Ratings based on 1,715 Guest Reviews

Hear it directly from our travelers
4.2 out of 5
93% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.0 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travelers
4 out of 5
Recommended
for Everyone
by A traveler

Kona Vaca

Posted Jan 7, 2016
Pros: Staff, location clean
Cons: Warnings of possible incidents while swimming at the facility beach
Location: Great restaurants. Shops
Good hotel. Staff and hotel condition very good; great location in Kona. The only problem I have was at the little beach the facility has. There is not warning of possible accident stepping on a sea urchin while sweamming at the facility beach. I stepped on one, leaving six punctures on my right foot. It was very painful experience, and almost ruined my vacation. The hotel should have recommendations of wearing shoes while swimming. They have a variety of water sports on shallow water. Thankfully, I decided not to go to the ER and suck up the pain with vinegar and !!urine!! Recommended by some locals. Still have the spines inside my skin, and waiting for them to come out.
Comment from Hotel Management
Jan 15, 2016 by Denise Kauhi, Hotel Management
Thank you for sharing comments about the recent stay at our hotel. I am sorry to read that you received an injury to your foot from a sea urchin. Normally, there aren't many in the area. As a precaution, many visitors will wear protective footwear when walking on the rocks or in the water, especially in unfamiliar areas. I'm sorry you had to have that experience. I hope the situation has gotten better for you.
5 out of 5
Recommended
for Everyone
by A traveler

Wonderful, Helpful Staff.

Posted Nov 13, 2015 on Expedia
From the time that we checked in, the staff made us feel that they wanted this to be one of the best vacations ever. We booked a ocean view room. We asked for a room on one of the top floors. They made sure that that is what we got. The housekeeping staff were friendly and very helpful with extra beach towels, shampoo, etc. The management asked us whether we were happy and we let them know that we were. The only issue was not being able to use the chairs on the beach on a Friday night because a wedding reception. The Manager gave us free parking for the inconvenience. All in all, the great service at an excellent price left us with excellent memories. Also, the location near good restaurants and good snorkeling is a bonus! I would recommend this hotel to anyone.
Comment from Hotel Management
Dec 23, 2015 by Denise Kauhi, Hotel Management
Thank you so much for sharing your vacation memories with all of us. We are so happy to know that your stay with us was so delightful. We certainly do hope that you will return soon for another dose of the famous aloha spirit. Mahalo!
5 out of 5
Recommended
for Everyone
by A traveler

Posted Nov 10, 2015 on Expedia
Very relaxing atmosphere. I'm ready to book another stay.
Comment from Hotel Management
Dec 29, 2015 by Denise Kauhi, Hotel Management
I'm very glad to hear that you had an enjoyable visit and that you're thinking of returning. We would love the opportunity to host you again. Mahalo!
4 out of 5
Recommended
for Families
by A traveler from volcano

The king

Posted Nov 10, 2015 on Expedia
Pros: Location, parking
Cons: ??
Location: Snorkelling, swimming, paddle boarding, fishing
Great location close to restaurants and shops. The beach access was excellent. Plenty of parking and good wi-fi. The staff were also friendly and pleasant to deal with.
Comment from Hotel Management
Dec 22, 2015 by Denise Kauhi, Hotel Management
Aloha and thank you for paying us such kind compliments. We are truly happy to have had you here with us and we look forward to a return visit for you. We wish you the best during this holiday season.
5 out of 5
Recommended
for Everyone
by A traveler from Oahu

Garden View

Posted Nov 9, 2015 on Expedia
Pros: The cleanliness and the great staff.
Cons: More access to the parking lot from the elevators, too far to walk for older people like me.
Location: Great location to the beach, surrounding bars shops and water activity.
My room was labeled as Garden View but should have been labeled Mountain View for my balcony was above the lobby and a view of the bar across the street. Though the view was OK, I did not spend too much time in the room, so I did not mind but not much of a garden view.
Comment from Hotel Management
Dec 29, 2015 by Denise Kauhi, Hotel Management
Thank you for sharing your recent experience at our hotel with us. Next time you are here to visit, let our Front Desk staff know about your preference to be located closer to the exits leading to our parking lot. We will be more than happy to accommodate your requests. Hope to see you again soon. Mahalo!
4 out of 5
Recommended
for Couples
by A traveler

Posted Nov 8, 2015 on Hotels
Comment from Hotel Management
Jan 15, 2016 by Denise Kauhi, Hotel Management
Thank you for the rating of your recent stay at our hotel. We are very delighted to know that you had an enjoyable stay. We hope the memories you made here will encourage you to return soon. Mahalo!
3 out of 5
by A traveler

Poor rooms.

Posted Nov 8, 2015 on Expedia
Poor 'garden' (car park) view. Rooms disappointing given location and Marriott brand.
Comment from Hotel Management
Jan 5, 2016 by Denise Kauhi, Hotel Management
Aloha, I am sorry you were unhappy with the location of your room. Did you perhaps reach out to our Front Desk manager about your dissatisfaction? When a Guest is unhappy with any part of their accommodations, we will always do our best to provide a positive resolution for them. Mahalo!
3 out of 5
by A traveler from Honolulu, HI

Not a bad place, but there's no beach.

Posted Nov 4, 2015 on Expedia
Pros: It was convenient to everything. The restaurant looked nice. The beds were comfortable.
Cons: The views were very bad, and the neighborhood is kinda ghetto.
Location: Splasher's is a nice little bar, and very convenient to the hotel. It's pretty much on the edge of Kona, so you can drive to Waikoloa or anywhere else
The staff were nice enough, but the neighborhood wasn't. The "Beach" is a harbor, with a small patch of dirty sand. The location wasn't great, though Splasher's across the street had a nice little bar.
3 out of 5
Recommended
for Everyone
by A traveler from TOKYO

車なしで滞在に便利なホテル

Posted Nov 4, 2015 on Expedia
ツアーなどの予定があったため、滞在に便利なカイルアコナ地区のホテルを探して、キンカメに決定しました。 ビーチ目の前、ショッピングモールや繁華街?など徒歩圏内で便利でした。 最初、ガーデンビューの部屋にチェックインしたのですが、あまりにも景色が見苦しかったのでオーシャンビューの部屋にしました。 部屋はオーシャンビュー以上の部屋、オーシャンフロントならば二階以上をおすすめします。 大型ホテルによくある感じの内装と雰囲気です。 ハワイ島入りする前に、ワイキキでハレクラニに宿泊していたせいか、サービスや内装にちょっと物足りない感じがしてしまいました。
Comment from Hotel Management
Jan 20, 2016 by Denise Kauhi, Hotel Management
Thank you for your comments about your stay at our hotel. We are glad that you like the spaciousness and convenient location of the hotel. There are many activities, shopping and dining options within walking distance. Happy to hear that you had a chance to stay at the Halekulani Hotel. That is a beautiful hotel in Waikiki. We hope you will visit us again soon, Mahalo!
2 out of 5
by A traveler from Northeast

Close to the action but...

Posted Nov 3, 2015 on Expedia
Pros: Location to area activities, front desk personnel, parking attendants.
Cons: Security, room updates, overall property management.
Location: Right on the water on the busiest tourist street with fast access to the major routes. Swimming, snorkeling, diving, hiking and the best coffee!
We found the King Kam to be sub-par with other Marriott Resorts. There were many "locals" throughout the hotel at all hours in all areas, leading to a less safe feeling (drunken teens in the upper floor halls and around the pool/beach area). While the front desk was very helpful, the Concierge was less friendly and inviting. Our room (#623) was loud with constant elevator noise and door slamming in the hallway.The bathroom needed caulking and paint. The $3 waters in the fridge was laughable. Our room was very musty smelling and the sliding wood privacy door in front of the glass slider made use of the lanai while keeping some interior privacy truly impossible.