Ratings based on 2,958 Guest Reviews

Hear it directly from our travelers
4.6 out of 5
94% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.7 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travelers
5 out of 5
Recommended
for Everyone
by A traveler from Pittsburgh, Pa

Sweet Hotel and wonderful Staff !

Posted Sep 19, 2017
Beautiful experience ! Great rooms,oceanfront balcony with a view ! The entire staff was kind, polite and good at their jobs. The pools are great. Food was perfect, as was the Tequila tasting ! We didn't need to leave grounds for meals. Housekeeping did a fantastic job too. We took a tour to see the Mayan ruins and the hotel sent an employee to see that we got on the bus (which was just steps away) ! I didn't see another resort that I would have preferred. We picked the best ! The only negative was some of the poolside lounges need to be replaced.
Comment from Hotel Management
Sep 22, 2017 by Edgar Novelo, Hotel Management
Thank you for sharing your experience. We are very delighted to learn that you had a wonderful stay with us from the suit to the top-notch service given by our personnel! We always appreciate feedback from our guests as it helps us in our endeavor to create a happy vacation haven for the whole family. We look forward to welcoming you back soon!
5 out of 5
Recommended
for Everyone
by A traveler from CA

On the beach and ocean view was great.

Posted Sep 2, 2017
Pros: Cleaness, layout, cool atmospjere.
Cons: Nothing
Location: Not much to do nearby. Not an issue for me. Came for beach, food and rest.
Very relaxing and the quality was excellent. The staff are excellent. Always willing to help. Very refreshing to be taken care of so well. Thanks.
Comment from Hotel Management
Sep 4, 2017 by Edgar Novelo, Hotel Management
Thank you taking the time to post. We are very glad to learn that you had a great time and enjoyed a relaxing time and felt pampered by our incredible personnel! We would love to welcome you again in the near future!
4 out of 5
Recommended
for Everyone
by A traveler from Florida

Lovely hotel close to it all

Posted Aug 19, 2017 on Expedia
Pros: Kept up and kept clean by friendly staff
Location: Location is at north end of the hotel strip a block north of some shopping plaza, casual dining, clubs, and flea market; also by ferry to Isla Mujeres
Stayed here for our 2nd anniversary. The hotel staff was friendly enough and the hotel itself was clean and kept up for the most part. The second night we were there they brought us a bottle of champagne and a slice of tres leches cake for our anniversary. The cleaning staff is constantly polishing/cleaning something (handrails, doors/handles, floors), the pool bar and pool staff is amazing too-very courteous and while attentive they are not so in your face that you can't have a private conversation. The hotel is on a hill, so if you plan on walking to the local shops which are within walking distance (a block or so away), you will need to be careful going down the walk way as it is a little steep. So people in anything but rubber soled tennis shoes-you have been warned. The ferry to Isla Mujeres is just next to this hotel. A block south and you are at the heart of the casual dining, clubbing, some small casual shopping, and the flea market. If you head west another block pass the Isla Mujeres, you'll find more casual dining, a grocery store, a shopping plaza, Starbucks, Mexico outlet, currency exchange store, and other little shops. Granted the few things you're really not close to are the the public beach, family centered activities/parks, and more variety of fine dining, but this hotel has a private beach and two fine dining restaurants in it if you want to try them out. They require reservations.
Comment from Hotel Management
Aug 22, 2017 by Edgar Novelo, Hotel Management
Thank you for taking the time to post a review about your recent experience, it is wonderful to learn that you enjoyed our privileged location and felt very special and pampered for your 2nd anniversary! We are happy to learn that you had a memorable vacation, our highly trained staff will be proud of your recognition, I´ve shared your comments with our team, who I am certain will be encouraged by your remarks! We would love to pamper you and welcome you again in your next trip to Cancun!
5 out of 5
Recommended
for Families
by A traveler

Fantastic pools and outstanding service

Posted Aug 18, 2017 on Expedia
Pros: Pools, swim up bar
Cons: Check in efficiency Give guests list of services included in resort fee
Location: Walking distance to shops and restaurants Selecto Chedraui- phenomenal supermarket Mexican gift outlet
Just returned from an outstanding 4 night stay with my 2 kids at the GFA-CB. Best thing about this hotel are the pools, which are immaculate & beautiful. My kids loved the swim up bar where Vicente was friendly and attentive to their requests. The beach was clean & offers jet skis, kayaking, & paddleboarding. We didn't use the kids' club. This is not an all inclusive resort but this did not detract from our experience at all. The food was of excellent quality & price. One kid's meal is free when an adult orders from the menu. If the kids order from the main menu, it's 50% off. There is a strict policy about not bringing outside food which is reinforced at check in. I wasn't approached about a time share meeting. The rooms were clean, spacious, & comfortable. We had an oceanview room with a balcony. Watching the ocean was so relaxing. The housekeeping staff provide service twice daily. The resort fee includes bottled water, internet (slow but functional), & water sports. Areas for improvement: check in was extremely slow. Sometimes I was given 2 simultaneous checks at the bar which was confusing; 1 was for the free kids meals. If I hadn't asked for clarification, I would've paid inadvertently for the free meals. Some reviewers mentioned the need for a renovation. Probably true but not a dealbreaker. They should give a list of services included; when we went to use the jet skis, we found out we were supposed to receive a coupon at check in.
Comment from Hotel Management
Aug 22, 2017 by Edgar Novelo, Hotel Management
Thank you for taking the time to post. It is great to learn that your entire experience was very pleasant and that the our resort staff made a fantastic impression on you, we are sure that you and your family had a great time and enjoyed our infinity pool and amazing swim-up bars, we will let Vicente know your recognition for his excellent service. On the other hand we would like to thank you for bringing this to our attention, we will take the correct measures to make the check-in experience faster and easier, we are working on that. We are looking forward to welcoming you again in the near future!
5 out of 5
Recommended
for Everyone
by A traveler from Fort Worth ,TX

Excellent location with private beach front.

Posted Aug 17, 2017 on Expedia
Grand Fiesta Americana is located in the heart of all sort of activities and markets. It is a magnificent and large resort hotel but we never feel crowded. Our room comes with exclusive watersports amenities. Breakfast and dinner buffet is wonderful and staffs are very friendly and on point. Don't hesitate or be afraid to ask for any accomodations that you may need. If you are taking a family vacation this is the spot you want to stay at. My wife and kids enjoy spending time in the endless swimming pool that has not one but three bikini bars right inside the pool making it super easy to order snack or drinks. The kiddies pool are great idea for folks travel with babies or younger kids. They even have swing and playground right by the pool area. Overall this place had exceed my family's expectations in all areas.Too bad our stay was only for for short three nights.
Comment from Hotel Management
Aug 22, 2017 by Edgar Novelo, Hotel Management
Thank you for taking the time to post. We are very happy to learn that we were able to fulfill your family expectations! I will share your comments with our team, who I am certain will be encouraged by your remarks! We are looking forward to welcoming you again in the near future!
5 out of 5
by Motokazu

Posted Aug 17, 2017 on Hotels
Comment from Hotel Management
Aug 19, 2017
Thank you for sharing! We hope to see you back!
5 out of 5
Recommended
for Everyone
by A traveler from Texas

Posted Aug 17, 2017 on Expedia
Enjoyable. Excellent place to stay. Close to shopping centers, restaurants..
Comment from Hotel Management
Aug 17, 2017 by Edgar Novelo, Hotel Management
Thank you for taking the time to post. We are delighted to read that your stay with us was enjoyable and an excellent option due to our privileged location that happens to be one of the best! We would love to pamper you again in the near future!
5 out of 5
Recommended
for Everyone
by A traveler from los angekes

Perfect!

Posted Aug 16, 2017 on Expedia
We had the best time staying at this centrally located hotel! So beautiful and perfect!!
Comment from Hotel Management
Aug 17, 2017 by Edgar Novelo, Hotel Management
Thank you for taking the time to post. We are very happy to learn that this was the best time staying with us! We would love to welcome you again in the near future!
5 out of 5
Recommended
for Everyone
by A traveler from New Jersey

wonderful employees, so friendly, great food,

Posted Aug 15, 2017 on Expedia
Pros: everything
Location: near ferry to playa mujeres , supermarket, starbucks and great restaurants all within walking distance
From the moment we set foot in the hotel we knew we had made the right decision grounds were impeccable yet inviting. the beach ACCESS IS GREAT WITH NICE CHAIRS WHETER ON THE BEACH OR UNDER UMBRELLAS, GREAT POOLS, room was spacious clean and perfect, we had an ocean view room pay the extra money it is worth it! we loved it! Staff was amazing and so hard working! Spa is also amazing! gym was amazing!
Comment from Hotel Management
Aug 15, 2017 by Edgar Novelo, Hotel Management
Thank you for taking the time to post such a great comment! We are very happy to learn that everything during your stay was amazing!!! From our incredible lobby to our lagoon-like pools!!! I will share your comment with our team, who I am certain will be encouraged by your remarks! We are looking forward to welcoming you again in the near future!!!
4 out of 5
Recommended
for Everyone
by A traveler from dallas,tx

Nice location and beach area.

Posted Aug 15, 2017 on Expedia
Pros: I like the amenities and location.
Cons: i think the personnel should be attentive with the costumers at all times. During high season the quality declines.
Location: Everything is at walking distance from this hotel. It's the perfect location.
We love this place but wish they could remove the resort fee. It makes no sense to include this extra charge.
Comment from Hotel Management
Aug 17, 2017 by Edgar Novelo, Hotel Management
Thank you for taking the time to post. We are very glad to learn that you enjoyed our privileged location and awesome amenities! We are really sorry to hear that we weren´t able to communicate the benefits of the resort fee such as bottled water, non-motorized water toys, beach amenities and so much more, which objective is to enhance our guests experience. We look forward to hosting you in the near future!