Beautiful grounds but the pools are ice cold
Posted Feb 25, 2016 on Expedia
We had high expectations of this hotel, given the photos we had seen. The grounds were beautiful, the dolphin quest experience was fantastic, the lagoon was excellent, and our hotel room was very large compared to other hotels. We chose this hotel because our kids love to swim and the pools looked excellent. We were incredibly disappointed when we found out the water is ice cold. It is miserably cold- too cold for most adults and even the kids were whining. If you like to swim in empty pools, this is the place to visit- very few people actually went in. Because swimming is a focus of our vacations, we will not be returning. But I will say the lagoon is an excellent opportunity to learn paddle boarding and provides some nice, easy snorkeling. (Even the ocean water is warmer than the pools!) Please be advised: if you show your hotel key to the on-site equipment rental kiosk you can get 20% off kayaks, paddle boards, etc. We were never told this when we checked in and didn't find out until the end of our trip.