"Lady at front desk was not even at the front desk when we tried to check in. We waited about 20 minutes before she finally came back. She was friendly ... " More
In suburbs
At this Greensboro hotel, you'll be within half a mile (1 km) of Celebration Station and 3 miles (5 km) of Guilford College. Greensboro Coliseum and Safari Nation are also within 6 miles (10 km).
Property Amenities
This hotel doesn't skimp on freebies - guests receive free WiFi and free self parking. A safe deposit box and laundry facilities are also provided.
Jan 5, 2020 by Hotel Management
Thank you for your constructive comments. We are sorry for the displeasing conditions of your room which impacted your stay. It is certainly not acceptable, and we will discuss this with our housekeeping team to ensure such oversights are not repeated. Our front desk team will also be intimated to be more diligent going forward. Please revisit us soon. Sincerely, Hotel Management
May 27, 2019 by Hotel Management
Thank you for reviewing your stay at Extended Stay America. We are glad you had an overall great stay. However, we are sorry for the inconvenience you caused due to smoke smell. We have front desk staff available 24 hours a day to address problems such as this, so we would have been pleased to resolve this issue while you were here and moved you to another suite. It was a pleasure having you as our guest, and we hope to see you soon on your next trip this way. Sincerely, Hotel Management
Apr 4, 2019 by Hotel Management
Hank, thank you for choosing our hotel for your stay. We are pleased to know overall you had a pleasant time, but we are sorry for not meeting all of your expectations. We value your suggestion and hope to host you back in the future. Sincerely, Hotel Management
Apr 14, 2019 by Hotel Management
Thank you for taking the time to post a nice rating of Extended Stay America. We always want our guests to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will revisit so we can provide you with another great stay. Sincerely, Hotel Management
Oct 20, 2018 by Hotel Management
Bob, thank you for evaluating your stay with us. We’re glad to know you were pleased with the service provided by Sonia and all other associates, but we apologize for the difficulties you had while you were here. We have discussed your feedback with the appropriate departments, and we’re reviewing and altering our guidelines to provide a more wonderful experience for every guest entering our doors. We hope to have the opportunity to make your next visit outstanding in every respect. Sincerely, Hotel Management
Apr 18, 2018 by Hotel Management
We sincerely apologize for the service and cleanliness issues you encountered during your visit. We have room inspection processes in place, and we are working with our Head of Housekeeping to see where we dropped the ball. It's our goal to provide an excellent customer experience and we hope you will give us another opportunity to prove this to you on your next visit. Sincerely, Hotel Management
Feb 15, 2018 by Hotel Management
Thank you for being our guest at Extended Stay America. We are thrilled to know you were comfortable here and that our associates left you with a good impression of our hotel. It was a pleasure having you here, and we look forward to hosting you again soon. Sincerely, Hotel Management
As a guest of Extended Stay America Suites Greensboro Big Tree Way, you'll find a vending machine, laundry facilities, and a front-desk safe. WiFi is free in public spaces. Self parking is free. This Greensboro hotel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free self parking
Extended Stay America Suites Greensboro Big Tree Way offers 129 accommodations, which are accessible via exterior corridors and feature irons/ironing boards and complimentary toiletries. 32-inch flat-screen televisions come with premium cable channels. Kitchens offer full-sized refrigerators/freezers, stovetops, and microwaves. Bathrooms include shower/tub combinations. This Greensboro hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided on request.
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
The front desk is open daily from 9:00 AM - 10:00 PM. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
The front desk at this property is open daily from 9:00 AM - 10:00 PM.
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and JCB International. Cash is not accepted.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.