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"Lady at front desk was not even at the front desk when we tried to check in. We waited about 20 minutes before she finally came back. She was friendly ... " More

By a verified traveler on Sun 05 Jan 2020

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Hotel Description

Greensboro guestrooms with kitchens

In suburbs

At this Greensboro hotel, you'll be within half a mile (1 km) of Celebration Station and 3 miles (5 km) of Guilford College. Greensboro Coliseum and Safari Nation are also within 6 miles (10 km).

Property Amenities

This hotel doesn't skimp on freebies - guests receive free WiFi and free self parking. A safe deposit box and laundry facilities are also provided.

Studio, 1 Queen Bed, Accessible, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Studio, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Studio, 1 Queen Bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Extended Stay America Suites Greensboro Big Tree Way ratings based on 18 Verified Reviews

Review Summary
2.9 out of 5 3.0 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Extended Stay America Suites Greensboro Big Tree Way

Everyone (11) Couples (1)
1 out of 5

Posted by on Oct 30, 2022

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3 out of 5
Lady at front desk was not even at the front desk when we tried to check in. We waited about 20 minutes before she finally came back. She was friendly though. Room wasn’t cleaned as good as it could be. Sink was leaking . shower had hair in it like sumbody shaved n they didn’t clean it properly. Price was reasonable but you get what you pay for.

Posted by on Jan 5, 2020

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Comment from Hotel Management

Jan 5, 2020 by Hotel Management

Thank you for your constructive comments. We are sorry for the displeasing conditions of your room which impacted your stay. It is certainly not acceptable, and we will discuss this with our housekeeping team to ensure such oversights are not repeated. Our front desk team will also be intimated to be more diligent going forward. Please revisit us soon. Sincerely, Hotel Management

3 out of 5

Posted by on Jun 15, 2019

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4 out of 5
The room was clean but I think I had a smoking room. It really smells like cigarette smoke. May need to get that smell out of the room.

Posted by on May 26, 2019

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Comment from Hotel Management

May 27, 2019 by Hotel Management

Thank you for reviewing your stay at Extended Stay America. We are glad you had an overall great stay. However, we are sorry for the inconvenience you caused due to smoke smell. We have front desk staff available 24 hours a day to address problems such as this, so we would have been pleased to resolve this issue while you were here and moved you to another suite. It was a pleasure having you as our guest, and we hope to see you soon on your next trip this way. Sincerely, Hotel Management

3 out of 5
It was cool. Could have been better. Need paint. Needs are it.

Posted by on Apr 1, 2019

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Comment from Hotel Management

Apr 4, 2019 by Hotel Management

Hank, thank you for choosing our hotel for your stay. We are pleased to know overall you had a pleasant time, but we are sorry for not meeting all of your expectations. We value your suggestion and hope to host you back in the future. Sincerely, Hotel Management

4 out of 5

Posted by on Feb 16, 2019

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Comment from Hotel Management

Apr 14, 2019 by Hotel Management

Thank you for taking the time to post a nice rating of Extended Stay America. We always want our guests to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will revisit so we can provide you with another great stay. Sincerely, Hotel Management

3 out of 5
To be honest the facility itself was a little disappointing for the price. HOWEVER (and this is why staffing is so important) the staff, particularly hotel manager Sonia, were so accommodating and pleasant that by the end of my stay I had forgotten all about the lights out on the third floor terrace the entire time, the lack of maid service, the lousy channels on the TV (if you want news, they had only local and Fox, which doesn't resonate with me) and some of the other guests looked a lot like the government put them there for some reason. And that's all honest. Their staff was just great the whole time, especially Sonia.

Posted by , from RI on Oct 18, 2018

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Comment from Hotel Management

Oct 20, 2018 by Hotel Management

Bob, thank you for evaluating your stay with us. We’re glad to know you were pleased with the service provided by Sonia and all other associates, but we apologize for the difficulties you had while you were here. We have discussed your feedback with the appropriate departments, and we’re reviewing and altering our guidelines to provide a more wonderful experience for every guest entering our doors. We hope to have the opportunity to make your next visit outstanding in every respect. Sincerely, Hotel Management

1 out of 5

Extended Stay means no Service. Period.

Our experience was one of the worst I have ever had and definitely the WORST while paying $200 a night!!! The facility used the Extended Stay definition to provide absolutely no service!!! No clean towels during a 4 day stay. No trash pick up - In fact was told when we asked for the trash to be taken - we were given the directions to the dumpster to do it ourselves! Paper products ran out during stay without replacement. The cleanliness was sub-sub par with the floors so sticky with spills and the bed spreads and towels stained. AGAIN $200 A NIGHT!! The non smoking room was not and we had to request a move. Feel certain the cable tv was being manipulated as most of the channels were so snowy- it cannot be a paid service. No hair dryer, no clock, .... ugh

Posted by on Apr 17, 2018

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Comment from Hotel Management

Apr 18, 2018 by Hotel Management

We sincerely apologize for the service and cleanliness issues you encountered during your visit. We have room inspection processes in place, and we are working with our Head of Housekeeping to see where we dropped the ball. It's our goal to provide an excellent customer experience and we hope you will give us another opportunity to prove this to you on your next visit. Sincerely, Hotel Management

5 out of 5

My Extended Stay stay🤔🤔

I was treated well and didn’t want for anything. I had a wonderful stay... This stay changed my perception of the hotel brand entirely...

Posted by on Feb 14, 2018

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Comment from Hotel Management

Feb 15, 2018 by Hotel Management

Thank you for being our guest at Extended Stay America. We are thrilled to know you were comfortable here and that our associates left you with a good impression of our hotel. It was a pleasure having you here, and we look forward to hosting you again soon. Sincerely, Hotel Management

2 out of 5

Hotel disappointing.

Location: convenient to shopping and restaurants
April 2017, I have stayed at far superior Extended Stay hotels. The 1st shift staff was pleasant but how is it possible to run out of shampoo. 3rd shift staff was completely incompetent. I was awoken by LOUD music after midnight and was told that I needed to give them the room # where the noise was coming from and that if I wanted to I could call the police. There are cigarette butts littering the walk ways, people loitering on the walkways outside the rooms spitting on the walk ways. Seriously, a health hazard exists here and Social Services is definitely using this hotel for over flow. Drinking and cigarettes abound here. Do not stay here!

Posted by on Apr 20, 2017

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About the Extended Stay America Suites Greensboro Big Tree Way

Location 4317 Big Tree Way, Greensboro, NC 27409

Property Features

As a guest of Extended Stay America Suites Greensboro Big Tree Way, you'll find a vending machine, laundry facilities, and a front-desk safe. WiFi is free in public spaces. Self parking is free. This Greensboro hotel is smoke free.

  • 129 guestrooms or units
  • 3 levels
  • Built in 1996
  • Self-service laundry
  • Front desk (limited hours)
  • Front-desk safe
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Kitchen
  • Laundry facilities
  • Full-sized refrigerator/freezer
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Extended Stay America Suites Greensboro Big Tree Way offers 129 accommodations, which are accessible via exterior corridors and feature irons/ironing boards and complimentary toiletries. 32-inch flat-screen televisions come with premium cable channels. Kitchens offer full-sized refrigerators/freezers, stovetops, and microwaves. Bathrooms include shower/tub combinations. This Greensboro hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided on request.

  • In-room kitchen
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator (full size)
  • Microwave
  • Stove
  • Shower and tub combination
  • Housekeeping (on request)
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Exterior corridor access
  • Climate control (air conditioning)
  • Ensuite bathroom

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight

Special check-in instructions:

The front desk is open daily from 9:00 AM - 10:00 PM. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

The front desk at this property is open daily from 9:00 AM - 10:00 PM.
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 25.00 per pet, per night (maximum USD 150 per stay)
  • Only dogs and cats are allowed
  • Maximum 2 pets
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and JCB International. Cash is not accepted.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Masks are compulsory at the property
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Children stay free - maximum age 17
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Children stay free
  • Individually-wrapped food options are not available
  • Number of children who can stay free - 3
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25.00 per pet, per night (maximum USD 150 per stay)
  • Service animals are exempt from fees
  • Housekeeping fee: USD 10 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Extended Stay America Ave-Big Tree Way Motel
  • Extended Stay America Ave-Big Tree Way
  • Extended Stay America Ave-Big Tree Way Hotel
  • Extended Stay America Suites Greensboro Big Tree Way Hotel
  • Extended Stay America Greensboro Wendover Ave Big Tree Way
  • Extended Stay America Suites Greensboro Big Tree Way Greensboro

You should know

  • Up to 3 children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.