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"Like the service i didn't had any problem at all " More

By a verified traveler on Mon 03 Oct 2022

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Hotel Description

3-star hotel near El Trompo Interactive Museum Tijuana

In entertainment district

You'll find El Trompo Interactive Museum Tijuana and World Trade Center Tijuana within a 15-minute walk of this Tijuana hotel. Parque Morelos and CEART Tijuana are also within 2 miles (3 km).

Free perks

This hotel doesn't skimp on freebies - guests receive free full breakfast, free self parking, and a free area shuttle. Traveling on business? Take advantage of the business center and free WiFi in public areas. There's a gym on site, and a 24-hour front desk and dry cleaning are also provided.

Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$85* Per night/room May 5 - May 6

Superior Room, 1 Queen Bed with Sofa bed

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

City Express by Marriott Tijuana Insurgentes ratings based on 8 Verified Reviews

Review Summary
3.6 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for City Express by Marriott Tijuana Insurgentes

Everyone (3) Couples (1) Family (1)
1 out of 5
Unsanitary food handling. One of the dirtiest carpet bathroom wall were dirty not recommended for families with children

Posted by on Jan 28, 2024

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Comment from Hotel Management

Jan 29, 2024 by gg

buen diavamos a verificar su caso enseguida, un disculpa por lo sucedido

4 out of 5
Like the service i didn't had any problem at all

Posted by on Oct 3, 2022

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Comment from Hotel Management

Oct 3, 2022 by City Express

thanks for your comments.

4 out of 5
The pillows were very hard and made it difficult to get a good night sleep. Staff was very friendly and professional and breakfast was good, healthy. Breakfast area very clean. COVID protocol was safe and the staff was enforced it nicely.

Posted by on Feb 20, 2022

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Comment from Hotel Management

Mar 4, 2022 by City Express

Thanks for your comments. We continue working to offer you an excellent service.

5 out of 5

Posted by on Dec 30, 2021

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1 out of 5
It took us one hour to check in, they didn’t honor our reservation, she was charging extra, above the price of our reservation..

Posted by on Mar 13, 2019

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Comment from Hotel Management

Mar 19, 2019 by Hotel City Express Tijuana Insurgentes

Thank you very much for your comments, for us they are very important, a discupla for the inconveniences, we will work on coregirlos and we hope to give us a new opportunity to meet your expectations.

4 out of 5
Good clean, good free breakfast. Free wifi and free access to computer and use of printer.

Posted by on Feb 1, 2019

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Comment from Hotel Management

Feb 3, 2019 by Hotel City Express Tijuana Insurgentes

Thanks for your comments, for us they are very important

5 out of 5

Best Breakfast included hotel stay yet!

Pros: the breakfast and the pillow
Cons: back up coffee maker
Location: commercial district - near a major mall, Home Depot, Office Depot, Sam's Club, Costco, and many other American chains but don't miss the local flavor.
I don't normally stay in this part of town but my regular choices were booked. It got me to get to know other parts of Tijuana including the Santa Cruz panaderia y pasteleria. If you need a cake for a party, this is The place to go. There is a line. I bought one slice of pizza, two bolllos (one chorizo and one queso), two little breads shaped like alligators, a cookie and a coconut confection and another fancy pastry - 8 pieces for $4 US! This is walking distance next to the Burger King. For dinner, I went twice to the food truck place again, just adjacent. It was fantastic. Porketta made an amazing sandwich with fries, a salad - I asked for a half portion and it was still too big. and two cervezas. $10. The next night I went to the truck in position 3, next to Porketta, Wok something? and had the spicy/caribbean misto bowl - amazing with 2 cervezas - $10. Great atmostphere in this place. Ok, the breakfast at the hotel had make your own chiliquelles - I'm spelling that wrong - and a great assortment of fresh fruit, pastries, cottage cheese which tasted so fresh and good coffee. The pillow on the bed was divine. I'd like to buy one!

Posted by , from NorCali on Mar 4, 2018

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Comment from Hotel Management

Mar 8, 2018 by cesar contreras

Thanks for your comments. We appreciate your preference, and we will reinforce our areas of opportunity

5 out of 5

Posted by on Dec 6, 2022

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Property Features

WiFi and wired Internet are free in public spaces. A business center and meeting rooms are available. Free breakfast is served daily. A free area shuttle within 10 km is available. A fitness center, a vending machine, and laundry facilities are also featured at the business-friendly City Express by Marriott Tijuana Insurgentes. Self parking is free. This 3-star Tijuana hotel is smoke free.

  • 1 building
  • 127 guestrooms or units
  • 6 levels
  • Meeting rooms
  • Built in 2012
  • Full breakfast (free)
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Free area shuttle
  • Laundry facilities

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Free wired internet

Parking

Free self parking

Transport

  • Property shuttles: Free area shuttle within 10 km
  • Parking: Free self parking

Room Amenities

City Express by Marriott Tijuana Insurgentes offers 127 air-conditioned accommodations, which are accessible via exterior corridors and feature irons/ironing boards. 32-inch LCD televisions come with cable channels. Bathrooms include showers. This Tijuana hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Hair dryers, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

  • LCD television
  • Cable channels
  • Shower
  • Housekeeping (daily)
  • Hair dryer available
  • Telephone
  • Iron and ironing board
  • Desk
  • Exterior corridor access
  • Air conditioning
  • Ensuite bathroom
  • Change of towels (on request)
  • Change of bedsheets (on request)

Food & Drink

Guests are served free full breakfast daily from 6:30 AM to 10 AM.

Nearby Activities

Recreational amenities at the hotel include a fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair accessible parking
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 3 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 1 PM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Cashless transactions are available

This property uses a grey water recycling system

Noise-free guestrooms cannot be guaranteed

Safety features at this property include window guards

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, debit cards, and cash. This property uses a grey water recycling system. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a carbon monoxide detector, a smoke detector, and window guards in each accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

  • Grey water recycling system
  • Annual carbon offsets
  • Humane animal treatment
  • Sustainability/community reinvestment (10% revenue or more)
  • Property follows sanitization practices of CovidClean (Safehotels - global expert)
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Staffed front desk
  • Carbon monoxide detector
  • Smoke detector
  • Noise-free rooms not guaranteed
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Property does not offer onsite COVID-19 testing
  • Property does not require health documentation at check-in
  • Guest accommodation is sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is not available
  • Reservation is not required for facilities onsite
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Protective clothing is not available to guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Children stay free - maximum age 12
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • Property follows regional sanitization guidelines National Guidelines for reopening Tourism (Mexico)
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Children stay free
  • Individually-wrapped food options are available for breakfast
  • Number of children who can stay free - 2
  • Debit cards
  • Gap period enforced between guest stays - 48 hours

Hotel Names

  • City Express Insurgentes Hotel
  • City Express Insurgentes Hotel Tijuana
  • City Express Tijuana Insurgentes
  • City Express Tijuana Insurgentes Hotel
  • City Express Tijuana Insurgentes
  • City Express by Marriott Tijuana Insurgentes Hotel
  • City Express by Marriott Tijuana Insurgentes Tijuana
  • City Express by Marriott Tijuana Insurgentes Hotel Tijuana

You should know

  • Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.