

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Comment from Hotel Management

Aug 24, 2019 by Hotel Management

Please accept our sincere apology for the difficulties you encountered in both the rooms. We have addressed this matter with the head of our housekeeping department to determine where steps in our room inspection procedures may have been missed. We are committed to providing superior service so we assure you that this will be resolved and will not happen again. We hope to have the opportunity to make it up to you at a future date. Sincerely, Hotel Management

4 out of 5
Cons: sound proofing in the rooms you can hear noises from the rooms around you . A better breakfast
room was clean I stayed 2 days no sign of maid service but there were plenty of clean towels .

Posted by , from alabama on Feb 21, 2018

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About the Extended Stay America Suites Huntsville US Space & Rocket Ctr

Location 4751 Governors House Dr Sw, Huntsville, AL 35805

Property Features

Free breakfast is available daily. WiFi is free in public spaces. The business-friendly Extended Stay America Suites Huntsville US Space & Rocket Ctr also features a vending machine, coffee/tea in a common area, and laundry facilities. Free self parking is available. This Huntsville hotel is smoke free.

  • 1 building
  • 108 guestrooms or units
  • 3 levels
  • To-go breakfast (free)
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Front-desk safe
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Kitchen
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Extended Stay America Suites Huntsville US Space & Rocket Ctr offers 108 air-conditioned accommodations with irons/ironing boards and complimentary toiletries. 32-inch flat-screen televisions come with premium cable channels. Kitchens offer refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Rooms have partially open bathrooms. Bathrooms include shower/tub combinations. This Huntsville hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered on request and hair dryers can be requested.

  • Bathrooms are partially open
  • In-room kitchen
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Stove
  • Kitchenware
  • Shower and tub combination
  • Housekeeping (on request)
  • Hair dryer available
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning

Food & Drink

Guests are served free on-the-go breakfast daily from 6 AM to 9:30 AM.

Nearby Activities

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Mountain biking nearby
  • Hiking/biking trails nearby
  • Golfing nearby

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 25.00 per pet, per night (maximum USD 150 per stay)
  • Maximum 2 pets
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and JCB International. Cash is not accepted.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Masks are compulsory at the property
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25.00 per pet, per night (maximum USD 150 per stay)
  • Service animals are exempt from fees
  • Housekeeping fee: USD 10 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Extended Stay America Huntsville-US Space Rocket Center
  • Extended Stay America Space Rocket
  • Extended Stay America Space Rocket Hotel
  • Extended Stay America Space Rocket Hotel Huntsville-US Center
  • Extended Stay America Huntsville-US Space Rocket Center Hotel
  • Extended Stay America Huntsville US Space Rocket Center
  • Extended Stay America Huntsville-US Space Rocket Center Hotel
  • Extended Stay America Space Rocket Center Hotel
  • Extended Stay America Space Rocket Center
  • Extended Stay America Space Rocket Center Hotel
  • Extended Stay America Huntsville-US Space Rocket Center
  • Extended Stay America Space Rocket Center
  • Extended Stay America Huntsville US Space Rocket Center
  • Extended Stay America Huntsville US Space Rocket Center
  • Extended Stay America Suites Huntsville US Space Rocket Ctr

You should know

  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.