Skip to main content
Beginning of main content
4.5 out of 5

"Pool staff especially bar tender had an “air” about him " More

By a verified traveler on Sun 23 May 2021

Enter dates to see availability

Hotel Description

Family-friendly 5-star hotel near The Amp Ballantyne

Ballantyne stay

With a stay at this Ballantyne hotel, you'll be within half a mile (1 km) of The Amp Ballantyne and 9 miles (15 km) of SouthPark Mall. Carowinds Theme Park is within 12 miles (20 km) and Discovery Place is within 16 miles (25 km).

Luxury amenities

A full-service spa, 2 indoor pools, and A 24-hour gym are all featured at this luxury hotel. Families will appreciate the playground and complimentary bicycles. Unwind with a drink at one of the 3 bars/lounges and enjoy free perks like valet parking and an area shuttle.

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max
$246* Per night/room Mar 31 - Apr 1

Grand Room, 1 King Bed, Balcony, Park View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Room, 2 Queen Beds, Balcony

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Junior Suite, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Deluxe Room, 1 King Bed, Balcony

Bed Count 1 King Bed Maximum Occupancy 2 Max

The Ballantyne, A Luxury Collection Hotel, Charlotte ratings based on 21 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for The Ballantyne, A Luxury Collection Hotel, Charlotte

Everyone (14) Couples (1) Family (1)
5 out of 5

Posted by on Feb 4, 2024

Was this review helpful to you?
Comment from Hotel Management

Mar 22, 2024 by Hotel Manager

Dear Bryan, Thank you for your outstanding rating. We are glad that we could exceed all of your expectations and that you loved your visit to our hotel. Thank you again for being our guest; we look forward to many more visits to The Ballantyne, A Luxury Collection Hotel, Charlotte.Alan GrantHotel Manager

5 out of 5

Posted by on Nov 12, 2023

Was this review helpful to you?
Comment from Hotel Management

Dec 6, 2023 by Hotel Manager

Dear Deborah, Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at The Ballantyne, A Luxury Collection Hotel, Charlotte, and we look forward to welcoming you back soon.Alan GrantHotel Manager

5 out of 5

Posted by on Sep 29, 2023

Was this review helpful to you?
Comment from Hotel Management

Oct 19, 2023 by Hotel Manager

Dear Jeffrey, We are happy you chose The Ballantyne, A Luxury Collection Hotel, Charlotte, for your recent visit to Charlotte. It was our pleasure having you as our guest, and we hope you will consider us again the next time your travel brings you to our area.Alan GrantHotel Manager

4 out of 5

Posted by , from San Francisco on Jul 17, 2022

Was this review helpful to you?
Comment from Hotel Management

Nov 20, 2022 by Director of Rooms

Dear Montserrat, All of us at The Ballantyne, A Luxury Collection Hotel, Charlotte, appreciate your kind rating. We are glad you had an enjoyable experience and would love to see you again soon.George Beattie,Director of Rooms

5 out of 5
Pool staff especially bar tender had an “air” about him

Posted by on May 23, 2021

Was this review helpful to you?
Comment from Hotel Management

May 24, 2021 by Director Of Rooms

Dear Guest, Thank you for staying at The Ballantyne, A Luxury Collection Hotel, Charlotte, and for writing about your wonderful experience. The needs of our guests are indeed our top priority, and we are glad this is apparent in the quality of service you received. I will surely share your compliments with the associate you mentioned for a job well done. It was a pleasure hosting you and we hope to do so again the next time you are in the area. Luciano Bengardino Director Of Rooms

5 out of 5
Room Service was excellent along with how comfy the bed was to sleep in each night.

Posted by on Mar 21, 2021

Was this review helpful to you?
Comment from Hotel Management

Mar 21, 2021 by Director Of Rooms

Dear Guest, thank you for your lovely review of The Ballantyne, A Luxury Collection Hotel, Charlotte. It is delightful to read you were impressed with our thoughtful room service and that you rested well on our comfortable bed. It was a pleasure having you, and we hope to be your first choice every time you visit Charlotte. Luciano Bengardino, Director Of Rooms

5 out of 5
Excellent staff and room! Would have liked to have a mini fridge for our use but there was only the one with the mini bar items that we could not use. Otherwise an excellent stay and very much enjoyed our experience! Huge tv in the room! Very clean! Everyone on staff was very polite and accommodating.

Posted by , from Denver, NC on Aug 30, 2020

Was this review helpful to you?
Comment from Hotel Management

Aug 31, 2020 by Hotel Manager

Dear Grimald, thank you for choosing us and for taking the time to post a review. We are delighted to have exceeded your expectations! Situated in the heartland of North Carolina, our vibrant location in the idyllic community of Ballantyne offers a sophisticated mix of shopping, dining, entertainment, and nightlife. It was our pleasure accommodating you, and we hope you will make The Ballantyne, A Luxury Collection Hotel, Charlotte your home away from home whenever your travels bring you to the area. Schuyler Clark, Hotel Manager

5 out of 5

Posted by on Feb 29, 2020

Was this review helpful to you?
Comment from Hotel Management

Mar 2, 2020 by The Ballantyne

Thank you for your great rating! We hope you have another chance to stay with us soon!

5 out of 5

Posted by on Jan 13, 2020

Was this review helpful to you?
Comment from Hotel Management

Jan 17, 2020 by The Ballantyne

Thank you! We hope you have a chance to stay with us again soon!

4 out of 5

Posted by on Sep 2, 2019

Was this review helpful to you?
Comment from Hotel Management

Sep 3, 2019 by The Ballantyne

Thank you for the review! We hope you have another chance to stay with us in the future!

About the The Ballantyne, A Luxury Collection Hotel, Charlotte

Location 10000 Ballantyne Commons Pkwy, Charlotte, NC 28277

Property Features

As a guest of The Ballantyne, A Luxury Collection Hotel, Charlotte, you'll find a full-service spa, 2 indoor swimming pools, a 24-hour health club, and a spa tub. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a poolside bar. A computer station is on site and WiFi is free in public spaces. Business amenities include a 24-hour business center, 29 meeting rooms, and coworking spaces. Event space at this hotel measures 6230 square feet (579 square meters) and includes a conference center. A seasonal outdoor pool, a sauna, and a terrace are also featured at the luxury The Ballantyne, A Luxury Collection Hotel, Charlotte. A free area shuttle within 1 miles is available. Self parking and valet parking are free. This 5-star Charlotte hotel is smoke free.

  • 244 guestrooms or units
  • 7 levels
  • 3 buildings
  • 3 bars or lounges
  • Meeting rooms
  • 6230 sq ft of conference space
  • 579 sq m of conference space
  • Built in 2001
  • Deli
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Convenience store
  • Terrace
  • Garden
  • Outdoor picnic space
  • Beauty salon
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar by the pool
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 2
  • Free WiFi
  • Free area shuttle
  • Grocery/convenience store
  • Snack bar/deli
  • Playground on site
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking , Free RV, bus, truck parking

Transport

  • Property shuttles: Free area shuttle within 1 miles
  • Parking: Free valet parking, self parking, and RV/bus/truck parking

Room Amenities

The Ballantyne, A Luxury Collection Hotel, Charlotte offers 244 accommodations with minibars and laptop-compatible safes. Pillowtop beds feature Frette Italian sheets and premium bedding. 55-inch LED televisions come with premium cable channels and pay movies. Bathrooms include separate bathtubs and showers with deep soaking bathtubs, bathrobes, slippers, and designer toiletries. This Charlotte hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include offices and desks, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and complimentary weekday newspapers. A nightly turndown service is provided and housekeeping is offered daily.

  • Pillowtop beds
  • Deep soaking tub
  • Minibar
  • In-room dining (24 hours)
  • HD television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Frette Italian linens
  • Separate shower and tub
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Nightly turndown service
  • Weekday newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Connecting rooms available
  • Wardrobe or closet
  • Desk chair

Food & Drink

For a fee, guests can enjoy continental breakfast on weekdays from 6:30 AM to 11:00 AM and on weekends from 7:00 AM to 1:00 PM.

Gallery Restaurant - Overlooking the golf course and garden, this restaurant specializes in American cuisine and serves breakfast and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available. Reservations are required.

The Ryal - Overlooking the golf course and garden, this lobby lounge specializes in American cuisine and serves light fare only. Guests can enjoy alfresco dining (weather permitting). A children's menu is available. Open daily.

Outdoor Pool Bar - Onsite bar. Open select days.

Late night fare is available from 24-hour room service.

Nearby Activities

A 24-hour health club and complimentary bicycles are featured at the hotel. 2 indoor swimming pools are on site along with a seasonal outdoor pool. Other recreational amenities include a spa tub, a sauna, and a 24-hour fitness center.

Children under 13 years old are not allowed in the swimming pool, health club, fitness facility, or spa tub without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Free bicycles on site
  • Water skiing nearby
  • Rock climbing nearby
  • Motor boating nearby
  • Mountain biking nearby
  • Fishing nearby
  • Health or beauty spa nearby
  • Ziplining nearby
  • Playground on site
  • Rafting nearby
  • Boat tours nearby
  • Hiking/biking trails nearby
  • Kayaking nearby

Spa Services

The onsite spa has 18 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including reflexology. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

  • Number of treatment rooms 18
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Sauna in spa
  • Prenatal massage
  • Spa tub in spa
  • Steam room in spa
  • Minimum age to access spa is 16
  • Reflexology
  • Sports massage
  • Detoxification wrap
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Handrails in stairways
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • Assistive listening devices in meeting rooms
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 3 PM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 35.00 per stay.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and debit cards; cash is not accepted

Cashless transactions are available

Safety features at this property include a smoke detector and window guards

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, and debit cards. Cash is not accepted. For guests' safety, the property includes a smoke detector and window guards in each accommodation. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

  • Car required
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Staffed front desk
  • LGBTQ friendly
  • Smoke detector
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Property does not offer onsite COVID-19 testing
  • Property does not require health documentation at check-in
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is available
  • Reservation is not required for facilities onsite
  • Property is cleaned with disinfectant
  • Property follows sanitization practices of Ecolab (3rd party expert - Global)
  • Staff does not wear personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Food service has been amended for enhanced safety
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Children stay free - maximum age 18
  • Social distancing measures are not in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Children stay free
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Number of children who can stay free - 2
  • Debit cards
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately USD 14–40 for adults, and USD 6–15 for children
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 35.00 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Ballantyne Luxury Collection
  • Ballantyne Luxury Collection Charlotte
  • Ballantyne Luxury Collection Hotel
  • Ballantyne Luxury Collection Hotel Charlotte
  • The Ballantyne Hotel Charlotte
  • Ballantine Resort Charlotte
  • Ballantyne Hotel Charlotte
  • The Ballantyne A Luxury Collection Hotel
  • The Ballantyne a Luxury Collection Hotel Charlotte
  • The Ballantyne A Luxury Collection Hotel Charlotte
  • The Ballantyne, A Luxury Collection Hotel, Charlotte Hotel
  • The Ballantyne, A Luxury Collection Hotel, Charlotte Charlotte

You should know

  • The seasonal pool will open in April and close in October.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
url importing http://www.travelocity.com/Charlotte-Hotels-The-Ballantyne,-A-Luxury-Collection-Hotel,-Charlotte.h798446-p2.Hotel-Reviews?rm1=a2&
There was an error importing /Charlotte-Hotels-The-Ballantyne,-A-Luxury-Collection-Hotel,-Charlotte.h798446-p2.Hotel-Reviews?rm1=a2&, error: javax.servlet.jsp.JspTagException: 301 http://www.travelocity.com/Charlotte-Hotels-The-Ballantyne,-A-Luxury-Collection-Hotel,-Charlotte.h798446-p2.Hotel-Reviews?rm1=a2&

Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.