You Get What You Pay For
Posted May 28, 2016 on Expedia
We selected the Waikoloa Beach Marriott Resort & Spa to celebrate our 10th wedding anniversary on the Big Island of Hawaii. If we had to do it all over again, we would have spent the extra money and stayed at the Fairmont Orchid instead. The Marriott is a great location with two shopping malls (Kings Shops and Queens' Marketplace) within walking distance. The beach (Anaeho omalu) access is wonderful and the entire facility is only about 30 minutes away from downtown Kona. As for the entire staff at the Marriott, they were pleasant. Unfortunately, that’s where the positives end. The hotel is comprised of the main building (i.e., reception area, restaurant, lobby, gift shop, etc.) and two separate buildings for the hotel accommodations (i.e., left and right wings). When we arrived, we were told the left wing was entirely shut down for construction (THIS WAS NEVER MENTIONED WHEN WE BOOKED THROUGH EXPEDIA), which limited room availability. Marriott has decided to convert the left wing into timeshare accommodations. Sadly, the left wing is where the guest laundry services were located. Therefore, my wife and I had to drive to a laundromat in Kona (28 miles away) on a few occasions during our 10-day stay to do wash our clothes. Secondly, you had to deal with the noisy construction whenever you walked through the main building, or used the restaurant. Overall, our room was average, but in serious need of remodeling as with the entire property (i.e., Not four star quality!).