Great Hotel and Resort, but Needs Renovation
Posted May 23, 2016 on Expedia
Absolutely beautiful resort. The pools, the gardens, the exterior was great. First and foremost, the pools (plural) were great. People pretty much self-segregated into adults, those with teenagers, and those with little kids. Plenty of room, no crowding. If you want a deep pool, they did not have one, but that was fine for all of us who just wanted to play. Waterfalls, slides, hot tubs, etc.
You are on the ocean, so the views were fabulous. The gardening was extraordinary. If you are into plants, this is the best landscaping I have seen at a resort.
The food was way to expensive, but this is Hawaii and a resort so what else would you expect. The food itself was good, and for the most part a very relaxed environment. We did not go to the luau here, but heard it was wonderful.
Now the downside. Two of the buildings with guest rooms have been renovated. We did not see them. They tried to up-sell us into taking a room in one of those buildings. We were put into the "Ocean Tower". You can tell that these rooms were top of the line in the 1990's. The problem is that it is 2016. These rooms have a lot of wear and tear on them. The hallways are worse. To get to our room we used exterior walkways. But the hallway for non-oceanfront rooms was dreary, wall paper peeling, and just plain ugly.
Once last complaint. We could not get a room with two queen beds (instead of two double beds) without paying $60 more per night. That seemed odd to me.