Ratings based on 1,892 Guest Reviews

Hear it directly from our travelers
4.2 out of 5
91% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.0 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travelers
5 out of 5
by A traveler

Posted Apr 29, 2016 on Hotels
Comment from Hotel Management
Jul 2, 2016 by Denise Kauhi, Hotel Management
Thank you for this outstanding rating. We hope you will return soon for another visit. Mahalo!
4 out of 5
by A traveler

No wifi connection, otherwise okay

Posted Apr 28, 2016 on Hotels
There was no wifi. It just wouldn't work, even the one they want you to pay for. Otherwise, pretty nice place to stay. Great location, clean rooms, an okay swimming pool, nice restaurants across the street, especially the Fish Hopper. I wouldn't have a problem recommending it, if only not the wifi issues. The way I see it, either take it off your offer or provide a signal. I went there expecting wifi and was disappointed I couldn't connect.
Comment from Hotel Management
Jul 2, 2016 by Denise Kauhi, Hotel Management
Aloha, I am sorry to hear that you had difficulties with the connectivity. Perhaps it was your device because we haven't had any recent reports of problems with the Wi-Fi. Did you check with the Front Desk for help? Often times, our guests need some help connecting and our agents are qualified to assist you. Glad the rest of your stay was pleasant. We hope to have you visit again in the future. Mahalo!
4 out of 5
by A traveler from Covina California

Close to beach,shopping, restaurants & activities

Posted Apr 28, 2016 on Expedia
Super friendly staff. Only negative thing I can say is that it can be a bit noisy. But would definitely stay here again.
Comment from Hotel Management
May 12, 2016 by Denise Kauhi, Hotel Management
Aloha, Thank you for the great review. Our location in Kailua town is the hub of a lot of activities and excitement. It can sometimes impact the level of noise around the hotel. I apologize for that. Thank you for choosing our hotel and we do look forward to your next visit.
4 out of 5
by A traveler

nice hotel close to beach

Posted Apr 27, 2016 on Expedia
location was close to restaurants and local shops. Getting to water activities was a breeze with the pier right there.
Comment from Hotel Management
Apr 29, 2016 by Denise Kauhi, Hotel Management
So glad you enjoyed the convenience of our great location. It sounds like you spent a good amount of time exploring the sites and activities in Kona. We hope to see you again soon. Thank you for coming to visit us!
5 out of 5
by A traveler from Bay Area, Ca.

Loved it

Posted Apr 27, 2016 on Expedia
Pros: Staff, bed, shower, location, pool, beach
I spent five nights here and loved it. The staff are so friendly...the bed is heavenly, as is the shower. The pool and little beach are great. I was alone and comfortable here. I will always stay here in the future.
Comment from Hotel Management
Apr 29, 2016 by Denise Kauhi, Hotel Management
So happy that you were happy with your experience at our hotel. We'd love to have you come visit us again soon. Mahalo!
3 out of 5
by A traveler

Posted Apr 27, 2016 on Expedia
Pros: Good location close to town. Nice, small, safe beach good for children.
Cons: Lots of people using the pool area on the weekend, it was extremely crowded.
The hotel is centrally located with a small beach and cove. The restaurant was good with a great beach view. The pool was so crowded on the weekend it was difficult to use. Not enough places to sit around the pool. Very noisy on Saturday night with people yelling at poolside until after midnight.
Comment from Hotel Management
Apr 30, 2016 by Denise Kauhi, Hotel Management
Aloha and thank you for the great review of your experience at the hotel. I am sorry for the late night noise and will speak to our Security staff about this. The standard operating procedure is to close the pool by 10 p.m. as a courtesy to all of our guests. Thank you for bring this to our attention. We hope to see you again...mahalo!
4 out of 5
by Richard

Posted Apr 24, 2016 on Hotels
Comment from Hotel Management
Jun 25, 2016 by Denise Kauhi, Hotel Management
Thank you for your rating our hotel. By the number of stars you gave us, I can tell you were pretty happy with us. We hope you will return and visit us again soon!
4 out of 5
by A traveler

子連れ旅

Posted Apr 23, 2016 on Hotels
清潔感があり総合的には良かったと思います。子連れだったのでベッドガードをお願いしましたがないとのこと。なので自分で壁に寄せました。ベッドもそれなりに大きいので転落はしませんでした。 残念なのはコーヒーの補充をしていただけなかったこと。
Comment from Hotel Management
Jun 25, 2016 by Denise Kauhi, Hotel Management
Aloha, We are very happy that you enjoyed your stay at our hotel and that you found it clean and big for you. I apologize about the coffee. We give 2 packets a day, but if you wanted more, we could have certainly brought that to you. If you would like more, pleasure be sure to ask the room attendants or the front desk and they will gladly bring it to you. Mahalo!
4 out of 5
by A traveler from Pahoa, Hawaii

Quality hotel in-town

Posted Apr 20, 2016 on Expedia
Pros: It lived up to expectations of a quality hotel. in this case an added feature is their extensive showcase of Hawaiiana
Cons: Have no complaints. These people know how to run a hotel.
Location: Centerally located with on-site restuarant and weekly luau's it is within walking distance of all that Kailua-Kona town has to offer.
Marriott's quality mattresses always guarantee a comfortable sleep and furnishings top it off.
Comment from Hotel Management
Apr 22, 2016 by Denise Kauhi, Hotel Management
We are very grateful for your generous comments about our hotel and staff. We do strive daily to deliver outstanding customer service to each of our guests. Mahalo!
1 out of 5
by A traveler from 日本

ビーチが目の前

Posted Apr 17, 2016 on Expedia
ホテルにはHISやパラセイリングのトラベルエージェンシーがあります、ただ、ハワイ全般にいえることですが、ツアー料金はお高いです。また現地でツアーを申し込もうと思っても、希望の日に取れるとは限らないので、希望のツアーがあれば日本から予約していくことをお勧めします。ホテル内にはコーヒーショップやABCストアも入っており便利です。ビール工場(ブリューイングカンパニー)もホテルから徒歩3分程度で行けます。 ホテル前のビーチは、とても小さな湾で、幼児には楽しいかもしれませんが、小学生以上には物足りないでしょう。海はきれいです。海沿いに歩いていくと、トロピカルフィッシュも見ることができます。 ホテルは設備は古く、セキュリティーもゆるめだと思います。3人で宿泊しましたが、初日に置かれていたアメニティーは1セットのみ。追加で持ってきてもらいましたが、それ以後3泊中補充なしでした。掃除はベッドメイキングのみで、掃除機はかけてないし、バスルールの髪の毛も落ちたまま。挙句には枕が1つベッド下に落ちていたりと気分は最悪、清掃員への教育がきちんとされていないホテルだと感じました。設備が古くても清潔であれば気持ちのよいもの。もうここには泊まりません。
Comment from Hotel Management
Apr 19, 2016 by Denise Kauhi, Hotel Management
Aloha, I am so sorry that you did not enjoy your stay with us at the hotel. I have passed on your comments to our appropriate department managers. We will work to resolve the issues you've brought to our attention. Thank you for brining those matters to us. Mahalo!