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Hotel Description

Hotel near Greenspoint Mall in Houston

In Houston

With a stay at this Greater Greenspoint hotel, you'll be within half a mile (1 km) of Greenspoint Mall and 6 miles (10 km) of Houston National Cemetery. Splashtown and Willowbrook Mall are within 9 miles (15 km).

Renovated in 2018

This hotel features an outdoor pool and a fitness center. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Guests will appreciate freebies like full breakfast and free self parking.

Free WiFi, flat-screen TVs

The 96 guestrooms have flat-screen TVs with cable channels and offer free WiFi and coffee/tea makers. Other amenities include free local calls, hair dryers, and ironing boards.

Standard Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$41 per night

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave

Bed Count 1 King Bed Maximum Occupancy 4 Max

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 2 Double Beds, Non Smoking, Refrigerator & Microwave

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Standard Room, 1 King Bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

SureStay Plus Hotel by Best Western Houston Intercontinental ratings based on 10 Verified Reviews

Review Summary
2.9 out of 5 3.0 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 2.5 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for SureStay Plus Hotel by Best Western Houston Intercontinental

Everyone (8) Family (2)
4 out of 5
Used only to sleep. No problem just satisfied will stay or use best western again

Posted by on Jun 4, 2019

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Comment from Hotel Management

Jun 4, 2019 by Juan Jose, Property Manager

Thank you for the review.

4 out of 5

Posted by on May 29, 2019

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Comment from Hotel Management

May 29, 2019 by Juan Jose, Property Manager

Thank you for the review.

5 out of 5

Posted by on Apr 29, 2019

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Comment from Hotel Management

Apr 29, 2019 by Juan Jose, Property Manager

Thank you for the review.

2 out of 5

Posted by on Apr 28, 2019

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Comment from Hotel Management

May 3, 2019 by Juan Jose, Property manager

We are disappointed you did not have a great stay, but we need additional information to help us improve our service.

4 out of 5
Everything was great until we saw roaches. They were all 9ver the place

Posted by on Apr 3, 2019

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Comment from Hotel Management

Apr 6, 2019 by Juan Jose, Property Manager

Thank you for the feedback

5 out of 5
Nice and clean.....helpfull and cheap. Always stay there when I am in the area.

Posted by on Jan 28, 2019

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Comment from Hotel Management

Jan 28, 2019 by Juan Jose, Property Manager

Thank you for your feedback.

1 out of 5
The Elevator Was a 50/50 Chance Life / death The Refrigerator in the Room Sounded Like it Was on Life Support And Most But Not Lease the 5 miles You Listed from the Air Port Cost Me $35 Each way!!! $70 round trip Thanks A Lot !! you Will Not See Me Be Using Your Site Again!

Posted by on Jan 14, 2019

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Comment from Hotel Management

Jan 18, 2019 by Juan Jose Martinez, Property Manager

We appreciate your feedback, but we would like more details so we can know what room is not up to our standards. We will share your feedback with our staff to improve our level of service.

1 out of 5
Terrible, strong smell in the room, roaches, room condition is terible, ac noise is loud

Posted by on Jan 14, 2019

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Comment from Hotel Management

Jan 14, 2019 by Juan Jose Martinez, Property Manager

We apologize for the inconvenience during your stay. We will be working hard to fix these issues. Thanks for letting us know.

1 out of 5
I didn’t get the king suite that I paid for , I was stuck in a double bedroom with a foul odor . There was never any clean towels. Hotel staff acted like the didn’t know how to do their jobs or how to clean any towels. They claimed all of their kings suites were out of order . My room was never cleaned or sanitized . The only thing they did was make up the beds and take out the trash . If I could give this place negative ratings I would ! & I want my money back ! This was a complete waste!

Posted by on Sep 15, 2018

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Comment from Hotel Management

Sep 17, 2018 by Juan Jose Martinez, Property Manager

We appreciate your comments and will continue to train to improve our customer service.

2 out of 5

Wrong hotel

We booked a hotel through Travelocity for a specific hotel close to our destination. Travelocity booked us on a different hotel -one that was in a bad part of town. Our hotel told us this happens all the time with them! It cost us a fortune in taxi and Uber fares since this hotel was so far away from our event. Will never iuse Travelocity again.Also, there were many shady people hanging about at all hours

Posted by , from illinois on Apr 30, 2018

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Comment from Hotel Management

May 17, 2018 by Juan Jose, Property Manager

Thank you for your comments.

About the SureStay Plus Hotel by Best Western Houston Intercontinental

Location 12701 North Freeway, Houston, TX 77060

Property Features

SureStay Plus Hotel by Best Western Houston Intercontinental offers its guests an outdoor pool and a fitness center. Public spaces have free WiFi. You'll find a 24-hour business center on site. Free breakfast is available. The business-friendly SureStay Plus Hotel by Best Western Houston Intercontinental also features multilingual staff, laundry facilities, and an elevator (lift). Self parking is free. A complete renovation of SureStay Plus Hotel by Best Western Houston Intercontinental was completed in March 2018. This Houston hotel is smoke free.

  • 1 building
  • 96 guestrooms or units
  • 4 levels
  • Built in 1998
  • Full breakfast (free)
  • Business center (24 hours)
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Outdoor pool
  • Free WiFi
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Houston, TX (IAH-George Bush Intercontinental) (13.8 km / 8.6 mi)
  • Parking: Free self parking

Room Amenities

SureStay Plus Hotel by Best Western Houston Intercontinental offers 96 air-conditioned accommodations with coffee/tea makers and hair dryers. 50-inch flat-screen televisions come with premium cable channels. Bathrooms include bathtubs or showers and complimentary toiletries. This Houston hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

  • Flat-screen television
  • Cable channels
  • Premium channels
  • Coffee maker
  • Bathtub or shower
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom

Food & Drink

Guests are served free full breakfast.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a fitness center.

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is 18

Special check-in instructions:

This property doesn't offer after-hours check-in. Guests arriving late won't be able to check in until the next morning.

This property doesn't offer after-hours check-in. Guests arriving after hours will have to wait until the next morning to check in.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pets

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Only service animals are allowed

Fees

Guests will be asked to pay the following charges at the property:

  • Cash deposit: USD 100 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

Hotel Names

  • Travelodge Hotel Houston TX
  • Baymont Inn Houston Hobby Airport Hotel Houston
  • Travelodge Houston TX Hotel