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Shangri-La Hotel Hangzhou

Star Rating
4.5 out of 5

Information

Reviews

4.0 / 5Very Good
188 reviews

Amenities

  • Pool
  • Free WiFi
  • Free Parking
  • Air Conditioning

Map

What's nearby

  • Popular Location
    Yui Fei Temple
    3 min walk
  • Popular Location
    Hangzhou Botanical Garden
    11 min walk
  • Popular Location
    Zhejiang University
    2 min drive
  • Airport
    Hangzhou (HGH-Xiaoshan Intl.)
    25 min drive

Choose your room

Book online or call:

1-855-214-3079

Your dates need to occur after 2019-10-20. Try updating your dates to see prices for your trip.

    About this area

    Hangzhou

    Located in Hangzhou, Shangri-La Hotel Hangzhou is in the business district and on a lake. Hangzhou China Silk Town and Westlake Yintai Commercial Center are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore West Lake and Solitary Hill. Hangzhou Botanical Garden and Xihu Tiandi are also worth visiting. Our guests appreciate the hotel's quiet location.

    What's nearby

    • Popular Location
      Yui Fei Temple - 3 min walk
    • Popular Location
      West Lake - 7 min walk
    • Popular Location
      Hangzhou Botanical Garden - 11 min walk
    • Popular Location
      Three Pools Mirroring the Moon - 19 min walk
    • Popular Location
      Zhejiang University - 2 min drive

    Getting around

    • Fengqi Road Station - 4 min drive
    • Hangzhou Station - 8 min drive
    • Hangzhou (HGH-Xiaoshan Intl.) - 25 min drive

    About this property

    Shangri-La Hotel Hangzhou

    This smoke-free hotel features 2 restaurants, an indoor pool, and a health club. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, an outdoor tennis court, and a sauna are onsite. All 212 individually decorated rooms provide free WiFi, free wired Internet, and 24-hour room service. For a bit of entertainment, flat-screen TVs come with satellite channels, and guests will also appreciate thoughtful touches like bathrobes and slippers.

    Property amenities

    Internet

    • Available in all rooms: Free WiFi and wired Internet
    • Available in some public areas: Free WiFi

    Parking and transportation

    • Free self parking
    • 24-hour roundtrip airport shuttle (surcharge)
    • Airport shuttle on request
    • Train station pick-up shuttle (surcharge)

    Food and drink

    • Buffet breakfast available for a fee daily: CNY 182 per person
    • 2 restaurants
    • 1 bar
    • 24-hour room service
    • Coffee/tea in common area(s)

    Things to do

    • Bicycle rentals
    • Billiards/pool table
    • Fitness center
    • Hiking/biking trails
    • Indoor pool
    • Outdoor tennis court
    • Playground
    • Sauna
    • Steam room
    • Tennis

    Family friendly

    • Dry cleaning service
    • Free cribs/infant beds
    • Indoor pool
    • In-room child care (surcharge)
    • Laundry facilities
    • Playground
    • Refrigerator (on request)
    • Rollaway/extra beds (surcharge)

    Conveniences

    • ATM/banking services
    • Banquet hall
    • Elevator
    • Free newspapers in lobby
    • Front-desk safe
    • Gift shop/newsstand

    Guest services

    • 24-hour front desk
    • Concierge services
    • Daily housekeeping
    • Dry cleaning service
    • Laundry facilities
    • Luggage storage
    • Multilingual staff
    • Porter/bellhop
    • Tour/ticket assistance
    • Turndown service
    • Wedding services

    Languages spoken

    • Chinese
    • English

    Business services

    • 24-hour business center
    • Meeting rooms
    • Conference center

    Outdoors

    • BBQ grill(s)
    • Garden
    • Terrace

    Accessibility

    • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
    • In-room accessibility

    More

    • Smoke-free property

    Room amenities

    Bedroom

    • Air conditioning
    • Blackout drapes/curtains
    • Free cribs/infant beds
    • Hypo-allergenic bedding
    • Rollaway/extra beds (surcharge)

    Bathroom

    • Bathrobes
    • Free toiletries
    • Hair dryer
    • Shower/tub combination
    • Towels

    Entertainment

    • Flat-screen TV
    • Satellite channels

    Food and drink

    • Coffee/tea maker
    • Electric kettle
    • Free bottled water
    • Minibar
    • Refrigerator (on request)

    More

    • Access via exterior corridors
    • Connecting rooms available
    • Desk
    • Free newspapers
    • Individually decorated
    • Iron/ironing board
    • Phone
    • Safe
    • Slippers
    • Turndown service

    Nearby things to do

    Activities

    • Mountain biking
    4.0

    Very Good

    5 - Excellent
    78
    4 - Good
    60
    3 - Okay
    32
    2 - Mediocre
    12
    1 - Poor
    6
    4.1
    Cleanliness
    4.2
    Service and Staff
    3.8
    Amenities
    3.7
    Property condition

    5/5 Excellent

    This traveler didn’t leave comments with their review
    Stayed 3 nights in Sep 2019

    5/5 Excellent

    Location!

    Great location! The west lake is just across the street!

    Stayed 1 night in Jul 2019

    5/5 Excellent

    This traveler didn’t leave comments with their review
    Stayed 1 night in May 2019

    5/5 Excellent

    This traveler didn’t leave comments with their review
    Stayed 2 nights in Apr 2019

    3/5

    It’s Simply not a Shangri-La

    Have stayed at Shangri-La hotels for decades, and you do generally get what you pay for. A cut above. World-Class service. The feeling that it’s a really special experience. Not here. Very, very disappointed. Worn and stained carpets. Old furnishings. Lackluster employees. Check-in was slow, inefficient, and desk staff spoke poor English (felt like I was back in China in 1992). Concierge was in name only (more like a senior bellboy). Given the storied history of the hotel, was sad to see. On the plus side, the hotel location is perfect, front-and-center of the most scenic and picturesque spot in China. Can’t beat that. FYI, I e-mailed the management, and they did quickly respond-they do seem to have an upgrade plan in place (both facility upgrades and employee training). I’d certainly stay there for the location, but calibrate your expectations. It’s simply not a Shangri-La.

    Stayed 3 nights in Apr 2019

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