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"The noise of everything around, special in the morning when people are still sleeping. " More

By a verified traveler on Sun 04 Feb 2024

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Hotel Description

Hotel near Wilderness at the Smokies in Sevierville

Heart of Sevierville

You'll find Wilderness at the Smokies and Floyd Garrett's Muscle Car Museum within 2 miles (3 km) of this hotel. Wild WaterDome and Soaky Mountain Waterpark are also within 2 miles (3 km).

Outdoor pool

A seasonal outdoor pool is featured at this hotel, along with free self parking. WiFi in public areas is free. Staff at the 24-hour front desk can provide around-the-clock assistance.

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

Bed Count 1 King Bed Maximum Occupancy 2 Max
$47* Per night/room Apr 21 - Apr 22

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Bed Count 1 King Bed Maximum Occupancy 2 Max

SureStay Plus Hotel by Best Western Sevierville ratings based on 35 Verified Reviews

Review Summary
3.3 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for SureStay Plus Hotel by Best Western Sevierville

Everyone (16) Couples (5) Family (14)
1 out of 5

Posted by , from Gaithersburg on Mar 10, 2024

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3 out of 5
The noise of everything around, special in the morning when people are still sleeping.

Posted by on Feb 4, 2024

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1 out of 5
The hotel itself is cheaply remodeled, bed horrible, squeaky platform, poor electrical issues bathroom light wouldnt turn off, plug didnt work, no sound insulation you.can hear every noise outside, in hall, tv from rooms, kids etc. Worst stay ever will never use Sure Stay Best Westeen again!

Posted by on Nov 5, 2023

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5 out of 5

Posted by on Oct 29, 2023

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2 out of 5
I won’t be staying here again.

Posted by on Oct 25, 2023

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1 out of 5
Our room wasnt cleaned after first night and trash was left in room. No clean towels. Had to go to desk and ask. I was told we booked by 3rd party. Was that why we never got room service?

Posted by on Jun 11, 2023

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5 out of 5
Property felt new and was close to everything

Posted by on May 6, 2023

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4 out of 5

Posted by , from Hendersonville on Feb 19, 2023

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1 out of 5
When I booked it said breakfast was included. The room was disgusting bit rooms as a matter of fact. The first room we were in the door to the adjoining room wouldn’t lock so we had to change rooms around 11pm. The whole place smelled of weed, everywhere you went. The bathroom had random hairs everywhere that weren’t mine or anyone in my families. The pictures I took are unreal.

Posted by on Dec 3, 2022

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4 out of 5
The beds were very comfortable

Posted by on Nov 21, 2022

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Renovations + Closures

The following facilities are closed seasonally each year. They will be closed from October 30 to May 22:

  • Swimming pool

Property Features

As a guest of SureStay Plus Hotel by Best Western Sevierville, you'll find a seasonal outdoor pool, coffee/tea in a common area, and an elevator. WiFi is free in public spaces. Self parking is free. This Sevierville hotel is smoke free.

  • 80 guestrooms or units
  • 3 levels
  • Coffee in lobby
  • Front desk (24 hours)
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , RV, bus, truck parking

Transport

  • Parking: Free self parking

Room Amenities

SureStay Plus Hotel by Best Western Sevierville offers 80 accommodations with coffee/tea makers and hair dryers. Televisions come with premium satellite channels. Refrigerators and microwaves are provided. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and complimentary toiletries. Housekeeping is provided on request.

  • Television
  • Satellite channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Housekeeping (on request)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet
  • Toothbrush and toothpaste available
  • Desk chair

Nearby Activities

Recreational amenities at the hotel include a seasonal outdoor pool.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair accessible parking
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. Contactless check-out is available. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

  • Property does not offer onsite COVID-19 testing
  • Property does not require health documentation at check-in
  • Masks are compulsory at the property
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is not available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation is not required for facilities onsite
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Mobile key entry is not available
  • Debit cards not accepted
  • Food service has been amended for enhanced safety
  • Protective clothing is not available to guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Children stay free - maximum age 18
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines We Care Clean (Best Western)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Children stay free
  • Individually-wrapped food options are available for breakfast
  • No gap period between guest stays

Hotel Names

  • Econo Lodge Hotel Sevierville
  • Econo Lodge Sevierville
  • Econo Lodge Sevierville Hotel
  • Econo Lodge Sevierville
  • Surestay Plus By Sevierville
  • SureStay Plus Hotel by Best Western Sevierville Hotel
  • SureStay Plus Hotel by Best Western Sevierville Sevierville

You should know

  • The seasonal pool will open in May and close in September.
  • Pool access available from 10:00 AM to 10:00 PM.
  • Children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.