Ratings based on 1,826 Guest Reviews

Hear it directly from our travelers
4.3 out of 5
92% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.3 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travelers
3 out of 5
by A traveler from Washington State

Not what we expect from a Marriott.

Posted Dec 9, 2015
Pros: Proximity to Queens and King's Markets. Proximity to, and availability, of Ocean Sports recreations. Variety of pools/depths for kids. Friendly staff.
Cons: Comfort of flooring, size of beds, clarity of "adult" ages and prices of breakfast. What "breakfast included" really means. A microwave in the room.
Location: Hapuna Beach. Queen's and King's Market. Ocean Sports recreation. Everything else is a 45+ minute drive. Refuge City and Painted Church, 45 minutes.
The amenities were not bad. The beach and Ocean Sport that are with the resort are nice. The luau was fun but pretty pricey and our daughter fell asleep after dinner so it was a pricey dinner for her. The "breakfast included" doesn't tell you that it's two breakfasts per room that are included. Our reservation stated that there were two adults and two children in the room and that breakfast was included (which I paid extra for), so I was quite surprised to get a bill on the first day. The second day they realized that our daughter was only 5 and shouldn't have been charged for on day one, so the bill for day two was smaller. Day 3 they tried to charge us for everybody and I had to send the bill back explaining that we had the breakfast included and our daughter is 5, they decided that our son is an adult (he's 14, but he'd been charged as a kid the two prior days) and then we were charged for him as an adult on the fourth day as well. So yes, a different bill every day when we expected the breakfast to be included. And the breakfast buffet is very nice but not nice enough for the price that is charged. The pool slide was closed for all but one day of our visit. The room floors are very very hard. I'm sure it's to make it easier to clean with sand and what not but it's basically indoor/outdoor carpeting on concrete, very uncomfortable to walk on. I guess we're used to rooms being either 1 King bed or 2 Queens, but this hotel is 2 "double" beds, which are full size.
2 out of 5
by A traveler

Disappointing

Posted Nov 29, 2015
Pros: Unfortunately, not much. However, we did utilize and like the beach yoga class (not free, but part of the resort fee charged).
Cons: Overall upgrade of the hotel and cleanliness
The rooms are more utilitarian than tropical paradise. The first room we were assigned was a "pool view", the way the room was situated, we had a better view of the lobby/restaurant roof and the tower across from us. The walls and ceilings had cobwebs and dirt engrained in the wallpaper. As mentioned, our room was situated over the restaurant, which ended up being noisy at 6am, which wasn't even the problem having lived in Manhattan for a few years. The final nail for that room after two nights, was a smoker who thought it was acceptable to smoke on his balcony at all hours. We had only two alternatives - either wait around and call security to try and catch the smoker or move to a different room. We moved one floor higher in a different tower and with a view that actually included the pool. The room was identical to the first, only, if possible, dirtier. We found a half-eaten brownie under the chair and the rug was stained in several spots, lastly the room came with coffee and a refrigerator along with small white and black bugs for us to kill daily.
4 out of 5
Recommended
for Everyone
by A traveler from tokyo

自分で動きたい人にちょうどいいホテル

Posted Nov 8, 2015 on Expedia
洋服、飲み物、食べ物、お土産、レンタルシュノーケル、なんでも手に入るショッピングモールがすぐ近くにあり、 ホテルにもコーヒーショップやコンビニ的なショップがありますので、とにかく好きに行動できます。 最高なのは初日朝に無料の朝ごはんとともにレクチャーを受ける「アイランドオリエンテーション」。地元に精通したコンシェルジェがたっぷりとハワイ島情報を教えてくれます。(ただしこれは、ネイティヴ英語が聞き取れないとだめです。) ホテルは夕陽が最高のロケーションで、夕陽を見ながらロビーでうっとりできます。 空港からは20分くらい。ハワイ島はレンタカー無しでは楽しめないので、レンタカーを借りて、穴場のビーチや絶景を堪能してください!
4 out of 5
Recommended
for Couples
by A traveler

This traveler left a rating score only Posted Nov 3, 2015 on Hotels
1 out of 5
Recommended
for Everyone
by A traveler from 日本

大人のリゾートホテル

Posted Nov 1, 2015 on Expedia
Pros: 24時間入れるプールと、プール内にあるジャグジー、食事やアルコールをプールサイドまで配達してくれるプールサイドレストラン&バー、24時間のホテル内パトロール体制、リノベーションしたのか部屋設備共に新しい等々、気に入った点は多すぎて書き切れません。
Cons: 私は思いつきません。
Location: ハワイ島の高級リゾート地ワイコロアのオーシャンフロントにあり、プールの先が海で隣接。目の前徒歩1分にキングスという高級ショップ、徒歩5分にクイーンズという比較的大衆向けの大きなショップがあり、買い物は不自由しない。特にホテル持込みの飲食はクイーンズ内のアイランドグルメ7時~営業で何でも揃う。
人で ごった返す多くのハワイ地域の高級リゾートホテルの中では珍しく、ゆったりのんびり過ごせる大人のホテルです。 スタッフも過度に干渉せず、遠くから見守る姿勢が徹底しているようで、それでいて要求にはほぼ完ぺきに対応してくれました。 日系二世の年配の女性が担当する、朝~夕方営業の日本語専門デスクがあり、他にも完璧な日本語を話すスタッフが2、3人居ました。 滞在者もかなり洗練された人々のようでした。
2 out of 5
Recommended
for Everyone
by A traveler from Menasha, WI

Overpriced hotel that needs updates

Posted Oct 31, 2015 on Expedia
Pros: Comfortable bed
Cons: See comments
Location: Convenient shopping village nearby
The resort fees and room prices would indicate a first class hotel but I did not experience that. The bathroom was extremely small. The fridge didn't work and when it was replaced it was left out of its cubby. The air conditioning was extremely poor and we were told that it was due to hurricane Olaf. I would not stay there again.
5 out of 5
Recommended
for Everyone
by A traveler from Hilo

Comfortable and Convenient

Posted Oct 31, 2015 on Expedia
Pros: Close to the Philharmonic and restaurants.
Location: Macaroni Grill, Roy's, Ippy's
My wife and I stay in Waikoloa at least once a year so that she can play with the Kamuela Philharmonic. The Marriott in Waikoloa is very close to where the philharmonic will play and it's close to the restaurants we love as well. The Kamehameha wing has parking very close by which makes it even more convenient. Great place!
5 out of 5
Recommended
for Everyone
by A traveler

Great hotel

Posted Oct 28, 2015 on Expedia
Everything was wonderful about this hotel. The only complaint was that our room didn't get cleaned the day before we left. The staff was extremely nice. The food was amazing, expensive, but amazing.
5 out of 5
Recommended
for Couples
by brandy from Redwood city ca

Amazing Stay

Posted Oct 27, 2015 on Hotels
This hotel was amazing! Staff was super friendly. The location was perfect for a quiet romantic getaway. Did not want to leave. We plan to stay here the next time we're in town
5 out of 5
Recommended
for Couples
by Adam from LONDON

A PERFECT RELAXING GETAWAY

Posted Oct 27, 2015 on Hotels
WE COULDN'T GET FREE WIFI IN OUR ROOM, ONLY IN THE COMMUNAL AREAS BUT THAT WAS OK, OTHER THAN THAT EVERYTHING WAS PERFECT