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Best Western Gastonia

2.5-star property
360 Best Western Ct/360 Mc Neil Street, Gastonia, NC 1-855-201-7819
3.2 out of 5
See all 22 travelocity Reviews

"Staff is excellent and the hotel is very clean and very at home feeling. Truly 1 of the best in the area. Also the cleaning crew was so friendly and h ... " More

By a verified traveler on Sun 29 Sep 2019

Points Of Interest

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Hotel Description

Hotel perfectly located for exploring Gastonia

City center stay

You'll be within half a mile (1 km) of Eastridge Mall and 2 miles (3 km) of Mary Jo's Cloth Store with a stay here. CaroMont Regional Medical Center and Schiele Museum of Natural History are also within 2 miles (3 km).

Free perks

This hotel doesn't skimp on freebies - guests receive free full breakfast, free WiFi, and free self parking. Business travelers can take advantage of the 24-hour business center. There's an outdoor pool and multilingual staff can provide around-the-clock assistance.

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Bed Count 1 King Bed Maximum Occupancy 2 Max
$79* Per night/room Apr 21 - Apr 22

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, 2 Queen Beds, Accessible, Bathtub

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Best Western Gastonia ratings based on 22 Verified Reviews

Review Summary
3.2 out of 5 3.0 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Best Western Gastonia

Everyone (10) Couples (4) Family (5)
5 out of 5

Posted by , from Fairfax Station on Jan 10, 2023

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Comment from Hotel Management

Oct 28, 2023 by Manager

Hello Laura,Thank you for your perfect rating! We are thrilled to hear that you had a fantastic experience at our hotel. We look forward to welcoming you back in the future.

3 out of 5

Posted by on Dec 4, 2022

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Comment from Hotel Management

Nov 7, 2023 by Manager

Hello Debra,Thank you for taking the time to provide feedback on your recent stay. We appreciate your comments and are sorry to hear that your experience did not meet your expectations. We value your feedback and will use it to improve our services. Please feel free to reach out to our management team for further assistance with any unresolved concerns.

1 out of 5
My daughter and I were in Gastonia 2 days and 1 night to see my sister who is in a senior care facility. We booked an extra night at the Best Western Gastonia so we could check in early. We went to our room, I got in the shower and the bathroom was flooded in 2 minutes from a bad shower head. They gave us another room on the 2nd floor. The entire floor smelled like cigarette smoke. My daughter took a shower and in a couple minutes was standing in half a foot of water. Her bed looked like a 400 lb person had slept in it. We got back from the rehab at 7:30pm. It was dark. A large man dressed like a woman, mumbling and sweating profusely, came up to our car in the parking lot. We stayed in the car until he wandered off..then we ran to the side door and ran to our room. I was exhausted and fell asleep, but woke to my daughter talking to the desk clerk on the phone. She was reporting sounds from the hall and another room...people screaming and a child running up and down the hall screaming. My daughter was very upset. The desk clerk said to take it up with the morning desk clerk and hung up on her. We were shocked. I got several bug bites during the nite and was hoping it wasn't bed bugs!! The next morning my daughter spoke with the morning desk clerk who said she would have the owner call us the next day when he came in. He didn't call. I called three times and was never able to speak to him but he instructed the desk clerk to credit me $40 for each night. Again shocked!

Posted by , from Maplewood on Nov 15, 2021

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Comment from Hotel Management

Nov 17, 2021 by Manager

Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. New rules have come to pass because of the Covid 19 restrictions and limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

1 out of 5
I changed rooms twice and the last room the shower curtain did not close. I did not nave to good experience.

Posted by on Aug 4, 2021

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Comment from Hotel Management

Aug 6, 2021 by Manager

I am very sorry to hear that you encountered such unusual circumstances and inconveniences during your most recent experience with us, especially that we were not able to address the issues and misunderstandings right away. It is our ultimate aim to impress each guest and your comments and review are very important to us in relation to this goal. Thank you for bringing this matter to our attention so that we can make sure no future guest experiences the same inconvenience.

4 out of 5
Good value

Posted by on Jun 21, 2021

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Comment from Hotel Management

Jun 21, 2021 by Manager

It means everything to us to hear the insights of our guests. Thank you for taking the time to communicate your feedback regarding our value. Every guest experience is extremely important to us. We value your feedback and thank you for your business.

1 out of 5
This was horrible and I would never stay at any best western again. Our first room as soon as we turned the lights on roaches scurried across the bed next room there was stuff smeared on the shower wall this place is gross

Posted by on Feb 25, 2021

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Comment from Hotel Management

Feb 26, 2021 by Manager

Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. Any issue related to pest alerts is quickly addressed through professional treatment. I am sorry for your experience regarding the condition of your room, and we appreciate your feedback so we can address this matter promptly. We hope to earn your business once again and to provide you with a superior experience.

2 out of 5

Posted by on Jan 5, 2021

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Comment from Hotel Management

Jan 5, 2021 by Eve

I apologize that we didn't meet your expectations. Please return soon.

2 out of 5

Posted by on Nov 26, 2019

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Comment from Hotel Management

Nov 26, 2019 by Manager

We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an even superior experience so please come see us again soon!

5 out of 5

Posted by on Oct 20, 2019

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Comment from Hotel Management

Oct 21, 2019 by Manager

On behalf of our entire staff - thank you for the wonderful rating. We look forward to your next visit!

5 out of 5

Posted by on Oct 12, 2019

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Comment from Hotel Management

Oct 13, 2019 by Manager

On behalf of our entire staff - thank you for the wonderful rating. We look forward to your next visit!

About the Best Western Gastonia

Location 360 Best Western Ct/360 Mc Neil Street, Gastonia, NC 28054

Property Features

WiFi is free in public spaces. There's an onsite 24-hour business center. Free breakfast is available daily. An outdoor pool, a vending machine, and multilingual staff are also featured at the business-friendly Best Western Gastonia. Self parking is free. This Gastonia hotel is smoke free.

  • 1 building
  • 62 guestrooms or units
  • 3 levels
  • Full breakfast (free)
  • Business center (24 hours)
  • Coffee in lobby
  • Front desk (24 hours)
  • Staff is multilingual
  • ATM
  • No smoking on site

Family Friendly Amenities

  • Number of outdoor pools - 1
  • Free WiFi
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Free wired internet

Parking

Free self parking , RV, bus, truck parking

Transport

  • Train station: Gastonia Station (2.8 km / 1.7 mi)
  • Parking: Free self parking

Room Amenities

Best Western Gastonia offers 62 accommodations with coffee/tea makers and hair dryers. Accommodations offer separate sitting areas. Select Comfort beds feature down comforters and premium bedding. 32-inch flat-screen televisions come with cable channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations and complimentary toiletries. This Gastonia hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided on request.

  • Sitting area
  • Select Comfort beds
  • Flat-screen television
  • Cable channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Down blanket
  • Shower and tub combination
  • Rollaway beds (surcharge)
  • Housekeeping (on request)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet
  • Desk chair

Food & Drink

Guests are served free full breakfast daily from 6:30 AM to 9:00 AM.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Water skiing nearby
  • Golfing nearby
  • Surfing/bodyboarding nearby
  • Mountain biking nearby
  • Bicycle rentals nearby
  • Rafting nearby
  • Personal motor watercraft nearby
  • Hiking/biking trails nearby
  • Golf lessons available nearby
  • Kayaking nearby
  • Sailing nearby
  • Scooter/moped rentals nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Handrails in stairways
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Pool hoist on site
  • Wheelchair accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible registration desk

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 4:00 AM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 10.0 per night.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 30 per pet, per night, plus a deposit of USD 150 per stay
  • Only dogs are allowed
  • Maximum 2 pets
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts major credit cards, debit cards, and cash

This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts major credit cards, Visa, Mastercard, American Express, Discover, Diners Club, debit cards, and cash. Contactless check-out is available. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Masks are compulsory at the property
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Protective clothing is not available to guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines We Care Clean (Best Western)
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Debit cards
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100 per accommodation, per stay
  • Service fee: USD 3 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet deposit: USD 150 per stay
  • Pet fee: USD 30 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Best Western Plus Executive Gastonia
  • Best Western Plus Executive Inn Gastonia
  • Best Western Gastonia Motel
  • Best Western Gastonia
  • Best Western Executive Hotel Gastonia
  • Gastonia Best Western
  • Best Western Gastonia Hotel
  • Best Western Gastonia Gastonia
  • Best Western Gastonia Hotel Gastonia

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.