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Residence Inn by Marriott St. Louis Galleria

3-star property
8011 Galleria Parkway, Richmond Heights, MO 1-855-201-7819
3.7 out of 5
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See all 15 travelocity Reviews

"The check in and check out was easy. The staff at the front desk were nice and friendly. We did not like the stopped up shower. There was so much hair ... " More

By a verified traveler on Mon 09 Oct 2023

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Hotel Description

Hotel near Saint Louis Galleria Mall in Richmond Heights

Heart of Richmond Heights

At this Richmond Heights hotel, you'll be within half a mile (1 km) of Saint Louis Galleria Mall and 3 miles (5 km) of Forest Park. Also, Washington University in St. Louis is within 3 miles (5 km) and St. Louis Zoo is within 6 miles (10 km).

Fitness center

This hotel features an outdoor pool and a gym. Traveling on business? Take advantage of the free WiFi in public areas and free internet in public areas. Free self parking, a free grocery shopping service, and a grocery/convenience store are also offered.

Room, 1 Queen Bed with Sofa bed, Accessible, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 3 Max
$110* Per night/room Apr 29 - Apr 30

Standard Room, 1 King Bed with Sofa bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

MainStay Suites St. Louis - Galleria ratings based on 15 Verified Reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for MainStay Suites St. Louis - Galleria

Everyone (3) Couples (2) Family (5)
3 out of 5
The check in and check out was easy. The staff at the front desk were nice and friendly. We did not like the stopped up shower. There was so much hair clogged up in the drain that the water would not drain. I cleaned it out using several paper towels. The part under the silver plate over the drain was filthy. Also there was hardly any food offered at breakfast. There was not much variety or very much food at all when we went early or later. The breakfast was very disappointing.

Posted by on Oct 9, 2023

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3 out of 5
Breakfast was substandard. Room was dated and no maid service.

Posted by on Apr 18, 2023

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4 out of 5
Door locks were broken

Posted by , from Indianapolis on Aug 15, 2022

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Comment from Hotel Management

Aug 16, 2022 by r

We are sorry about your locks. We did fix them otherwise we are happy you enjoyed your stay.

5 out of 5

Posted by , from RICHMOND on May 27, 2022

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5 out of 5
Loved the property felt like home almost and loved the area shopping and food places all in a great spot very convenient enjoyed my stay

Posted by on Feb 21, 2022

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Comment from Hotel Management

Feb 22, 2022 by r

WE are happy to hear you enjoyed your stay hope we can welcome you back soon.

5 out of 5
This is a quiet nice affordable hotel. The rooms are more like small studio apartments. I loved it. The staff were friendly. It is a short walk to both the Metro train and the Galeria mall. Definitely will use again

Posted by on Oct 16, 2021

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Comment from Hotel Management

Oct 18, 2021 by r

We are happy you enjoyed our property and hope to welcome you back.

1 out of 5

Posted by on Apr 26, 2021

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Comment from Hotel Management

May 7, 2021 by Guest relations

We are sorry you didn't have a more positive experience. If you care to share any of the details with us, we are always striving to improve!

3 out of 5
I wasn’t expecting the open air hallways or the fact that the fitness room is in a different building (which is inconvenient if it is cold and raining)

Posted by on Oct 28, 2019

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2 out of 5
Great location but our room (924) needed some maintenance. The front door lock was an absolute nightmare wondering if it would open up or not. I got pretty good at finessing it with only 6 tries. What was abit scary was sometimes the lock would stick and we would be stuck inside our room. We made the front desk aware of the lock issue when we checked in as the maintenance person had to come use his key to get us into our room. Repair on the lock was SUPPOSED to be done yesterday. Lock still didn’t work when we got back from dinner. We should have switched rooms but we had already carried all our luggage up the stairs in the bitter cold and didn’t want to lug it to another building. Our room has some peeling paint and a master bedroom light needed new lightbulbs. This was also brought to the attention of the front desk.

Posted by on Feb 9, 2019

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Comment from Hotel Management

Feb 18, 2019 by Haley, AGM

Wow! I am so sorry to hear about the issues you experienced in 924! I have already discussed these things with maintenance and they're working on the room/door to prevent this issue from happening to any guests in the future. Please feel free to call the hotel if you would like to discuss these issues in further detail. Thanks for choosing to stay with us, and I truly apologise for the issues you experienced.

5 out of 5

Great location

Third time we've stayed there. Great location. Great value.

Posted by on May 5, 2015

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About the Residence Inn by Marriott St. Louis Galleria

Location 8011 Galleria Parkway, Richmond Heights, MO 63117

Property Features

MainStay Suites St. Louis - Galleria offers its guests an outdoor pool and a fitness center. Public spaces have free WiFi and wired Internet. The business-friendly MainStay Suites St. Louis - Galleria also features coffee/tea in a common area, complimentary newspapers in the lobby, and a fireplace in the lobby. Free self parking is available. This Richmond Heights hotel is smoke free.

  • 152 guestrooms or units
  • 2 levels
  • 19 buildings
  • Built in 1986
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Grocery service (free)
  • Convenience store
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Kitchen
  • Grocery/convenience store
  • Laundry facilities
  • Full-sized refrigerator/freezer
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Metro station: Richmond Heights Station (0.2 km / 0.1 mi)
  • Parking: Free self parking

Room Amenities

MainStay Suites St. Louis - Galleria offers 152 accommodations, which are accessible via exterior corridors and feature video-game consoles and complimentary newspapers. Accommodations offer separate sitting areas. LCD televisions come with premium cable channels and pay movies. Kitchens offer full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Richmond Heights hotel provides complimentary wireless Internet access, with a speed of 50+ Mbps. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided weekly.

  • In-room kitchen
  • Sitting area
  • LCD television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator (full size)
  • Microwave
  • Oven
  • Stove
  • Dishwasher
  • Coffee maker
  • Kitchenware
  • Shower and tub combination
  • Housekeeping (weekly)
  • Newspapers (free)
  • Gaming console
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Exterior corridor access
  • Climate control (air conditioning)
  • Wardrobe or closet

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Basketball on site
  • Hiking/biking trails nearby
  • Volleyball on site

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Handrails in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at 11:30 PM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 100 per accommodation, per stay
  • Maximum 2 pets
  • An off-leash area is available
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Onsite parties or group events are strictly prohibited

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, JCB International, and Union Pay. Cash is not accepted. Onsite parties or group events are strictly prohibited.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Debit cards not accepted
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Events/parties not allowed
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • LGBTQ friendly
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • Children stay free

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 100 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • MainStay Suites St. Louis - Galleria Hotel
  • Residence Inn by Marriott St. Louis Galleria
  • MainStay Suites St. Louis - Galleria Richmond Heights
  • MainStay Suites St. Louis - Galleria Hotel Richmond Heights

You should know

  • The seasonal pool will open in June and close in August.
  • Pool access available from 9:00 AM to 6:00 PM.
  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.