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"Quiet area to stay, but the hotwl smell like a dining area " More

By a verified traveler on Tue 25 Apr 2023

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Hotel Description

Westmont guestrooms with kitchens

In suburbs

You'll find Ty Warner Park and Mayslake Peabody Mansion within 3 miles (5 km) of this hotel. AMITA Health Adventist Medical Center Hinsdale and Lizzadro Museum of Lapidary Art are also within 3 miles (5 km).

Property Amenities

This hotel doesn't skimp on freebies - guests receive free WiFi and free self parking. A picnic area, laundry facilities, and barbecue grills are also on offer.

Studio, 1 Queen Bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$68* Per night/room Apr 2 - Apr 3

Deluxe Studio, 1 King Bed with Sofa bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Studio, 1 Queen Bed, Accessible, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Studio, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Studio, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Extended Stay America Select Suites Chicago Westmont Oak Brook ratings based on 17 Verified Reviews

Review Summary
3.0 out of 5 3.0 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Extended Stay America Select Suites Chicago Westmont Oak Brook

Everyone (9) Couples (2) Family (3)
1 out of 5
This place is horrible when we went to our room the carpet was soaking wet we took our shoes off and our socks got wet the room smelt like it was molding and musty they did give us another film but it also had a bad odor and the halls smelt like pot this place is beautiful on the outside but the inside is just horrible !! I would not stay there for free

Posted by on Oct 7, 2023

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Comment from Hotel Management

Oct 8, 2023 by Hotel Management

Dear Yvonne, Thank you for taking the time to evaluate our hotel. Please accept our apologies for your allotted suite not being up to your expectations and for any inconvenience this undoubtedly caused. We strive to provide clean and well-maintained suites for all our guests, and we certainly understand how frustrating it can be when such issues arise. Please be assured we will address these issues with the concerned individuals for improvement, and we hope you will allow us to make it up to you on a future visit.Sincerely,Hotel Management

1 out of 5
The room smelled mildew. Black mold around the tub.

Posted by on Jul 11, 2023

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Comment from Hotel Management

Jul 12, 2023 by Hotel Management

Dear William, Please accept our apologies for your allotted suite not being up to your expectations and for any inconvenience this undoubtedly caused. We strive to provide clean and well-maintained suites for all our guests, and we certainly understand how frustrating it can be when such issues arise. We have discussed your concerns with our housekeeping and maintenance team to ensure all rooms are thoroughly inspected before allocating to future guests. Once more, we apologize and hope you will allow us to redeem ourselves in the future.Sincerely,Hotel Management

4 out of 5
Quiet area to stay, but the hotwl smell like a dining area

Posted by on Apr 25, 2023

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2 out of 5
No one was at the front desk when I arrived to check in and waited for 15 minutes after calling the front desk and someone answering from another floor. They came down and assisted. When checking out in the morning there was no one at the front desk and the coffee container was completly empty. I had to call the front desk and they answered from somewhere else.

Posted by , from CHICAGO on Jan 25, 2023

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Comment from Hotel Management

Jan 26, 2023 by Hotel Management

Dear CLAUDIA, Thank you for your review. We apologize that our front office team fell short of providing you with the excellent service we strive for daily. We do everything possible to ensure our guests are welcomed and have an enjoyable stay, so we're sorry for not being responsive to your needs. We have shared your feedback with our team and have taken measures to ensure this does not happen again. We would love the opportunity to provide you with the hospitality you should have experienced during this stay. We hope to welcome you back soon!Sincerely,Hotel Management

1 out of 5

Posted by , from CHICAGO on Jan 22, 2023

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1 out of 5
Place sucked no amenities not even a box of Kleenex

Posted by on Nov 5, 2022

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Comment from Hotel Management

Nov 6, 2022 by Hotel Management

Dear David, we work hard to provide outstanding service while offering many complimentary amenities to ensure our guests have a great stay. Therefore, we apologize that this was not your experience. We will share your feedback with our team as we are committed to providing the best experience for our guests. Thank you again for your feedback.Sincerely,Hotel Management

4 out of 5
Pretty much what we expected. Room seemed smaller than in some other locations. Maybe we misremembered? But was adequate for a short stay.

Posted by on Dec 6, 2019

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Comment from Hotel Management

Dec 6, 2019 by Hotel Management

Thank you for being our guest at Extended Stay America. We are happy to see the rating as it states you had a pleasant visit, but we regret you did not like the size of your room. We do have a variety of room configurations which may be more suitable to your needs the next time you stay with us. We appreciate your feedback and look forward to your next stay! Sincerely, Hotel Management

5 out of 5
Great place Will stay again soon. Could have more breakfast selection!!

Posted by on Aug 24, 2019

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Comment from Hotel Management

Aug 25, 2019 by Hotel Management

Thank you for your review and letting us know your stay at Extended Stay America was exceptional. We value your suggestions and look forward to welcoming you again soon. Sincerely, Hotel Management

5 out of 5
Great place They are very friendly. The rooms are clean they take care of there guests.

Posted by on Aug 21, 2019

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Comment from Hotel Management

Aug 21, 2019 by Hotel Management

Thank you for your recent stay at Extended Stay America. We are delighted you enjoyed your stay at our hotel. We are also glad you loved your spotless room and our outstanding service. Reviews like yours encourage the team to keep up the good work. Thank you again for your feedback, and we hope you will revisit us. Sincerely, Hotel Management

1 out of 5
The halls smelled and looked dirty. The room smelled like urine and the bed was hard and uncomfortable, the ceiling was dripping water. I booked two nights and ended up leaving after the first night because it was so bad.

Posted by on Aug 19, 2019

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Comment from Hotel Management

Aug 20, 2019 by Hotel Management

Thank you for sharing your thoughts about your recent stay. We apologize for the issues you faced with the comfort of your bedding and the odor in parts of the hotel. We work hard to provide a clean and comfortable environment, and we are sorry if these issues compromised your experience. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact to our guests. Please come back to visit soon, and we promise a much more pleasant all around stay with the smiles you deserve. Sincerely, Hotel Management

About the Extended Stay America Suites Chicago Westmont Oak Brook

Location 855 Pasquinelli Dr, Westmont, IL 60559

Property Features

Extended Stay America Select Suites Chicago Westmont Oak Brook offers its guests barbecue grills, a vending machine, and a picnic area. WiFi is free in public spaces. Extended Stay America Select Suites Chicago Westmont Oak Brook also features laundry facilities, a front-desk safe, and an elevator. Self parking is free. This Westmont hotel is smoke free.

  • 140 guestrooms or units
  • 3 levels
  • Self-service laundry
  • Front desk (limited hours)
  • Front-desk safe
  • BBQ grill(s)
  • Outdoor picnic space
  • Elevator
  • No smoking on site
  • 1 conference room

Family Friendly Amenities

  • Free WiFi
  • Kitchen
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Train station: West Hinsdale Station (2.8 km / 1.7 mi)
  • Parking: Free self parking

Room Amenities

Extended Stay America Select Suites Chicago Westmont Oak Brook offers 140 air-conditioned accommodations with hair dryers and irons/ironing boards. Flat-screen televisions come with premium cable channels. Kitchens offer refrigerators, stovetops, and microwaves. Bathrooms include shower/tub combinations and complimentary toiletries. This Westmont hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided on request.

  • In-room kitchen
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Stove
  • Shower and tub combination
  • Housekeeping (on request)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Wheelchair accessible parking
  • Wheelchair-accessible path to elevator
  • Well-lit path to entrance
  • Wheelchair-accessible registration desk
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

The front desk is open daily from 9:00 AM - 10:00 PM. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

The front desk at this property is open daily from 9:00 AM - 10:00 PM.
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 25.00 per pet, per night (maximum USD 150 per stay)
  • Only dogs and cats are allowed
  • Maximum 2 pets
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and JCB International. Cash is not accepted.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Front desk opens daily at 9:00 AM
  • Front desk closes daily at 10:00 PM
  • Masks are compulsory at the property
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25.00 per pet, per night (maximum USD 150 per stay)
  • Service animals are exempt from fees
  • Housekeeping is available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Extended Stay America Chicago Westmont Oak Brook
  • Extended Stay America Oak Hotel Westmont Chicago Brook
  • Extended Stay America Chicago Westmont Oak Brook Hotel
  • Extended Stay America Westmont
  • Extended Stay America Chicago Westmont Oak Brook
  • Extended Stay America Suites Chicago Westmont Oak Brook
  • Extended Stay America Select Suites Chicago Westmont Oak Bro

You should know

  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.