Top notch service and location!
Posted Aug 6, 2017 on Expedia
If you are unsure of where you want to stay in Cancun, and your debating over your top three choices, choose this one! The Hyatt Zilara is perfect. The location is ideal for tours and simple outings on foot. Even the trip to Tulum isn't bad only 45 mins without traffic. The resort itself is amazing too, very well maintained, staff is fantastic, balcony beach views are an incredible sight to wake up to each morning. Jr Suite with a very comfortable bed and a selection of pillow choices at check in make sure that you feel as close to you're own bed as possible during your stay. Plenty of Pool and beach area seating, covered bungalows go fast but still plenty of loungers to go around. Swim up bar, service is always quick and fun. Take care of these guys, they're out there all day hustling to make sure everyone has a drink, and is having a great time. Restaurant food here was surprisingly good, not great. We expected a little better tasting food, our favorite was Pelicanos. The patio sits right over the beach for a great view and a nice breeze all day and night. Their menu was consistently good and margaritas are excellent. They also have great shows and live entertainment every night in the main lobby.
The pictures online don't give this place the full effect it really has. If you book it, you will not be disappointed. We are already talking about going back for another stay here next year.
Comment from Hotel Management
Sep 23, 2017 by Samuel Villegas , Hotel Management
It was a great pleasure to welcome you to Hyatt Zilara Cancun during your past vacation and we very much appreciate you taking the time to share your review with us.
Thank you once again for your comments and we are very much looking forward to pampering you again during your next vacation.
Assistant to the General Manager