"We were seeing a show at the House of Blues which was within easy walking distance of the hotel. We were pleasantly surprised to get a room upgrade up ... " More
Heart of Cleveland
At this Downtown Cleveland hotel, you'll be well placed to visit Solar Eclipse April 8th 2024 and Rocket Mortgage FieldHouse, both within a 5-minute walk. Also, Progressive Field is within half a mile (1 km) and Cleveland Browns Stadium is within 2 miles (3 km).
Free breakfast
This hotel features a gym and a bar/lounge. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and valet parking. Enjoy the free on-the-go breakfast each morning.
Mar 27, 2024 by Customer Service
Lynne, it's great to see your perfect score for Residence Inn Cleveland Downtown. We appreciate your support and hope to welcome you back in the near future.
Jan 13, 2024 by Customer Service
Jamie, thank you for your rating of Residence Inn Cleveland Downtown. It's heartening to know that you had a satisfactory stay with us. We continue to strive for excellence and we are eager to welcome you back soon, ensuring an even more delightful experience.
Dec 31, 2023 by Customer Service
Chris, it's disheartening to hear that your recent stay fell short of expectations. Your feedback regarding delays during check-in and cleanliness issues in your room are both important to us. Expectations for cleanliness and promptness should never be compromised. If you decide to give us a second chance, we ensure we'll do our best to offer you the experience you deserve.
Sep 26, 2023 by Customer Service
Kimberly, thank you for choosing the Residence Inn Cleveland Downtown. We are glad to know how conveniently located you found our hotel and that you enjoyed the room upgrade. We appreciate your feedback on the aesthetics, as we are always aiming to create a comfortable and enjoyable environment for our guests. Our team members are working diligently towards improvements. Your satisfaction is our top priority, and we hope to have the chance to impress you during your next visit.
Sep 9, 2023 by Customer Service
Maria, thank you for your feedback. We realize that clarity in parking options is of utmost importance. In the future, we will strive to make sure all guests are aware of all available options. We regret any confusion you may have experienced regarding this. We hope you'll give us another chance to prove our commitment to excellent guest experiences.
Jul 26, 2023 by Customer Service
We appreciate the feedback, Edward.It's disheartening that we couldn't exceed your expectations and offer you the most positive experience possible. We care deeply about the satisfaction of our guests so we do hope you give us another opportunity to improve your opinion of us.
May 30, 2023 by Customer Service
Thanks for the wonderful review, Keith!It's fantastic you had such a lovely experience at Residence Inn Cleveland Downtown. We're thrilled you enjoyed our prime location and proximity to so many of the city's best attractions.We're looking forward to sharing another amazing experience with you soon!
May 14, 2023 by Customer Service
We appreciate the feedback, Carla.We're disappointed that your stay with us was less than ideal. It's unfortunate you've noticed a decline in the quality of our accommodations. We care about the comfort of our guests so we'll address your concerns with our team moving forward.We hope for the opportunity to host you again soon for a more positive experience.
Dec 28, 2022 by Customer Service
Thanks for the fantastic review, Mike!We're happy you enjoyed your time with us so much at Residence Inn Cleveland Downtown! We care deeply about the happiness and satisfaction of our guests so it's excellent you appreciated our prime location. We love seeing our guests take advantage of our proximity to so many wonderful attractions.We look forward to hosting you again soon!
There's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. A computer station is on site and WiFi is free in public spaces. Business amenities include a 24-hour business center and 5 meeting rooms. Event space at this hotel measures 3401 square feet (316 square meters) and includes conference space. A fitness center, a vending machine, and coffee/tea in a common area are also featured at the business-friendly Residence Inn By Marriott Cleveland Downtown. For a fee, parking is available. This 3-star Cleveland hotel is smoke free.
Available in all rooms: Free WiFi , Free wired internet
Available in some public areas: Free WiFi , Internet access - wireless
Valet parking (surcharge)
Residence Inn By Marriott Cleveland Downtown offers 175 accommodations with safes and coffee/tea makers. Accommodations have separate sitting areas and are furnished with double sofa beds. Beds feature pillowtop mattresses. Flat-screen televisions come with premium cable channels. Accommodations at this 3-star hotel have kitchens with refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include complimentary weekday newspapers and irons/ironing boards. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.
Guests are served free on-the-go breakfast daily from 7:00 AM to 10:00 AM.
Recreational amenities at the hotel include a fitness center.
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, and debit cards. Cash is not accepted.
For guests' safety, the property includes a smoke detector in each accommodation. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.