Ratings based on 2,044 Guest Reviews

Hear it directly from our travelers
4.2 out of 5
91% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.0 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travelers
5 out of 5
Recommended
for Everyone
by A traveler from Hollywood,FL

AMAZING VACATION at Marriott KING Kona Beach Hotel

Posted Dec 16, 2016
Pros: The View was outstanding and the people were very nice and helpful with everything
Cons: Nothing can be improved THIS PLACE is AAA+++ PERFECT
Location: AWESOME RESTAURANTS with GREAT FOOD& Lots of Gift SHOPS & Stores,THE dock IS OUT FRONT You can Parasail,Dinner cruise,Glass bottom boat,Submarine ETC.
I had the MOST AMAZING Vacation Ever, THIS Hotel was in the BEST PLACE I have ever been...It is in a cove with a BIG Fishing Dock on the BIG ISLAND with incredible views overlooking the Beach front and the dock. Everything was GREAT at this hotel from the service up front to the concierge booking us to be picked up to Fly in a Helicopter to see the waterfalls and the volcanos and red hot lava and fly down the coast and we got picked up from the submarine at the dock in front of Marriott's hotel and took the Dinner cruise to Captain Cook's monument. All the restaurants were the BEST near the hotel, EVERYBODY was so helpful and friendly, We could Feel the LOVE and HIGHLY RECCOMEND TO ANYONE ALOHA
Comment from Hotel Management
Dec 19, 2016 by Denise Kauhi, Hotel Management
Aloha, We are so happy that you were so happy with your vacation here with us. We really appreciate your kind word about your stay and our staff that assisted you during your visit We hope you will think about returning for another visit soon. Mahalo!
3 out of 5
by A traveler from Glenwood Springs, Colorado

Terrible management

Posted Dec 13, 2016
I got sick in the middle of my stay- fever, cough- confined to my bed for 3 days. I asked for help getting cough syrup and 2 oranges. The bellman tried to assist me but the manager wouldn't allow it. She said she would give me some cough drops but sent him back without any. The restaurant would not answer the phone to accept an order for 2 oranges. If I had a sick guest, I would have offered making a doctor's appointment, delivered chicken noodle soup besides the oranges and cough syrup.
Comment from Hotel Management
Dec 19, 2016 by Denise Kauhi, Hotel Management
We are sorry that we were unable to provide you with the level of customer service you were expecting. We will be sharing your comments with our management team with a goal of providing more support to guests who become ill during their vacation. Mahalo.
4 out of 5
Recommended
for Everyone
by A traveler from US

"Partial ocean"

Posted Nov 29, 2016 on Expedia
Pros: Hotel staff were very friendly and helpful
The hotel staff all around were great with all our needs during our stay and the hotel was overall clean. The ABC store downstairs was very convenient and so were the extra bathrooms...the only bathroom in the room had those screen doors and they don't shut all the way and the partial view includes a full view of the staff parking lot and trash area....looking down.....just keep your eyes up, above the palms and u will get a glimpse of the pacific blue from your room. We didn't spend a whole lot of time in our room so it wasn't a big deal, I just found the description dubious.
Comment from Hotel Management
Nov 30, 2016 by Denise Kauhi, Hotel Management
Glad to hear that you had a great stay and enjoyed the help and friendlness of our staff. we hope you will think about returning to see us again in the near future. Mahalo!
5 out of 5
Recommended
for Everyone
by A traveler from UK

Good location close to beaches, shops, restaurants

Posted Nov 29, 2016 on Expedia
Pros: Location. Resort fee included. Nice pool. Beach (although small) and better beaches not far.
Cons: There is a charge for parking but plenty of spaces.
Location: Macy's, Safeway, Walmart etc near by. Splashers over the road + Big Island grill very good (10 min walk). Magic sand + hapuna + kua beaches.
Enjoyed our stay. Hotel was clean and comfortable. Nice pool. Quiet when we went - Nov 2016. Good location - we it preferred over Waikoloa as long as you can drive to more beaches. Went to Volcano for one night - was worth it with good weather - check forecasts.
Comment from Hotel Management
Nov 30, 2016 by Denise Kauhi, Hotel Management
Aloha, We are happy to know you had a great time and enjoyed your visit on the Big Island, as well as at our hotel. We hope your memories made here will encourage you to return often. Mahalo, for choosing to stay with us while you were in Kona. It was our pleasure to host you.
4 out of 5
by A traveler

Posted Nov 23, 2016 on Hotels
Comment from Hotel Management
Nov 28, 2016 by General Manager, Hotel Management
Thank you for the great rating you've given us related to your stay. We hope the experience will encourage you to return again. Thank you for choosing to stay with us. Mahalo!
4 out of 5
Recommended
for Everyone
by A traveler from Japan

絶好のロケーションです

Posted Nov 21, 2016 on Expedia
Pros: ロケーションとフロントの方の対応。日本とは違う文化なので形式的なスマイルは期待していませんが、ここの方は日本人の私たちでも安心できる笑顔で対応してくださいました。
Cons: 特になし
Location: ロケーションは最高です。アクティビティはあまり説明がないので(日本語で)よくわかりませんでした。
買い物、食事、海、とどれも楽しめます。おまけにヘイアウというハワイの歴史的な場所もすぐ近くにあり、ホテルの中の展示物とともに、ハワイの歴史も学べます。
Comment from Hotel Management
Nov 23, 2016 by Denise Kauhi, Hotel Management
We are so happy that you enjoyed the beauty of the sea and the many shops and restaurants that are located so close to our hotel. It makes it very pleasant to stroll along the water and shop and eat. Thank you for choosing to stay with us. It was our honor to host you during your visit and we hope you will be back soon. Arigato!
5 out of 5
Recommended
for Everyone
by A traveler from US

Will stay again!!

Posted Nov 20, 2016 on Expedia
Wonderful hotel! Room was beautiful. View was awesome. Parking was easy and hotel was conveniently located to everything Kona.
Comment from Hotel Management
Nov 23, 2016 by Denise Kauhi, Hotel Management
So happy to read your feedback and to know how much you enjoyed your stay with us. Thank you for taking the time to let us know about your pleasant experience. We hope to see you again soon! Mahalo!!
3 out of 5
Recommended
for Everyone
by A traveler from Danville, United States of America

Nice and clean, but old.

Posted Nov 15, 2016 on Expedia
Pros: People were nice. Room was clean. Bed was comfortable.
Cons: It's an old hotel. Old appliances. Paint flaking off bathroom wall. Thin walls!
Location: Excellent location. Restaurants and shopping nearby.
Comment from Hotel Management
Dec 1, 2016 by Denise Kauhi, Hotel Management
Aloha, We appreciate your feedback about your recent stay. Yes, we are one of the older hotels along the Kona Coast, but because we are a Marriott brand hotel, we have required standards we must adhere to. Our property is due to begin an upgrade of our guest rooms and public areas very soon. We recognize the need to refresh our hotel and upgrade a few things from time to time so our guests feel valued and comfortable. Hopefully, you will be visiting us again after we are done and you can tell us what you think! Mahalo!
4 out of 5
Recommended
for Everyone
by A traveler from US

Posted Nov 10, 2016 on Expedia
great location in recently renovated hotel with view of bay
Comment from Hotel Management
Nov 11, 2016 by Denise Kauhi, Hotel Management
Sounds like you enjoyed your stay with us. We hope you'll return for another visit in the near future. Thank you for choosing to spend your vacation at our hotel. Mahalo!
5 out of 5
Recommended
for Everyone
by A traveler from New Zealand

Great customer service and overall stay.

Posted Nov 7, 2016 on Expedia
Pros: The great staff, cleanliness of the room and the free Wi-Fi.
Location: The location was great - close to shops and the beach.
The hotel exceeded our expectations. The check-in process was quick and smooth, and they even gave us an early check-in (we arrived at 9am and got to check into our room!). The room was spacious, comfortable and most importantly clean. It was easy to get around and the location was great - close to the beach and restaurants. They had everything provided in the room, from amenities, toiletries to bath and beach towels. The Free Wi-Fi was great and reliable. We would definitely recommend this hotel.
Comment from Hotel Management
Nov 9, 2016 by Denise Kauhi, Hotel Management
Thank you for your kind feedback regarding your stay with us. So glad that we were able to provide you with an early check in so you could get started on your Hawaii vacation. We're definitely pleased to know that you had such an enjoyable visit with us. We hope you'll be back again soon. Mahalo!