Lovely hotel close to it all
Posted Aug 19, 2017 on Expedia
Stayed here for our 2nd anniversary. The hotel staff was friendly enough and the hotel itself was clean and kept up for the most part. The second night we were there they brought us a bottle of champagne and a slice of tres leches cake for our anniversary. The cleaning staff is constantly polishing/cleaning something (handrails, doors/handles, floors), the pool bar and pool staff is amazing too-very courteous and while attentive they are not so in your face that you can't have a private conversation. The hotel is on a hill, so if you plan on walking to the local shops which are within walking distance (a block or so away), you will need to be careful going down the walk way as it is a little steep. So people in anything but rubber soled tennis shoes-you have been warned. The ferry to Isla Mujeres is just next to this hotel. A block south and you are at the heart of the casual dining, clubbing, some small casual shopping, and the flea market. If you head west another block pass the Isla Mujeres, you'll find more casual dining, a grocery store, a shopping plaza, Starbucks, Mexico outlet, currency exchange store, and other little shops. Granted the few things you're really not close to are the the public beach, family centered activities/parks, and more variety of fine dining, but this hotel has a private beach and two fine dining restaurants in it if you want to try them out. They require reservations.
Comment from Hotel Management
Aug 22, 2017 by Edgar Novelo, Hotel Management
Thank you for taking the time to post a review about your recent experience, it is wonderful to learn that you enjoyed our privileged location and felt very special and pampered for your 2nd anniversary! We are happy to learn that you had a memorable vacation, our highly trained staff will be proud of your recognition, I´ve shared your comments with our team, who I am certain will be encouraged by your remarks! We would love to pamper you and welcome you again in your next trip to Cancun!