nice but noisey
Posted Sep 28, 2017
Upon arrival, we experienced the diligent 20 minute effort of a hotel staff member to sell us on their "vacation club". I didn't appreciate the effort as I had already spent good money for this vacation. It could have been summed up very easily by asking, "Would you like to attend a free breakfast and 90 minute tour to learn how you can save money on future vacations by joining our vacation club?". I didn't need to hear all the bribery pitches of how much they could save us on each and every possible excursion during this trip.
After the sales pitch, we were taken to our room. It was not what I had reserved and paid for. I reserved an Executive Suite with a king bed but was given a suite with 2 double beds. Apparently what I "reserved" via Travelocity was actually considered a "request" by the hotel. Meaning, if they have it available, sure, you can have that. If not, this is what you get. I settled for a regular room with a king bed and promise that we would be moved the next day to our desired room and we would have it for the duration of the stay. None of the staff kept informed as to when that would take place so the next 1/2 day was wasted waiting for the new room and periodically checking with the front desk to see if it was ready yet. Credit given to the staff...they made good on their promise but cost me a day of my planned vacation.
At this time, they chose to casually mention that they in the process of renovating the property and that we *might* exper