"The property is old and in need of refurbishment/upgrade. The property doesn't offer any services beyond a room and the room wasn't very clean. For e ... " More
In shopping district
Within 2 miles (3 km) of this Huntsville hotel, you'll find US Space and Rocket Center and Huntsville Botanical Garden. University of Alabama-Huntsville and Yellowhammer Brewing are also within 3 miles (5 km).
Free perks
This hotel features free WiFi in public areas, laundry facilities, and free self parking. Enjoy the free on-the-go breakfast each morning. A safe deposit box is provided and the front desk is staffed around-the-clock.
Aug 14, 2021 by Hotel Management
We want to thank you for your recent stay with us and for taking the time to post your review. We sincerely apologize for the service and housekeeping issues you experienced. We have procedures in place so these types of situations do not occur. Regrettably we failed during this process and for that we are sorry. We can absolutely do better and we hope you will give us the opportunity in the future to prove that to you. Sincerely, Hotel Management
Jun 23, 2021 by Hotel Management
Thank you for choosing us and for taking the time to post a review. We regret not meeting your expectations and apologize for the cleanliness issues you encountered as well as for the concerns you had with your room. We will share your comments with our housekeeping as well as our maintenance teams and take steps to ensure we prevent such reoccurrences. We also appreciate your comments regarding the overall condition of our hotel and will use them as we plan for future upgrades. We hope you will reconsider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Sep 8, 2020 by Hotel Management
Thank you for being our guest at Extended Stay America. We are glad to know that you had a good time with us and that you were impressed with our well-kept property. We appreciate your business and hope to see you again in the future for a perfect experience. Sincerely, Hotel Management
Jan 8, 2020 by Hotel Management
We regret learning that our front desk staff member was not available to provide assistance during the time mentioned. Please accept our sincere apologies for any inconvenience or frustration this may have caused you. We will look into what transpired, so this lapse in service is not repeated. Thank you for sharing your feedback. We are grateful for your patience and hope you will revisit us on your next visit to the area. Sincerely, Hotel Management
Nov 15, 2019 by Hotel Management
Thank you for choosing our hotel. We are sorry for the smoke odor you encountered in your room and regret the discomfort you had with the bedding. We wish we had known about this problem as we would have done our best to ensure you were comfortable. Also, your comments about the breakfast offerings will be shared with our Brand Leaders to assist them when determining new breakfast choices. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Oct 22, 2019 by Hotel Management
Thank you for the feedback. We are sorry for the service issue you experienced at the time of check-in and regret the inconvenience it caused. We will investigate what went wrong in your instance and will remind our staff to be more diligent. We also apologize for not meeting your expectations with the cleanliness issue you encountered. Your concerns will be shared with the housekeeping team to ensure a better experience going forward. We value your feedback and hope to have the chance to make it up to you on a future visit. Sincerely, Hotel Management
Aug 24, 2019 by Hotel Management
Please accept our sincere apology for the difficulties you encountered in both the rooms. We have addressed this matter with the head of our housekeeping department to determine where steps in our room inspection procedures may have been missed. We are committed to providing superior service so we assure you that this will be resolved and will not happen again. We hope to have the opportunity to make it up to you at a future date. Sincerely, Hotel Management
Free breakfast is available daily. WiFi is free in public spaces. The business-friendly Extended Stay America Suites Huntsville US Space & Rocket Ctr also features a vending machine, coffee/tea in a common area, and laundry facilities. Free self parking is available. This Huntsville hotel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free self parking
Extended Stay America Suites Huntsville US Space & Rocket Ctr offers 108 air-conditioned accommodations with irons/ironing boards and complimentary toiletries. 32-inch flat-screen televisions come with premium cable channels. Kitchens offer refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Rooms have partially open bathrooms. Bathrooms include shower/tub combinations. This Huntsville hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered on request and hair dryers can be requested.
Guests are served free on-the-go breakfast daily from 6 AM to 9:30 AM.
The recreational activities listed below are available either on site or nearby; fees may apply.
Special check-in instructions:
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and JCB International. Cash is not accepted.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.