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4.0 out of 5

"Everything was, except for the construction 🚧. Overall very nice. " More

By a verified traveler on Sun 16 Apr 2023

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Hotel Description

Historic hotel with a casino, connected to a shopping center in Cleveland

Downtown Cleveland stay

At this Downtown Cleveland hotel, you'll be steps from JACK Cleveland Casino and within a 15-minute walk of Rocket Mortgage FieldHouse. Huntington Convention Center of Cleveland and Cleveland Browns Stadium are also within half a mile (1 km).

Casino, dining

A casino and a restaurant are featured at this historic hotel. Traveling on business? Take advantage of the business center, express check-out, and valet parking. You'll appreciate the gym, bar/lounge, and concierge services.

Room, 1 Queen Bed, View

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$149* Per night/room Mar 31 - Apr 1

Suite, 1 Bedroom, View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 2 Queen Beds, View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 2 Queen Beds, View (Mobility Accessible, Roll-In Shower)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Renaissance Cleveland Hotel ratings based on 21 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Renaissance Cleveland Hotel

Everyone (13) Couples (4) Family (3)
1 out of 5
No hot water in room

Posted by on Feb 11, 2024

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Comment from Hotel Management

Feb 12, 2024 by Customer Service

Jason, we recognize that your stay was not as comfortable as it should have been due to the issue with the hot water. Your feedback is crucial for us, and we assure you that we're actively looking into this matter. We genuinely hope you will grant us another opportunity to serve you better in the future.

5 out of 5
Everything was, except for the construction 🚧. Overall very nice.

Posted by on Apr 16, 2023

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Comment from Hotel Management

Apr 17, 2023 by Customer Service

Thank you for the great review, James!It's excellent you enjoyed your time with us so much! We care deeply about the happiness and satisfaction of our guests so we'll address your concerns regarding our construction with our team moving forward. We strive for excellence so we look forward to sharing an even better experience with you soon!

5 out of 5
Took the train from the airport and it stopped right at our hotel. All sporting venues are walking distance and a casino was right next door.

Posted by on Oct 11, 2022

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Comment from Hotel Management

Oct 11, 2022 by Customer Service

Thank you for taking the time to share this lovely review, Barton!We're so glad to know you had such an enjoyable experience with us at Renaissance Cleveland Hotel. We're also thrilled you enjoyed our central location and proximity to so many of the city's best attractions. We'd love to host you again so we can share yet another unforgettable experience with you!Come see us again soon!

2 out of 5
The property is in need of many updates. The staff was great! Bar service very friendly. Cost to stay and park was outrageous for the age and updates needed.

Posted by on Jun 26, 2022

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Comment from Hotel Management

Jun 28, 2022 by Customer Service

We appreciate that you took the time to share your feedback, Susan. We're disappointed that your stay in our hotel didn't exceed your expectations. We also regret that you weren't entirely satisfied with the quality and condition of our furnishings and accommodations. We care about the comfort and satisfaction of our guests so we'll address all of your concerns with the appropriate members of our team so that we may improve moving forward. We hope for the opportunity to host you again soon for a more positive experience.

5 out of 5

Posted by on May 30, 2022

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5 out of 5
A nice place to stay in downtown Cleveland

Posted by , from Daytona Beach Shores on May 7, 2022

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Comment from Hotel Management

May 8, 2022 by Customer Service

Thanks for the fantastic rating, Michael! It's outstanding we could exceed your expectations during your stay at Renaissance Cleveland Hotel. We're all looking forward to your next stay with us.

5 out of 5

Posted by , from Cortland on Apr 16, 2022

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4 out of 5
Need a renovation.

Posted by on Dec 2, 2021

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3 out of 5
Poor staffing at check in, only one person most of the time, waiting issue, too long for a $200 per night hotel

Posted by on Nov 22, 2021

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2 out of 5
Good location no fridge in room no valet service in morning

Posted by on Jul 27, 2021

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About the Renaissance Cleveland Hotel

Location 24 Public Sq, Cleveland, OH 44113

Renovations + Closures

This property is undergoing renovations from April 10 2023 to March 31 2024 (completion date subject to change).

During renovations, the hotel will make every effort to minimize noise and disturbance.

The following facilities are closed on Sunday, Monday, Tuesday, Wednesday, and Thursday:

  • Bar/lounge
  • Dining venue(s)

The following facilities are closed on Friday and Saturday:

  • Bar/lounge
  • Dining venue(s)

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. Business amenities include a business center and meeting rooms. WiFi and wired Internet are available in public spaces for a fee. Event space at this hotel measures 64834 square feet (6023 square meters) and includes conference space. A casino, a fitness center, and multilingual staff are also featured at the business-friendly Renaissance Cleveland Hotel. For a fee, parking is available. This Cleveland hotel is smoke free.

  • 491 guestrooms or units
  • 15 levels
  • Meeting rooms
  • 64834 sq ft of conference space
  • 6023 sq m of conference space
  • Casino
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: WiFi (surcharge) , Wired internet access - surcharge

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Train station: Cleveland Station (1.6 km / 1 mi)
  • Metro station: Tower City-Public Square Station (0.6 km / 0.4 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Renaissance Cleveland Hotel offers 491 air-conditioned accommodations with safes and coffee/tea makers. Beds feature premium bedding. Televisions come with premium cable channels and pay movies. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Cleveland hotel provides wireless Internet access for a surcharge. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

  • Television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Coffee maker
  • Luxury bedding
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy full breakfast daily from 7:00 AM to 11:00 AM.

Sans Souci - This restaurant serves breakfast only.

Lobby Court Bar - This lobby lounge specializes in American cuisine and serves dinner and light fare. Open daily.

Nearby Activities

Recreational amenities at the hotel include a fitness center.

  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Wheelchair accessible path of travel
  • Wheelchair accessible parking
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at 2:00 AM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Cashless transactions are available

Safety features at this property include a smoke detector

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Union Pay. Cash is not accepted. For guests' safety, the property includes a smoke detector in each accommodation. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Property follows sanitization practices of WELL Health-Safety Rating (IWBI)
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is not available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation is not required for facilities onsite
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Property follows sanitization practices of Ecolab (3rd party expert - Global)
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Parking height restrictions apply
  • Gap period enforced between guest stays - 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 15.00–25.00 for adults, and USD 10.00–20.00 for children
  • Fee for in-room wireless internet: USD 13.95 per day (rates may vary)
  • Fee for wireless internet in public areas: USD 15.95 per day (rates may vary)
  • Fee for wired internet in public areas: USD 15.95 per day (rates may vary)
  • Self parking fee: USD 34 per day (in/out privileges)
  • Valet parking fee: USD 39 per day (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Cleveland Hotel
  • Cleveland Hotel Renaissance
  • Cleveland Renaissance
  • Cleveland Renaissance Hotel
  • Hotel Cleveland
  • Hotel Renaissance Cleveland
  • Renaissance Cleveland
  • Renaissance Cleveland Hotel
  • Renaissance Hotel Cleveland
  • Renaissance Cleveland Hotel Ohio
  • Renaissance Cleveland
  • Renaissance Cleveland Hotel Hotel
  • Renaissance Cleveland Hotel Cleveland
  • Renaissance Cleveland Hotel Hotel Cleveland

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.