Spectacular view of the ocean
Posted Jul 24, 2017
The hotel was very nice, view was spectacular. We were there for my daughters wedding and they did a great job organizing the wedding. It was beautiful and the staff was awesome. The wedding planner did a great job and we thank her for her hard work and the work of the other staff involved with the experience.
We were a group of 24 people and overall they tried to accomodate our needs. The food at the specialty resturants, (because we were such a large group), was limited to two entries and required a lot of pleading to be sat close to each other. I found the food bland or overcooked at these specialty resturants. I did get a bit irritated with the resturant staff constantly at the tables removing your plates the instant you took a bite. (I realize they may be instructed to do so, however this is not a way to enjoy your meal). Someone needs to monitor the buffet areas closer in regards to children, I saw some horrible examples of children taking food, sampling and then returning to the buffet. It nearly made me sick! (I realize this is hard to monitor and should be the responsibility of the parents and it does happen in the states too).
The housekeeping staff did a good job overall, however, they did miss one day cleaning, (of course this was the day of my daughters wedding when a large group of us needed the room). Overall all though as far as the room was concerned super job!
I give the hotel a score of 8 out of 10.
Comment from Hotel Management
Jul 28, 2017 by General Manager, Hotel Management
Dear Amy: On behalf of Crown Paradise Club Cancun, we would like to apologize for any inconveniences you may have experienced,concerning about the buffete, be assured I will share with the propers areas to work in this situation and never happened again.
You may rest assured that we take all of our guest comments with the most importance and based on such, I would like to follow up in this matter, our goal is to always provide the best service .
Achieve or go beyond our guests expectations are our principal goal.
We hope to have the opportunity to be at your service once again and fulfill your expectations.
Look forward to see you soon again!