Mexican vacation - minus the beach
Posted Aug 14, 2017 on Expedia
My disappointment with the hotel started upon check in. There was a big deal made of the 500- "resort credit" this hotel was giving. In actuality, it was just a brochure with % off at various places in and around hotel. Then came our room. Gentleman said "beautiful ocean view". My heart sank when I looked out the doors and saw our "beach" was no more than a place next to a boat harbor, roped off for a small swimming area. It was obviously man made. There were visible sandbags all around the beach moved daily to prevent wash away. Many guesst who rose in early am said they witnessed sand being brought in during early hours. I also saw our room directly in back of stage. I'm in my 60"s and my husband is 70. I asked bellhop of there would be much noise and he assured us only between 8 and 9 at night. We unpacked. It was now around 3 pm and obviously afternoon show starting. Ole!, Ole!. I requested a new room. After hearing none available, etc. we were given room 436 - to quote girls at the front desk "a room we usually don't like to give." Very small, and no bureau. Had to live our of our suitcases. Next day I requested a lamp. There were only 2 low lights in the small room. We were FINALLY given a decent size room, with light. For the stay, both food and beverages were mediocre at best.. We do not drink alcohol, but tried a variety of non alcoholic drinks . While staff polite, MANY did not speak a word of English. And ENOUGH with pushing time share!! .
Comment from Hotel Management
Aug 16, 2017 by General Management Assistant., Hotel Management
First of all thank you very much for your comment, letting us know your opinion about our hotel will help us improve our services and facilities. We will take note of all your comments to implement the appropriate measures.
We truly feel that your experience at our resort has not met your expectations. However, we thank you for pointing out to us those areas in which we must continue to improve. Those kinds of comments are what help us to stay ahead, presenting you with new proposals.
Our main objective and our reason for being are to get the highest satisfaction from our customers.
We hope to see you again at our hotel.