Bad experience with the time share sales people
Posted Aug 13, 2017 on Expedia
I understand why they need to offer their time share program, but what I'm definitely against is pushy sales people that try to trick you into buying something you do not need!
Probably it was our mistake attending in the first place, but since that day the weather was not nice to be outside, after the tropical storm that recently hit the area, we said to ourselves nothing better to do, and they were offering us a 30% discount vouchers for future vacations, so we went ahead with the invitation, but we encounter a very tactless female sales manager trying to push their product to the point that we felt mistreated and not respected!
it was not a good experience! and the vouchers turned out to be 30 to 15% discount, they will get to decide what discount will give us! something is telling me we will get 15% if we are lucky...
the other hotel staff was EXCELLENT, the waiters, waitresses, bartenders, kitchen, pool activities all are excellent dedicated employees trying to do their best to offer an excellent experience!
it was a shame that all of that was dulled by the greedy sales group!
it will be also good idea if administration put a little more control on them!
installation in general are fair, exceptions: one of the two elevators was broken, and there is no shade cabanas in the beach, that will be a nice addition!
Comment from Hotel Management
Aug 15, 2017 by Paulina Arroyo, Hotel Management
We sincerely regret that your experience with us was not entirely pleasant, we have read your comments with the supervisor of the area to reinforce the standards with the sales staff, be assured that we will take letters in the whole matter in order to remain Of your preference.
We hope you will give us the opportunity to welcome you again on your next visit to Cancun.