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SureStay Plus Hotel by Best Western Gatlinburg

Star Rating
2.5 out of 5

Information

Reviews

3.6 / 5Good
207 reviews

Amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Free Parking

Map

What's nearby

  • Popular Location
    Ober Gatlinburg Aerial Tramway
    6 min walk
  • Popular Location
    Ober Gatlinburg Ski Area & Amusement Park
    6 min walk
  • Popular Location
    Smoky Mountain Brewery
    6 min walk
  • Airport
    Knoxville, TN (TYS-McGhee Tyson)
    70 min drive

Book online or call:

1-855-214-3079

Your dates need to occur after 2019-12-15. Try updating your dates to see prices for your trip.

    About this area

    Gatlinburg

    SureStay Plus Hotel by Best Western Gatlinburg is located in Gatlinburg. Ripley's Believe It Or Not Museum and Titanic Museum are cultural highlights, and some of the area's activities can be experienced at Gatlinburg Sky Lift and Ober Gatlinburg Ski Resort and Amusement Park. Gatlinburg Space Needle and Ripley's Aquarium of the Smokies are not to be missed. Our guests appreciate the hotel's central location.

    What's nearby

    • Popular Location
      Ober Gatlinburg Aerial Tramway - 6 min walk
    • Popular Location
      Ober Gatlinburg Ski Area & Amusement Park - 6 min walk
    • Popular Location
      Smoky Mountain Brewery - 6 min walk
    • Popular Location
      Ole Smoky Moonshine Distillery - 10 min walk
    • Popular Location
      Gatlinburg Convention Center - 16 min walk

    Getting around

    • Knoxville, TN (TYS-McGhee Tyson) - 70 min drive

    About this property

    SureStay Plus Hotel by Best Western Gatlinburg

    This hotel features an outdoor pool, a 24-hour business center, and coffee/tea in a common area. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a 24-hour front desk, a computer station, and a TV in a common area. All 52 rooms provide conveniences like sofa beds and refrigerators, plus free WiFi and LED TVs with cable channels. Microwaves, coffee makers, and free local calls are among the other amenities available to guests.

    Property amenities

    Internet

    • Available in all rooms: Free WiFi
    • Available in some public areas: Free WiFi

    Parking and transportation

    • Free self parking

    Food and drink

    • Free continental breakfast available daily
    • Coffee/tea in common area(s)

    Things to do

    • Outdoor pool

    Family friendly

    • Free cribs/infant beds
    • Microwave
    • Outdoor pool
    • Refrigerator
    • Rollaway/extra beds (surcharge)
    • Sofa bed

    Conveniences

    • Elevator
    • Vending machine

    Guest services

    • 24-hour front desk
    • Daily housekeeping

    Languages spoken

    • English
    • Hindi

    Business services

    • 24-hour business center
    • Computer station

    Accessibility

    • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
    • Accessible bathroom
    • In-room accessibility
    • Wheelchair-accessible path of travel
    • Wheelchair-accessible parking
    • Braille signage

    More

    • Designated smoking areas
    • TV in lobby

    Room amenities

    Bedroom

    • Air conditioning
    • Blackout drapes/curtains
    • Free cribs/infant beds
    • Heating
    • Linens
    • Rollaway/extra beds (surcharge)
    • Sofa bed

    Bathroom

    • Hair dryer
    • Shower/tub combination
    • Towels

    Entertainment

    • 39-inch LED TV
    • Cable channels

    Food and drink

    • Coffee/tea maker
    • Microwave
    • Refrigerator

    More

    • Access via exterior corridors
    • Connecting rooms available
    • Desk
    • Free local calls
    • Iron/ironing board
    • Phone

    Nearby things to do

    Activities

    5 - Excellent
    56
    4 - Good
    73
    3 - Okay
    38
    2 - Mediocre
    24
    1 - Poor
    16
    3.5
    Cleanliness
    3.9
    Service and Staff
    3.7
    Amenities
    3.3
    Property condition

    5/5 Excellent

    • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

    Love this property. It’s very close to the attractions in Gatlinburg at a great price. We reserved a suite. I will say the only down fall, we thought it had queen beds when it felt like full but no big deal.

    Stayed 3 nights in Dec 2019

    4/5 Good

    • Liked: Cleanliness, staff & service, property conditions & facilities

    Spacious Room Great Staff and Good service.

    They have put new carpet and have a no animal policy which I like even though I have dogs and they are inside dogs, not everyone keep their dogs clean and animals have accidents so I’m glad they changed their policy on that. When I checked in there was a corner of our room that the carpet was wet so I told front desk and they had someone come up and dry it up by next day. I think it was due to a leak of water heater or something. As soon as they got the message on Monday they were up there working on it as we had checked in Sunday around 5. I like this hotel because the rooms are larger than most and it’s reasonably priced. It is an older hotel but we stayed there last year and the new carpet and updates made it much better this year and staff is great. Anything you need they are on top of it. We needed extra pillows and extra wash cloths on day. They changed my sheets when asked. Just a great staff.

    Stayed 6 nights in Nov 2019

    5/5 Excellent

    • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

    Stayed 1 night in Nov 2019

    2/5

    • Disliked: Amenities, property conditions & facilities

    Stayed 3 nights in Nov 2019

    5/5 Excellent

    • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

    great location, renovated recently so the rooms are cleaner than 2 years ago

    Stayed 1 night in Nov 2019

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