Disappointing repeat experience
Posted Aug 14, 2015
We came back a second year in a row because our children insisted, but had the same experience which I now don't think was a coincidence. Last year we were given the most shabby room I have ever seen in a hotel, much less a Hilton. Torn carpet, torn bedding, missing tiles in the bathroom and the smell of damp and mold that was awful. We got moved to a small, but better room. When management sent one of those "hope everything is great" emails, I wrote back and told them what happened and was it because we didn't book through them directly, but through Travelocity? He claimed it was not, and said that those rooms "should never have been sold" and he was sorry. That was the total of recourse through management! This year on check in, I asked if we had a quiet decent room and explained what happened last year and the woman immediately changed her attitude and told me that our room was fine, but that "when you book through third party vendors" you have limited choices and then tried selling me a nicer room! The room seemed fine......until about 5 pm when literally hundreds of screeching birds started congregating outside. When I called I was told that yes they are very loud and start very early in the morning and a lot of people complain and ask to be moved. So we moved rooms. I have no doubt that when you don't book with Hilton they give you the worst selection. Won't be going back.