Ratings based on 1,886 Guest Reviews

Hear it directly from our travelers
4.2 out of 5
91% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.0 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travelers
4 out of 5
by Richard

Posted Apr 24, 2016 on Hotels
Comment from Hotel Management
Jun 25, 2016 by Denise Kauhi, Hotel Management
Thank you for your rating our hotel. By the number of stars you gave us, I can tell you were pretty happy with us. We hope you will return and visit us again soon!
4 out of 5
by A traveler

子連れ旅

Posted Apr 23, 2016 on Hotels
清潔感があり総合的には良かったと思います。子連れだったのでベッドガードをお願いしましたがないとのこと。なので自分で壁に寄せました。ベッドもそれなりに大きいので転落はしませんでした。 残念なのはコーヒーの補充をしていただけなかったこと。
Comment from Hotel Management
Jun 25, 2016 by Denise Kauhi, Hotel Management
Aloha, We are very happy that you enjoyed your stay at our hotel and that you found it clean and big for you. I apologize about the coffee. We give 2 packets a day, but if you wanted more, we could have certainly brought that to you. If you would like more, pleasure be sure to ask the room attendants or the front desk and they will gladly bring it to you. Mahalo!
4 out of 5
by A traveler from Pahoa, Hawaii

Quality hotel in-town

Posted Apr 20, 2016 on Expedia
Pros: It lived up to expectations of a quality hotel. in this case an added feature is their extensive showcase of Hawaiiana
Cons: Have no complaints. These people know how to run a hotel.
Location: Centerally located with on-site restuarant and weekly luau's it is within walking distance of all that Kailua-Kona town has to offer.
Marriott's quality mattresses always guarantee a comfortable sleep and furnishings top it off.
Comment from Hotel Management
Apr 22, 2016 by Denise Kauhi, Hotel Management
We are very grateful for your generous comments about our hotel and staff. We do strive daily to deliver outstanding customer service to each of our guests. Mahalo!
1 out of 5
by A traveler from 日本

ビーチが目の前

Posted Apr 17, 2016 on Expedia
ホテルにはHISやパラセイリングのトラベルエージェンシーがあります、ただ、ハワイ全般にいえることですが、ツアー料金はお高いです。また現地でツアーを申し込もうと思っても、希望の日に取れるとは限らないので、希望のツアーがあれば日本から予約していくことをお勧めします。ホテル内にはコーヒーショップやABCストアも入っており便利です。ビール工場(ブリューイングカンパニー)もホテルから徒歩3分程度で行けます。 ホテル前のビーチは、とても小さな湾で、幼児には楽しいかもしれませんが、小学生以上には物足りないでしょう。海はきれいです。海沿いに歩いていくと、トロピカルフィッシュも見ることができます。 ホテルは設備は古く、セキュリティーもゆるめだと思います。3人で宿泊しましたが、初日に置かれていたアメニティーは1セットのみ。追加で持ってきてもらいましたが、それ以後3泊中補充なしでした。掃除はベッドメイキングのみで、掃除機はかけてないし、バスルールの髪の毛も落ちたまま。挙句には枕が1つベッド下に落ちていたりと気分は最悪、清掃員への教育がきちんとされていないホテルだと感じました。設備が古くても清潔であれば気持ちのよいもの。もうここには泊まりません。
Comment from Hotel Management
Apr 19, 2016 by Denise Kauhi, Hotel Management
Aloha, I am so sorry that you did not enjoy your stay with us at the hotel. I have passed on your comments to our appropriate department managers. We will work to resolve the issues you've brought to our attention. Thank you for brining those matters to us. Mahalo!
5 out of 5
by A traveler

Posted Apr 16, 2016 on Hotels
Comment from Hotel Management
Jun 18, 2016 by Denise Kauhi, Hotel Management
Thank you for giving us an outstanding rating. We appreciate the confidence you've shown in us. We hope you will be returning soon! Mahalo, Denise Kauhi
3 out of 5
by A traveler

Fungerande men behöver uppfräschning!

Posted Apr 16, 2016 on Hotels
Hotell med renoveringsbehov av rummen, speciellt badrummen. Konstig lukt på rummet. Stranden låg precis vid en parkeringsplats för bussar. Högljutt i poolområdet. Serviceminded personal och god frukost. Trots resortavgift ingick inte vatten.
Comment from Hotel Management
Jun 18, 2016 by Denise Kauhi, Hotel Management
Mahalo for your comments regarding your recent stay with our hotel. We are happy that you found it to be to your liking. We do not charge a resort fee which most of our guests find to be nice feature of our hotel. We hope you will be back to visit again soon. Mahalo!
5 out of 5
by A traveler

코나지역에서 추천할만한 호텔

Posted Apr 12, 2016 on Hotels
호텔 후문쪽에 바로 cona beach 랑 이어져 있습니다. 그리고 호텔 자체내 수영장도 있구요. 1층의 호텔로비는 ABC store 와 바로 이어져 있어서 편하고, 전체(절대 좁지 않음)를 인물모형 및 사진들로 잘 꾸며놔서 하와이의 문화나 분위기에 대해서 감을 잡을수있는 점도 인상적이었습니다. 또한 호텔에서 걸어서 20-30분거리에 Wall mart가 있습니다.
Comment from Hotel Management
Jun 18, 2016 by Denise Kauhi, Hotel Management
Aloha, We are very delighted that you had a great stay with us and enjoyed the surrounding areas and shopping. We hope you will return one day soon for another visit. Mahalo!
4 out of 5
by Arlene from Ohau

A nice comfortable hotel

Posted Apr 11, 2016 on Hotels
The room was comfortable but when the air is not on it smells old. Once the air is turned on then you can't really smell it. They may just need to change the carpets. The bed was clean and comfortable and the bathroom was clean as well. Overall I rated it a 4 and I would stay here again.
Comment from Hotel Management
Jun 18, 2016 by Denise Kauhi, Hotel Management
Thank you for your comments regarding your recent stay at our hotel. We are glad you found it comfortable and met your expectations. We do hope you return in the near future for another visit. Mahalo!
4 out of 5
by A traveler

Posted Apr 11, 2016 on Expedia
I thought that the hotel was nice . I did not spend a lot of time in the hotel.
Comment from Hotel Management
Apr 11, 2016 by Denise Kauhi, Hotel Management
Aloha, Glad to know you spent time exploring our wonderful island. There are certainly more important things to do than spending your valuable vacation time indoors. We're delighted to see that you enjoyed your stay at our hotel. We hope to see you again soon!
3 out of 5
by Debra from Virginia Beach

Posted Apr 8, 2016 on Hotels
Great location but very average hotel. We enjoyed being able to walk to the beach and restaurants. But the room and bathroom was rather small.
Comment from Hotel Management
Jun 11, 2016 by Denise Kauhi, Hotel Management
Aloha, Thank you for posting a review of your recent stay at our hotel. We are glad to know that you enjoyed being in such a convenient location to shopping, dining and strolling. Perhaps on a future trip to Kona, you might really enjoy staying in our full ocean view rooms or a suite. The spaces are larger and the views are spectacular. Hope we see you again! Mahalo!