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Hotel Description

4.5-star luxury hotel near West Lake

In historical district

A stay at this Xihu hotel places you within half a mile (1 km) of West Lake and 2 miles (3 km) of Broken Bridge. Yui Fei Temple and Solitary Hill are also within half a mile (1 km).

Multiple dining options

This luxury hotel includes 2 restaurants, an indoor pool, and an outdoor tennis court. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and airport shuttle. Enjoy the health club and perks like free self parking.

Free Internet, flat-screen TVs

The 212 individually decorated guestrooms offer free WiFi and free wired Internet, as well as 24-hour room service. Flat-screen TVs come with satellite channels, and other amenities include minibars and coffee/tea makers.

West Wing Hillview King

Bed Count 1 King Bed Maximum Occupancy 3 Max
$109* Per night/room Nov 3 - Nov 4

West Wing Horizon Lakeside Gardenview Twin

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

East Superior Garden View King

Bed Count 1 King Bed Maximum Occupancy 3 Max

West Wing Horizon Lakeside Gardenview King

Bed Count 1 King Bed Maximum Occupancy 3 Max

West Wing Lakeside Gardenview King

Bed Count 1 King Bed Maximum Occupancy 3 Max

East Superior Hillview King

Bed Count 1 King Bed Maximum Occupancy 3 Max

Reviews from Trip Advisor

Trip Advisor aggregated rating

81.0% of guests recommend out of 1329 reviews

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About the Shangri-La Hotel Hangzhou

Location 78 Beishan Road, Hangzhou, Zhejiang 310007

Property Features

As a guest of Shangri-La Hotel Hangzhou, you'll find an indoor pool, an outdoor tennis court, a health club, and a sauna. There are 2 restaurants on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. There's an onsite 24-hour business center. A terrace, tour/ticket assistance, and barbecue grills are also featured at the luxury Shangri-La Hotel Hangzhou. A roundtrip airport shuttle (available 24 hours) and a train station pick-up service are available for a fee. Self parking is free. This 4.5-star Hangzhou hotel is smoke free.

  • 1 building
  • 212 guestrooms or units
  • 6 levels
  • 2 dining venues
  • 900 sq m of conference space
  • Bar or lounge
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Garden
  • BBQ grill(s)
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Outdoor tennis court
  • Laundry facilities
  • In-room childcare (surcharge)
  • Playground on site
  • Refrigerator (on request)
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Hangzhou (HGH-Xiaoshan Intl.) (32.6 km / 20.3 mi)
  • Train station: Hangzhou Station (8.1 km / 5.1 mi)
  • Property shuttles: Airport shuttle and train station pick-up
  • Parking: Free self parking

Room Amenities

Shangri-La Hotel Hangzhou offers 212 air-conditioned accommodations, which are accessible via exterior corridors and feature minibars and safes. Each accommodation is individually decorated. Flat-screen televisions come with satellite channels. Bathrooms include shower/tub combinations, bathrobes, slippers, and complimentary toiletries. This Hangzhou hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Refrigerators and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered daily.

  • Minibar
  • In-room dining (24 hours)
  • Flat-screen television
  • Satellite channels
  • Refrigerator available
  • Coffee maker
  • Hypo-allergenic bedding
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Childcare in room (surcharge)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Exterior corridor access
  • Air conditioning
  • Ensuite bathroom
  • Unique decor
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy buffet breakfast daily.

Shangri-La Hotel Hangzhou has 2 restaurants on site.

24-hour room service is available.

Nearby Activities

An outdoor tennis court and a health club are featured at the hotel. In addition to an indoor pool, other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Playground on site
  • Hiking/biking trails on site
  • Bicycle rentals on site
  • Mountain biking nearby

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Wheelchair accessible path of travel
  • Wheelchair accessible parking
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 2 PM
  • Minimum check-in age is 21

Special check-in instructions:

24-hour airport shuttle service is available on request. Fees may apply. Contact the property in advance to make arrangements.

This property's East Wing will be undergoing renovations from January 10-December 31, 2019 (completion date subject to change). For more details, please contact the property using the information on the reservation confirmation received after booking.

Guests who book breakfast-inclusive rate plans will receive breakfast for 2 adults and up to 2 children age 5 and younger. Additional children under age 5 and children 6-11 years old will receive 50% off the adult buffet breakfast price.

Airport transportation is offered on request 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CNY 350.0 per night.
  • Free cribs (infant beds)!

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: CNY 182 per person (approximately)
  • Airport shuttle fee: CNY 600 per vehicle (one-way)
  • Rollaway bed fee: CNY 350.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

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  • Shangri-La Hotel Hangzhou Hotel Hangzhou

You should know

  • Shangri-La Hotel Hangzhou offers transfers from the airport and train station (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National Rating

For the benefit of our customers, we have provided a rating based on our rating system.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.