Ratings based on 2,265 Guest Reviews

Hear it directly from our travelers
4.2 out of 5
87% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.2 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travelers
1 out of 5
by A traveler from houston tx

Worst stay ever

Posted Oct 17, 2017
To start the check in line is huge with no directions only one person at the counter We stayed in the Villa which was three bedroom I have three kids I wanted to make sure everybody stays comfortably Thursday AC did not work I complain to send somebody this it’s working did not work call them again at night too dark can’t fix anything three days of my stay I stayed without an AC , they have 2 resturant which one was closed one day and the other was closed the second day , you have to make reservations for only 2 slots 6.30 or 8.30 ( terrible) The buffet restaurant is not that great food is very limited and they will not refill i was simply told WE ARE out NO mass ... well entertainment team is awesome and the beach is amazing so is the pool but service sucks ... they run out of bottle water so we were only allowed one per son for whole day. About adult drinks not too many choices.... well i will never come back to omni ever.
3 out of 5
by A traveler

nice but noisey

Posted Sep 28, 2017
Pros: marble floors and super clean outdoor areas
Cons: front desk customer service
Upon arrival, we experienced the diligent 20 minute effort of a hotel staff member to sell us on their "vacation club". I didn't appreciate the effort as I had already spent good money for this vacation. It could have been summed up very easily by asking, "Would you like to attend a free breakfast and 90 minute tour to learn how you can save money on future vacations by joining our vacation club?". I didn't need to hear all the bribery pitches of how much they could save us on each and every possible excursion during this trip. After the sales pitch, we were taken to our room. It was not what I had reserved and paid for. I reserved an Executive Suite with a king bed but was given a suite with 2 double beds. Apparently what I "reserved" via Travelocity was actually considered a "request" by the hotel. Meaning, if they have it available, sure, you can have that. If not, this is what you get. I settled for a regular room with a king bed and promise that we would be moved the next day to our desired room and we would have it for the duration of the stay. None of the staff kept informed as to when that would take place so the next 1/2 day was wasted waiting for the new room and periodically checking with the front desk to see if it was ready yet. Credit given to the staff...they made good on their promise but cost me a day of my planned vacation. At this time, they chose to casually mention that they in the process of renovating the property and that we *might* exper
5 out of 5
Recommended
for Everyone
by A traveler from houston, tx

Posted Aug 21, 2017 on Expedia
Over all it was a nice cozy place, they daily activities and amusing shows.
5 out of 5
Recommended
for Everyone
by A traveler

Great Hotel best family time

Posted Aug 21, 2017 on Expedia
Juan front office was great, and Rita was amazing too..Clean fun for family great food and atmosphere..
5 out of 5
Recommended
for Everyone
by A traveler

Family Vacation

Posted Aug 20, 2017
Pros: Staff Rooms Pools Beaches
Cons: Bed mattresses Dinner meals at restaurants Bigger entertainment staff
Location: Great area
Great place for families, and hotel is located right on the Cancun strip with lots to do - very safe.
1 out of 5
by A traveler from Aventura

I hate this place!

Posted Aug 20, 2017 on Expedia
Waste of money! Pay 200 more and stay in a better hotel. Bad service!!!!
5 out of 5
Recommended
for Everyone
by A traveler from dallas

excellent stay....

Posted Aug 19, 2017 on Expedia
Pros: all inclusive great food and alcohol
Location: steps to the beach and close to downtown Cancun
great location, big reception area. fast checking in and out, very helpful and friendly staff, great food, very clean room and plenty of space, huge property and steps to the beach. definitely coming back.
4 out of 5
Recommended
for Everyone
by A traveler

Posted Aug 19, 2017 on Expedia
That was an amazing vacation with variety of foods especially Da Vinci restaurant which truly is fantastic. Cleaned and comfort room. The service was good but most of the staff are not very friendly and you have to wait so long to get your orders, sometimes you even don't get what you've ordered. No matter how much you give tips:) Overall we're definitely satisfied with our stay in Omni.
1 out of 5
by A traveler from Miami

The worst hotel that I ever stayed!!!

Posted Aug 19, 2017 on Expedia
Please don't be fool by this hotel. It is terrible! The service is awful. If you actually want to enjoy your vacay go somewhere else. Regular food,dirty beach, terrible service, none entertainment!!
3 out of 5
by A traveler from California

Nice location and food

Posted Aug 18, 2017 on Expedia
Pros: Ok, could be better
Cons: Bedroom furniture, shower.
Location: Location is good. Nice beach.
Hotel bedroom was quite old, including an "old" smell in it. We also had problem with the shower, some time the water pressure was very week, sometime no hot water. On the other hand, swimming pool area, food and drinks were very good.