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"It was an older hotel, therefore alittle out dated, bathroom had water stains on the ceiling and shower seemed to leak out on floor, otherwise it was ... " More

By a verified traveler on Tue 30 May 2017

Hotel Description

Ski hotel near Gatlinburg Sky Lift

Near the slopes

You'll be within half a mile (1 km) of Ripley's Aquarium of the Smokies and 2 miles (3 km) of Gatlinburg Sky Lift with a stay at this Gatlinburg hotel. Gatlinburg Space Needle and Gatlinburg Convention Center are also within 2 miles (3 km).

Free perks

This hotel features an outdoor pool and a spa tub. Traveling on business? Take advantage of the business center and free WiFi in public areas. Guests will appreciate freebies like continental breakfast and free self parking.

Free WiFi, balconies

Featuring conveniences like refrigerators and microwaves, the 58 guestrooms also offer free WiFi and flat-screen TVs with cable channels. Other amenities include balconies, coffee/tea makers, and free local calls.

Standard Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 5 Max
$76* Per night/room Oct 27 - Oct 28

Standard Room, 2 Queen Beds, Accessible

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Suite, 2 Queen Beds, Non Smoking, Fireplace

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Suite, 1 King Bed, Non Smoking, Fireplace

Bed Count 1 King Bed Maximum Occupancy 3 Max

Standard Room, 1 King Bed, Accessible

Bed Count 1 King Bed Maximum Occupancy 3 Max

Days Inn by Wyndham Gatlinburg On The River ratings based on 30 Verified Reviews

Review Summary
2.8 out of 5 3.0 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 2.0 out of 5.0

Guest reviews for Days Inn by Wyndham Gatlinburg On The River

Everyone (12) Couples (1) Family (4)
2 out of 5
Room was filthy and full of long black hair. I was afraid of bed bugs the whole time. We needed a roll of toilet tissue and had to walk to the front desk ourselves for it. Water machine was empty and when we told them, they said oh we thought that the machine was restocked. We checked every day to buy a bottle of water at night.

Posted by on Sep 20, 2019

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Comment from Hotel Management

Sep 20, 2019 by SM

Thank you for your comments. We deeply apologize for any inconvenience you and your family experienced. Housekeeping and customer service are our top priorities and a situation like this is unacceptable. We will be taking your comments into consideration for improvements. We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Thank you.

4 out of 5
Location was nice. Walking distance to strip was good. Exterior door to balcony was in bad shape, but liked that it overlooked the river. Rooms cleaned well daily. Lady at counter hard to understand and did not like that they put a reserve on on credit card for the full amount for the week even though had already fully paid for room months prior. It was removed 24 hours after I checked out thankfully. Overall good experience.

Posted by , from Louisville on Jul 20, 2019

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Comment from Hotel Management

Jul 21, 2019 by SM

Hi Joe, Thank you for your rating and review. We are so pleased to hear your stay was enjoyable and we will be sharing your comments with our staff. We do hope you will stay with us again on your next visit. Thank you!

4 out of 5
I love that there’s no carpet! Renovations are currently happening but it’s nice to see improvements.

Posted by on Jun 18, 2019

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Comment from Hotel Management

Jun 19, 2019 by SM

Thank you for your rating and review. We are so pleased to hear your stay was enjoyable and we will be sharing your comments with our staff. We do hope you will stay with us again on your next visit. Thank you!

2 out of 5
The room was dirty. Sheets had hair on them. Floors needed cleaned. Shower was gross. No staff in the late evening for check in. Breakfast was terrible. The food was stale. Did not like the facility and won’t be returning

Posted by on Mar 28, 2019

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Comment from Hotel Management

Mar 30, 2019 by SM

Hi, Thank you for your comments and review. We are sorry to hear you did not enjoy your stay. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Thank you.

2 out of 5
This is an old motel that "has" been renovated. New flooring (need transition strips) and new shower was nice. "Wood" furniture came apart when we set stuff on it. Chairs are well stained. Bed bases all made crazy loud sounds every time you turn in them. Mattresses are very stiff. Balconies overlooking river were nice. Breakfast was standard fare, but the teddy bear waffles were pretty cute for Gatlinburg.

Posted by on Mar 13, 2019

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Comment from Hotel Management

Mar 13, 2019 by SM

Hi, Thank you for your comments. We do appreciate your honest feedback and we will be taking up these issues with our staff to make improvements. We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Thank you!

5 out of 5
This hotel was a pleasant surprise! The room was updated, clean, spacious and the balcony on the river was amazing! Also the location is walking distance to everything. I will definitely be staying here when I want a quick getaway to Gatlinburg.

Posted by on Jan 15, 2019

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Comment from Hotel Management

Jan 15, 2019 by SM

Hi, Thank you for your perfect rating and review! We are so pleased to hear your stay was enjoyable, we will be passing your comments to our staff. We look forward to your return on your next visit!

4 out of 5
good location in Gatlinburg, and next to a nice river.

Posted by on Dec 26, 2018

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Comment from Hotel Management

Dec 26, 2018 by SM

Hi, Thank you for your rating and review! We are so pleased to hear your stay was enjoyable, we will be passing your comments to our staff. We look forward to your return on your next visit!

1 out of 5
Checked in and while outside wasn't the greatest looking it didn't bother me. Got to the room to find the balcony door would not close, room was about 88 degrees since it had been open. Hotel staff got this fixed. Then started actually looking at the room and it was disgusting. The furniture was stained to the point you did not want to sit down, the floor was so dirty you did not want to walk on it. The tub was also dirty. It was too filthy to stay so we checked out after an hour and got another hotel. In the process of getting a refund if the Manager ever shows up for work. No way is this room worth what they are charging. Do not book this hotel. While the rooms were filthy I can at least say the night staff were polite and friendly.

Posted by on Jul 3, 2018

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Comment from Hotel Management

Jul 11, 2018 by TN

James, Thank you for taking the time to write your review. I am sorry to learn you experienced some issues during you stay. Please accept my apologies.

2 out of 5

Old!!

Pros: Location
Cons: Everything
Location: Close to downtown Gatlinburg. Attractions & restaurants. Only 6 miles to Pigeon Forge.
Booked online. No record of it when we arrived. They accomodated us with a room at a lower price. Very old hotel. Could hardly open the door to the room without bumping into the sink. Old carpet. Wouldn't recommend to anyone. Decking around pool was dirty with cigarette butts everywhere.

Posted by on Jun 29, 2018

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Comment from Hotel Management

Jul 8, 2018 by TN

Thank you for your review. I am sorry to learn that you experienced problems during your stay. I hope you will give us another chance to provide a positive experience.

1 out of 5

Dump!

Pros: They didn't make me honor my reservation! Lady at check-in desk was wonderful.
Cons: Start over.
Construction equipment and materials all over the place. Nice to see that they are trying to improve conditions but it should have been started when it needed it several years ago. Don't waist you money. To far away from local shops. Bu the time you walk to where you want to be, you are ready to return without shopping or sightseeing.

Posted by , from Virginia on Dec 22, 2017

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Comment from Hotel Management

Jan 15, 2018 by Management

We apologize for the inconvenience. We hope you do return with us upon your convenience.

About the Days Inn by Wyndham Gatlinburg On The River

Location 324 Hemlock Street, Gatlinburg, TN 37738

Renovations + Closures

The property is undergoing renovations. The following areas are affected:

  • Select guestrooms

Renovation work will only be conducted on weekdays. Every effort will be made to minimize noise and disturbance.

Property Features

Days Inn by Wyndham Gatlinburg On The River offers its guests an outdoor pool, a spa tub, and a children's pool. Public spaces have free WiFi. You'll find a business center on site. Free breakfast is available daily. The business-friendly Days Inn by Wyndham Gatlinburg On The River also features a vending machine, a picnic area, and coffee/tea in a common area. Limited free parking is available on a first-come, first-served basis. This Gatlinburg hotel is smoke free.

  • 1 building
  • 58 guestrooms or units
  • 3 levels
  • Continental breakfast (free)
  • Business facilities
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Children's pool
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free RV, bus, truck parking , Parking (limited spaces)

Transport

  • Airport: Knoxville, TN (TYS-McGhee Tyson) (65 km / 40.4 mi)
  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

Days Inn by Wyndham Gatlinburg On The River offers 58 air-conditioned accommodations, which are accessible via exterior corridors and feature coffee/tea makers and hair dryers. Rooms open to balconies. 32-inch flat-screen televisions come with cable channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is offered daily and irons/ironing boards can be requested.

  • Private balcony
  • Flat-screen television
  • Cable channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Shower and tub combination
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout drapes
  • Exterior corridor access
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free continental breakfast daily.

Nearby Activities

An outdoor pool, a children's pool, and a spa tub are on site.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snowboarding nearby

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Wheelchair accessible path of travel
  • Wheelchair accessible parking
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 11 PM
  • Minimum check-in age is 21

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pets

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

  • Only service animals are allowed
  • Debit cards not accepted
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Parking height restrictions apply
  • Number of children who can stay free - 2

Hotel Names

  • Days Inn Gatlinburg
  • Days Inn Gatlinburg River
  • Days Inn River
  • Days Inn River Hotel
  • Days Inn River Hotel Gatlinburg
  • Gatlinburg Days Inn
  • Days Inn Wyndham Gatlinburg River Hotel
  • Days Inn Wyndham River Hotel
  • Days Inn Wyndham Gatlinburg River
  • Days Inn Wyndham River
  • Days Inn Gatlinburg on the River
  • Days Inn by Wyndham Gatlinburg On The River Hotel
  • Days Inn by Wyndham Gatlinburg On The River Gatlinburg
  • Days Inn by Wyndham Gatlinburg On The River Hotel Gatlinburg

You should know

  • The seasonal pool will open in March and close in November.
  • Pool access available from 10:00 AM to 10:00 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
url importing https://www.travelocity.com/Gatlinburg---Pigeon-Forge-Hotels-Days-Inn-by-Wyndham-Gatlinburg-On-The-River.h1278109-p2.Hotel-Reviews?rm1=a2&
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.