Ratings based on 1,424 Guest Reviews

Hear it directly from our travelers
3.9 out of 5
78% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.9 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travelers
5 out of 5
Recommended
for Everyone
by A traveler from Brazil

Great hotel

Posted Nov 1, 2017
Pros: The food and the staff.
Cons: The drinks' quality and the game room.
Location: Good.
It was wonderful. The only thing which could be better are the drinks. Not really good, too weak too.
Comment from Hotel Management
Nov 3, 2017 by Paulina Arroyo, Hotel Management
Dear Anelise: We want to thank you for your kind comments on this website, your feedback is very important to us, be assured that your suggestions regarding drinks will be taken into account, all in order to continue counting on your preference. Best Regards,
5 out of 5
Recommended
for Everyone
by A traveler from New York, NY

Excellent Services.

Posted Aug 25, 2017 on Expedia
Pros: the room the service.
Cons: none
Location: location was great closed to everything .
everything was great from the bell boys to the front desk staff and the food selection from all the restaurants were great. we had a great ocean view room we were very please we our stay here.
Comment from Hotel Management
Aug 25, 2017 by Paulina Arroyo, Hotel Management
Dear Alice B: We would like to thank you for your kind comments on this website and hope to see you again on your next visit to Cancun. Best Regards,
2 out of 5
by A traveler

Terrible experience

Posted Aug 23, 2017 on Expedia
Family room smelled like mildew, hotel staff including the manager was very rude, paid for premium service but I could never get reservations at the restaurant we just showed up everyday and it was always empty. At the pool the bartender had to write down every time we requested a drink which was very uncomfortable.
Comment from Hotel Management
Aug 25, 2017 by Paulina Arroyo, Hotel Management
Dear Guest: We wish to thank you for your comments on this website, we are very surprised to read that you received a discourteous treatment, we offer you an apology if that was your perception, our main objective is the satisfaction of our guests, in attention and quality in the service. We hope to welcome you again and erase the bad image you have of our hotel. Best Regards,
4 out of 5
Recommended
for Everyone
by A traveler from Baltimore, MD

A Definite Do Over Trip/Experience

Posted Aug 22, 2017 on Expedia
Pros: Beach view Various pools and restaurants Near luxury shops and bus
Cons: Get rid of the salespeople selling time share (THAT'S A MUST!)
Location: Luxury shopping Quick and easy access to bus to go in town Starbuck's nearby
The pics of the hotel and beach view don't do the place any justice. The scenic view was breath taking and I was able to relax and really enjoy myself at the Occidental Hotel, all inclusive. This was my first time in Cancun and staying at an all inclusive hotel so I really enjoyed the different pools, different restaurants and various activities at the resort. All the staff I encounter where pleasant and spoke great English and made it their plan for me to enjoy my stay. My only negative comment was - upon arrival it took a while for me to get to my room since I had a gentlemen that wanted to sell excursions and after a long flight and early morning you just want to settle in and get comfortable. Hopeful without being rude I was able to communicate that at the time and hopeful the hotel can stop that entire process and let the visitors decide to talk to those representatives.
Comment from Hotel Management
Aug 23, 2017 by Paulina Arroyo, Hotel Management
Dear Denise: We want to thank you for your kind comments on this website, thank you for highlighting the qualities that characterize us and hope to see you again on your next visit to Cancun. Best Regards,
5 out of 5
Recommended
for Everyone
by A traveler from london

Very nice hotel. In love with Mexico

Posted Aug 21, 2017 on Expedia
We really enjoy our experience. Very nice hotel and lovely food. Staff in general very nice and welcome, but we have to say thank you for the amazing cocktails done by Antonio Mex and to Jairo from la trattoria that was always very nice and welcome. Thank you occidental tucancun for a great stime.
Comment from Hotel Management
Aug 21, 2017 by Paulina Arroyo, Hotel Management
Dear Lisete: We would like to thank you for your kind comments on this website, we are happy to know that your stay with us was pleasant and we hope to welcome you again on your next visit to Cancun. A warm greeting from the team of Occidental Tucancun
3 out of 5
Recommended
for Everyone
by A traveler

Good for the price

Posted Aug 17, 2017 on Expedia
Pros: -Decent price -Nice location -Hotel staff were extremely helpful -Food was pretty good. I recommend the restaurants with reservations instead of the buffets. -Multiple bars Cons: -Watered down drinks -Rooms are pretty small -No ventilation (not even in the bathroom) -Stinky closet -You can hear everything from outside of the room
Comment from Hotel Management
Aug 18, 2017 by Paulina Arroyo, Hotel Management
Dear Guest: We want to thank you for your kind comments on this website, your feedback is very important to us, we will take all your comments very carefully, all in order to remain your preference. We hope to see you again on your next visit to Cancun. Best Regards,
3 out of 5
Recommended
for Everyone
by A traveler from Miami , Fl

Nice hotel. Nice staff.

Posted Aug 15, 2017 on Expedia
Pros: Their rooms , The staff .
Cons: please change their drinks. they can improve that.
Location: Ive been so nearby to the malls.
I expected more. I didn't like their drinks , and I didn't see too many activities to have so fun .
Comment from Hotel Management
Aug 15, 2017 by Paulina Arroyo, Hotel Management
Dear Liz: We regret not having been able to meet your expectations, your feedback is very important for us, be assured that your comments will be taken into account, all in order to remain your preference. We hope you give us the opportunity to receive it and erase that first bad impression. Yours sincerely,
3 out of 5
by A traveler from Michigan

Bad Choice

Posted Aug 13, 2017 on Expedia
Pros: Most of the individuals working their
Cons: Change management and put palapas or umbrellas on the beach for shade. The palm trees just do not work
Location: Across the street is the Kulkucan plaza and you can walk to the Isla plaza
If you are a beach lover like me, this hotel is a very bad choice. There is no shade on the deep wide beautiful beach overlooked by this hotel. The hotel provides plenty of lounge chairs on the beach, but no umbrellas or palapas to provide shade for a respite from the scorching sun. Hotel management refuses to put umbrellas or build palapas on the beach, but just planted another 24 palm trees that might provide some shade in twenty years. You have three choices while using this beach, fry, pay $20.00 U.S. per day to rent an umbrella, or buy your own umbrella. My wife and i decide to purchase a beach umbrella, which cost $25.00U.S. which we used for the 23 days we were at this hotel and then gave it to the lifeguard for his personal use. In one way it was like having a private beach as the wife and I saw an occasional hotel guest come to the beach grab a lounge chair and stay 30 minutes or less before returning to the pool area to avoid being burnt to death on the beach. Unfortunately the three pools at the hotel are like steam baths as the water gets so hot it is very uncomfortable, like taking a hot bath. My wife used the pools twice. The first time she got a fungus infection and the second time she got a very bad rash on her neck and chest. During our stay, the main pool was closed for the day on two different occasions to disinfect and completely clean.
Comment from Hotel Management
Aug 16, 2017 by Paulina Arroyo, Hotel Management
Dear Larry: We regret on this occasion not being able to meet your expectations, we have read all your comments with the area managers and be assured that we will take letters in the matter, all in order to remain your preference. We hope to see you again on your next visit to Cancun. Best Regards
2 out of 5
Recommended
for Everyone
by A traveler from El Paso

Bad experience with the time share sales people

Posted Aug 13, 2017 on Expedia
Pros: service it was great from waitress and waiters, restaurants and food were ok
Cons: sales strategy
Location: well located, beach is nice
I understand why they need to offer their time share program, but what I'm definitely against is pushy sales people that try to trick you into buying something you do not need! Probably it was our mistake attending in the first place, but since that day the weather was not nice to be outside, after the tropical storm that recently hit the area, we said to ourselves nothing better to do, and they were offering us a 30% discount vouchers for future vacations, so we went ahead with the invitation, but we encounter a very tactless female sales manager trying to push their product to the point that we felt mistreated and not respected! it was not a good experience! and the vouchers turned out to be 30 to 15% discount, they will get to decide what discount will give us! something is telling me we will get 15% if we are lucky... the other hotel staff was EXCELLENT, the waiters, waitresses, bartenders, kitchen, pool activities all are excellent dedicated employees trying to do their best to offer an excellent experience! it was a shame that all of that was dulled by the greedy sales group! it will be also good idea if administration put a little more control on them! installation in general are fair, exceptions: one of the two elevators was broken, and there is no shade cabanas in the beach, that will be a nice addition!
Comment from Hotel Management
Aug 15, 2017 by Paulina Arroyo, Hotel Management
Dear Miguel: We sincerely regret that your experience with us was not entirely pleasant, we have read your comments with the supervisor of the area to reinforce the standards with the sales staff, be assured that we will take letters in the whole matter in order to remain Of your preference. We hope you will give us the opportunity to welcome you again on your next visit to Cancun. Best Regards,
4 out of 5
Recommended
for Families
by A traveler from Toronto, ON

Posted Aug 11, 2017 on Expedia
Pros: Hotel staff were friendly and helpful
Cons: Food is likely on par with other 3.5-star resorts but could still be improved.
Overall, had a great time at Tucancun given that we were in Cancun to party. Worth pointing out some considerations for those more worried about the resort. The food was not great, even the a la carte restaurants. The beach water was nice, but a lot of weeds and very strong currents. Most of the rooms were very nice, but I was given a small suite with one bed despite asking for two doubles. The suite was also leaking a little (either from the A/C unit or rain), and the A/C unit didn't work very well. However, believe this to be exclusive to our room as our friends' rooms were great. Ultimately, would still recommend to friends and colleagues if booking at the right price.
Comment from Hotel Management
Aug 14, 2017 by Paulina Arroyo, Hotel Management
Dear Jesse: We want to thank you for your kind comments, your feedback is very important to us, rest assured that your comments will be taken into account, all in order to remain your preference. We hope to see you again on your next visit to Cancun, Best Regards,